CounterPath Awarded Patent Enabling Multimedia Interactive Telephony Services

CounterPath Awarded Patent Enabling Multimedia Interactive Telephony Services 
Patent Enables Users to Bypass Voice Prompts or Tedious Long
Announcements in Audio-Based Systems, Such as Voicemail, Through the
Use of a Mouse or Full Keyboard 
VANCOUVER, BRITISH COLUMBIA -- (Marketwired) -- 09/25/13 --
CounterPath Corporation (NASDAQ:CPAH)(TSX:CCV), a leading developer
of award-winning desktop, tablet and mobile VoIP software products
and solutions, today announced it has been awarded patent No. US
8542673 from the U.S. Patent and Trademark Office. Titled 'Multimedia
Interactive Telephony Services', the patent outlines systems and
methods of extending Internet telephony-based services to include
interactive visual user interface elements.  
Enterprises are increasingly embracing technology that puts their
customer's needs first and, by eliminating the need to
listen-and-wait before making a choice in an audio-based system such
as voicemail or interactive voice response (IVR) service, CounterPath
is reducing a major pain point associated with IVRs. This technology
allows users to instead choose among visually presented options such
as buttons, tables and drop-down lists which are presented in a
graphical user interface (GUI) such as a web form, desktop
application, Google "widget", CounterPath Bria softphone, or other
interfaces such as text messages.  
A broad patent, it covers communication protocols such as TDM
telephony, SIP, Skype, XMPP/Jingle, Mitel MiNet, SIP/SIMPLE, XMPP,
MSNP, YMSG, HTTP or SOAP, making the patent applicable to not only
the Bria softphone, but also Skype, Google Talk, web browsers,
Microsoft Windows or Macintosh applications or mobile devices such as
iPhones, Android smartphones and BlackBerrys.  
Examples of potential applications of the patented technology
include: 


 
--  Services such as visual voicemail/videomail, or other presentation
    methods for unified communications of messages and information relating
    to voice services. Currently, the only way to navigate through many
    services offered via telephony services, such as voicemail or
    conferences, is through a numerical keypad or by relying on voice
    recognition which is still an emerging technology and results in
    frequent errors. The patent would enable 
other faster and more intuitive
    ways to interact with these services. For example, instead of accessing
    voicemail by dialing a number and listening to prompts (Press 1 for new
    messages, press 2 for old messages, etc.), a user sees a list of
    voicemails in a drop-down list on their desktop softphone or mobile
    softphone app and makes selections with a mouse. Similarly, when
    contacting a business, instead of calling a number and waiting to listen
    to a full list of available departments before entering a selection
    using the keypad, instead users navigate to the desired selection
    quickly via button, text fields, or tables within a window that pops up
    in their web-based browser.
 
--  Services which dynamically present options for unified communications
    based on the endpoint. Users today often have access to multiple devices
    with which to communicate, and often prefer one type of device to listen
    and another to review or make visual choices. This patent covers the use
    of multiple devices for the services, where the view presented to the
    user changes depending on the device capability. For example, the Bria
    softphone on a high-spec Android or iOS tablet offers a completely
    different and comprehensive visual experience for review, playback and
    manipulation of messages, information and voice services, compared to a
    low-spec entry smartphone. 
 
--  Services which do not require the existence of an audio stream. Existing
    methods of using key presses to control services rely on the fact that a
    call is currently in progress. This patent also covers the more common
    situation where an audio call is not necessary. For example, presence
    indicators show the availability of participants prior to a conference
    call and when everyone is ready, an option to start the call is
    presented to the host, bringing all parties into the conference without
    any further action, considerably simplifying the way in which mobile
    users interact with conference calls passcodes and bridge numbers.

 
"This patent opens the door for a myriad of new possibilities for how
we interact with audio-based services like voicemail and IVR
systems," said Michael Doyle, Vice President of Technology for
CounterPath. "Telephony systems are still in wide use today and
customers often have to resort to awkward memorized key presses to
navigate services offered over the phone such as voicemail or
conferences, whether through VoIP solutions such as Bria, or
traditional PSTN or cellular phones. We recognized the smartphone
allows for significantly increased opportunities for customers to
control their phones using menus, voice, text, video options and
buttons. With this patent, we continue to demonstrate the integrated
approach CounterPath has towards building value and protecting
technology for our current and future customers, and our investors."  
CounterPath is a global leader in softphone technology, with millions
of endpoints downloaded and/or deployed. With the largest list of
interoperability with IP PBXs and SIP-based network infrastructure
softswitches, the Bria softphone is built toward industry standards
with proven multimedia technology that provides a high-quality,
unified communications experience and voice and video calls over
fixed, mobile and Wi-Fi(R) broadband networks. Bria's ability to use
mobile and Wi-Fi networks gives businesses new options for "always
on" connectivity while realizing cost savings through free Wi-Fi
networks.  
With this new patent, CounterPath's intellectual property portfolio
now includes 17 patents granted and 7 additional applications
pending.  
To learn more about CounterPath's solutions, visit
http://www.counterpath.com/solutions.html. 
About CounterPath 
CounterPath's SIP-based VoIP softphones are changing the face of
telecommunications. An industry and user favorite, Bria softphones
for desktop and mobile devices, together with the Company's server
applications and Fixed Mobile Convergence (FMC) solutions, enable
service providers, OEMs and enterprises large and small around the
globe to offer a seamless and unified communications experience
across both fixed and mobile networks. Standards-based,
cost-effective and reliable, CounterPath's award-winning solutions
power the voice and video calling, messaging, and presence offerings
of customers such as Alcatel-Lucent, AT&T, Verizon, BT, Mobilkom
Austria, Rogers, Avaya, BroadSoft, Cisco Systems, GENBAND, Metaswitch
Networks, Mitel, NTT and NEC.  
For more information about CounterPath's Bria softphone applications
and provisioning solutions, visit: www.counterpath.com/products. 
Contacts:
CounterPath
Dana Sissons
Hill + Knowlton Strategies
pr@counterpath.com
(604) 692-4236