Energy Building as Customer Experience Professionals Around the World Sign Up for CX Day Events on October 1; All Are Invited

  Energy Building as Customer Experience Professionals Around the World Sign
  Up for CX Day Events on October 1; All Are Invited

Sprint CEO Dan Hesse Headlines Webcast; Events Scheduled in Multiple Countries

Business Wire

WAKEFIELD, Mass. -- September 25, 2013

Momentum is building worldwide for celebration of the first CX Day on October
1. Further details were announced today by the Customer Experience
Professionals Association (CXPA), the international non-profit organization
created to guide and enhance the growing field of customer experience
management. CX Day is a global celebration of companies and people who are
delivering great experiences to customers.

CX Day highlights the efforts of all customer experience professionals to
raise the bar for achievement and innovation in the CX field. CX Day in-person
meetings in 19 cities across five countries will include speakers, breakout
discussions, networking, refreshments and more. There is no charge to attend a
CX Day meeting, but advance registration is required – hundreds have already
signed up. Details about each meeting are available at the locations' links:

     Canada:     CX Day Toronto Event
          Finland:       CX Day Helsinki Event
          Norway:        CX Day Oslo Event
          UK:            CX Day London Event
          USA:           CX Day Atlanta Event
                         CX Day Boston Event
                         CX Day Chicago Event
                         CX Day Dallas Event
                         CX Day Denver Event
                         CX Day Houston Event
                         CX Day Indianapolis Event
                         CX Day Kansas City Event
                         CX Day Minneapolis Event
                         CX Day New York City Event
                         CX Day Philadelphia Event
                         CX Day San Diego Event
                         CX Day San Francisco Event
                         CX Day Seattle Event
                         CX Day Washington DC Event

Additionally, a number of companies are preparing their own in-house CX Day
celebrations, including Fidelity Investments, New York Life, Scottrade
Financial Services, Inc. and ShopHQ.

CX professionals who can't attend a local celebration can participate online
in a variety of ways; more details on content and registration are at each

  *Webinar: Customer Experience From the C-Suite – Free webcast at 11 AM EDT,
    featuring CXPA Chairman Bruce Temkin and Dan Hesse, CEO of Sprint
    Corporation, who will discuss the CEO's role in leading a customer
    experience transformational journey.
  *Eastern Australia Google+ Hangout – 9 AM AEST; CX Experts Erich Dietz and
    Tabitha Dunn and host Cyrus Allen will discuss Voice of the Customer
    Programs and the state of CX in Australia.
  *UK Google+ Hangout – Noon BST; Deirdre Sommerkamp will host CX Expert
    Andrew McInnes and special guests, as they answer CX professionals'
    questions submitted through Google+ and Twitter.
  *US East Coast Google+ Hangout – 9 AM EDT; Jeannie Walters will host CX
    Expert Jim Rembach and special guest Stan Phelps, while they answer
    questions on Employee Engagement submitted through Google+ and Twitter.
  *US West Coast Google+ Hangout – 9 AM PDT; Annette Gleneicki will host CX
    Experts John Carroll, Lynn Hunsaker, Yvonne Nomizu and special guests,
    while they answer questions on Voice of the Customer, submitted through
    Google+ and Twitter.
  *#CXDayChat Live! on Twitter – Starting at 1 PM EDT, "Celebrating CX as a
    Profession!" with moderators Annette Franz Gleneicki, Jeannie Walters and
    Deirdre Sommerkamp, and guest host Ingrid Lindberg, Chief Experience
    Officer of Prime Therapeutics.
  *CX Blog Carnival -- In celebration of CX Day, more than a dozen well-known
    Customer Experience bloggers are coming together to post on three specific
    topics: The Value of Customer Experience, Building a Customer-Centric
    Culture and Customer Experience Design & Innovation, at the CXPA Lessons
    Learned blog.

"It is exhilarating to see the hundreds of registrations pouring in as people
learn about our online and in-person CX Day events," said Bruce Temkin, CXPA
Chairman and co-founder. "October 1 will be a great day for Customer
Experience Management, and for all the creative CX professionals who will be
celebrating CX Day around the world."

CX Day will feature the announcement of the inaugural "CX Impact Awards,"
recognizing individuals who have made a significant impact in the field of
customer experience management. The CXPA panel of judges is now reviewing the
finalists' entries and is deliberating to determine who will be the winners.

The CXPA has created the website as a resource to communicate all of
the activities scheduled for CX Day. Clarabridge, Inc. and SDL are Platinum
Sponsors of CX Day 2013.

About the CXPA

The Customer Experience Professionals Association is a global, non-profit
organization dedicated to the advancement of customer experience management
best practices. It provides customer experience management professionals with
educational and networking opportunities to help them succeed, and facilitates
the industry-wide advancement of the discipline of customer experience
management. The CXPA’s members include individuals who develop, manage,
optimize, and envision how organizations interact with their customers. This
community includes customer experience practitioners within companies, vendors
who support customer experience efforts, and other stakeholders in the

Founded in April 2011, the CXPA has more than 80 Corporate Members and nearly
2,300 customer experience professionals in its community. CXPA Gold Sponsors
include Confirmit, ForeSee, Oracle, and Verint. Clarabridge, Inc., Corsential,
Interactive Intelligence, Mattersight Corporation, Medallia, ResponseTek and
TNS are CXPA Silver Sponsors. For more information, visit

Customer Experience Professionals Association, CXPA, and the CXPA logo are
trademarks of the Customer Experience Professionals Association. All other
company names mentioned may be trademarks or registered trademarks of their
respective holders.


Judith Vanderkay, +1-781-876-6208
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