Cost savings and happier constituents can result from better government document workflow, says Ricoh

   Cost savings and happier constituents can result from better government
                        document workflow, says Ricoh

Global research shows government lags behind commercial sector in efficiency
and effectiveness of document-driven processes

PR Newswire

MALVERN, Pa., Sept. 24, 2013

MALVERN, Pa., Sept. 24, 2013 /PRNewswire/ --Governments around the world are
aware their document processes are inefficient, yet fixing them is not a
priority, especially in this period of austerity. Government agencies,
however, are missing substantial opportunities to save money, better serve
constituents and retain valuable employees.

These are the findings of an IDC Government Insights Market Spotlight based on
an IDC white paper sponsored by Ricoh entitled: "Government: Fixing Document
Processes Improves Constituent Services While Reducing Costs, July 2013^^[i]."

"Government agencies, even within an austerity context, have great
opportunities to drive out costs and reduce spending while maximizing service
quality to the public," says the IDC Government Insights Market Spotlight.
"This can often be done by taking a more strategic approach to cutting costs,
by leveraging existing technology and supplier partnerships, and with
relatively little incremental investment."

Several key findings arose from the IDC global survey[ii] of 1,516
document-driven process owners and information workers:

Ineffectiveness, inefficiency – Only 36 percent of government respondents
characterized their constituent-facing document-driven processes as efficient
and effective, compared to 52 percent for commercial sector customer-facing
processes. Government was among the lowest-ranked industries for document
process efficiency in the survey.

Lack of urgency – Even though they are aware of process efficiencies, only 1
in 3 government respondents placed greater importance on projects for
improving document-driven processes than over IT projects. That's 10 points
lower than the commercial sector.

Substantial cost-saving potential – If they could fix all issues in their
constituent-facing processes, government respondents said their overall costs
would be reduced by 9 percent. These fixes would also improve services to
constituents, help retain employees and help attract younger workers, the
research indicated.

"Many observers believe governments should try to operate more like
businesses, and businesses are clearly committed to improving document
processes," said Yoshi Sasaki, General Manager, Business Services Center,
Business Solutions Group, Ricoh Company, Ltd. "Although government budget
constraints are real, this research proves that investments in improving
document workflow, even modest ones, can be substantially recouped through
cost savings, retention, satisfaction and increased capacity."

A simple example, document process improvements can correct errors that
currently result in late or incomplete tax collections or overpayment of
expensive human services benefits.

For best results, Ricoh recommends taking a broad view of document process
improvement. "Although many government agencies have budgets that are
restricted to their own units or departments, documents typically span most
every government agencies and processes," said Sasaki. "Consequently, we would
advise government agencies to take a more strategic view and look to work
across agencies for improving their processes to maximize their return."

For more research findings and resources on how improved processes can help
businesses increase revenue and manage risk, please visit: Ricoh Global MDS or
refer to Ricoh's Process Imperative - an on-going initiative to promote
understanding of new document processing paradigms that help enterprises
leverage the collective wisdom embodied in their organizations.

About Ricoh MDS
Ricoh is uniquely equipped to assist its customers execute a comprehensive
strategy for document process improvement that helps reduce costs and
potentially increase revenue through its Managed Document Services approach.
Its proven methodology (Understand, Improve, Transform, Govern and Optimize)
helps Ricoh pinpoint an organization's key processes and then align them with
services that will help customers achieve measurable and sustainable business
outcomes. The knowledge Ricoh has gained through its thousands of
implementations has also provided insight into the top business concerns that
are most prevalent in today's corporate environments including: cost control,
environmental sustainability, information security and governance, business
process efficiency, organizational change management, information worker
(iWorker) productivity, information optimization and strategic infrastructure.
This valuable insight helps accelerate the first step in the process —
Understand — so customers can begin the Improve phase more quickly and start
realizing the resulting benefits as soon as possible.

| About Ricoh |

Ricoh is a global technology company specializing in office imaging equipment,
production print solutions, document management systems and IT services.
Headquartered in Tokyo, Ricoh Group operates in about 200 countries and
regions. In the financial year ending March 2013, Ricoh Group had worldwide
sales of 1,924 billion yen (approx. 20 billion USD).

The majority of the company's revenue comes from products, solutions and
services that improve the interaction between people and information. Ricoh
also produces award-winning digital cameras and specialized industrial
products. It is known for the quality of its technology, the exceptional
standard of its customer service and sustainability initiatives.

Under its corporate tagline, imagine. change., Ricoh helps companies transform
the way they work and harness the collective imagination of their employees.

For further information, please visit

© 2013 Ricoh Americas Corporation. All rights reserved. All referenced product
names are the trademarks of their respective companies.

John Greco
Ricoh Americas Corporation
(973) 882-2023

Jill Searl
Brodeur Partners
(603) 559-5824


[i] IDC Government Insights Market Spotlight, sponsored by Ricoh, "Government:
Fixing Document Processes Improves Constituent Services While Reducing Costs,"
August 2013.

[ii] IDC White Paper, "Organizational Blind Spot: The Role of Document-Drive
Business Processes in Driving Top-Line Growth", Doc# 234430R, Sept 2012"

SOURCE Ricoh Americas Corporation

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