Tangoe Expands Mobile Support Services Across the Globe

  Tangoe Expands Mobile Support Services Across the Globe

 New support services provide on demand, follow the sun help desk and device
                           support for enterprises

Business Wire

ORANGE, Conn. -- September 24, 2013

Tangoe, Inc. (NASDAQ: TNGO), a leading global provider of Communications
Lifecycle Management (CLM) software and related services, today announced the
expansion of Managed Mobility Services (MMS) offering with enhanced Mobile
Support Services. Tangoe’s Mobile Support Services are available globally and
provide the capabilities, service levels, availability, language support,
quality assurance and response times enterprises need to compete in the always
on, always available, always now world.

“Mobile computing has become the de facto platform for enterprise employees
who have become more and more mobile, making it mission critical to have
employee devices always working, on and available. When devices are down, it
cuts into employee productivity and ultimately company revenue,” said Jim
Carroll, VP Managed Mobility Services at Tangoe. “Due to the increasing market
demand for on-going support to match the increasing levels of mobility – while
still maintaining control over expenses – we have expanded our support service
capabilities for our customers globally.”

Tangoe’s Mobile Support  Services  are designed to ensure that clients’ mobile
products and services will work when employees need them, and that challenges
will be addressed quickly and proactively. This can only be accomplished when
organizations continually monitor usage and device costs and maintain the
security and policies governing the devices from anywhere around the world.

To help support this market demand and need, Tangoe has developed the
following services for customers:

  *Follow the Sun Support: Tangoe’s Mobile Support Services are available in
    18 languages and dialects across North America, Europe, APAC and LATAM
    with support in the Middle East and Africa expected to be available in
    2014. Tangoe provides follow the sun support from eight call centers that
    span the globe.
  *VIP Support Service: VIP support is now available for all customers
    regardless of budgets or support level subscription. With VIP support,
    Tangoe’s customers gain quicker response time to calls and access to
    senior support staff for assistance with voice, data, SMS and other third
    party applications. Subscribers of the VIP support also enjoy Enhanced
    Quality Assurance controls, ensuring a second review by an experienced
    agent to check for accuracy and caller satisfaction.
  *Remote Access: Enhanced software technology for complete remote access
    into end users’ smartphones or tablets for hands free troubleshooting,
    enabling immediate resolution of issues related to roaming, call quality,
    voicemail access and issues with inbound or outbound calls.Tangoe’s
    Remote Access service shortens issue resolution time for its enterprise
    customers, improves both efficiency and mobile end user satisfaction.

These support services benefit multinational as well as regional enterprises
operating around the globe, with the level of technical support needed to
provide measurable, reliable outcomes for customers. For more information,
please visit: www.tangoe.com.

About Tangoe

Tangoe (NASDAQ: TNGO) is a leading global provider of Communications Lifecycle
Management (CLM) software and services to a wide range of global enterprises.
CLM encompasses the entire lifecycle of an enterprise’s communications assets
and services, including planning and sourcing, procurement and provisioning,
inventory and usage management, mobile device management, invoice processing,
expense allocation and accounting, and asset decommissioning and disposal.
Tangoe’s Communications Management Platform (CMP) is an on-demand suite of
software designed to manage and optimize the complex processes and expenses
associated with this lifecycle for both fixed and mobile communications assets
and services. Tangoe’s customers can also manage their communications assets
and services by engaging Tangoe’s client service group.

Additional information about Tangoe can be found at www.tangoe.com. Tangoe is
a registered trademark of Tangoe, Inc.

Forward-Looking Statements

This press release contains forward-looking statements that involve
substantial risks and uncertainties. All statements, other than statements of
historical facts, included in this press release regarding our strategy,
future operations, future financial position, future revenue, projected costs,
prospects, plans and objectives of management are forward-looking statements.
The words "anticipate," "believe," "estimate," "expect," "intend," "may,"
"plan," "would," "target" and similar expressions are intended to identify
forward-looking statements, although not all forward-looking statements
contain these identifying words. These forward-looking statements include,
among other things, statements about the anticipated availability of our
Mobile Support Services in the Middle East and Africa in 2014. We may not
actually achieve the expectations disclosed in our forward-looking statements,
and you should not place undue reliance on our forward-looking statements.
Actual results or events could differ materially from the expectations
disclosed in the forward-looking statements we make. More information about
potential factors that could affect our business and financial results is
contained in our Quarterly Report on Form 10-Q as filed with theSecurities
and Exchange CommissiononAugust 9, 2013. Additional information will also be
set forth in our future quarterly reports on Form 10-Q, annual reports on Form
10-K and other filings that we make with theSecurities and Exchange
Commission. We do not intend, and undertake no duty, to release publicly any
updates or revisions to any forward-looking statements contained herein.

Contact:

PAN Communications, Inc.
Nikki Festa/Ariel Burch, 1-617-502-4300
tangoe@pancomm.com
 
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