2020 Foresight Report: Self-Service Branch Banking

2020 Foresight Report: Self-Service Branch Banking

MarketResearch.com announces the addition of a new market research report in
Financial Services to their product offering: 2020 Foresight Report:
Self-Service Branch Banking,

ROCKVILLE, Md., Sept. 18, 2013 (GLOBE NEWSWIRE) -- via PRWEB - 2020 Foresight
Report: Self-Service Branch Banking

The retail banking industry's banking channel has evolved from traditional
full-service branch banking to alternate channels such as online, mobile and
self-service. Full-service branches still play a key role in the distribution
of banking products and services as banks rely on these branches to generate
the vast majority of revenue. Banks have redefined branch banking following
the financial crisis in order to maintain operational efficiency and to
improve overall financial performance.

Key Highlights:

-The number of ATMs deployed in key countries increased during the review
period (2008–2012), making them the most widely-used self-service banking
model. In the US, the total number of ATMs increased from 425,010 in 2008 to
444,872 in 2012.

-The adoption of new technology enables banks to upgrade their branch banking
models with advanced banking features and to distinguish themselves from
competitors. Such features include biometric ATMs for secure banking
transactions and contactless ATMs for faster transactions. Furthermore, the
use of videoconferencing in ATMs enables interaction with bank employees for
banking assistance.

-Retail banks around the world seek to expand their business footprints in
unbanked and under-banked areas to target new customers and gain market share.
However, the establishment of full-service branches is not always feasible for
banks due to the costs associated with it, driving banks to adopt the
self-service branch banking model to remain cost-effective. Banks set up these
types of branches in remote areas and at places with high customer footfall
such as stadiums, shopping malls, railway stations and marketplaces.

-The penetration of self-service branches has increased as banks are more
reliant on offering quality service and enhanced customer experiences through
facilities in these branches such as automated self-service kiosks, flagship
branches, contactless ATMs and in-store self-service branches. Consumers can
now conduct around 80% of banking transactions through ATMs and other
automated banking channels without staff assistance.

To order this report:

2020 Foresight Report: Self-Service Branch Banking

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2020 Foresight Report: Self-Service Branch Banking – Table of Contents:

1 Executive Summary
2 Global Snapshot on Self-Service Branch Banking
3 Self-Service Branch Banking Models
4 Emerging Trends and their Impact Assessments
5 Implementation Strategies and Case Examples
5.1 Best Practices Adopted
5.1.1 Redefining branch banking with the introduction of self-service kiosks
5.1.2 Adoption of innovative technology to provide improved and secured
banking experience
5.1.3 Partnerships and collaborations to offer technologically-advanced
5.1.4 Integration and automation of the banking operations
5.1.5 Expanding self-service branch to enhance retail banking footprint
5.2 Case Examples
5.2.1 JP Morgan Chase redefined its branch banking with the introduction of
self-service kiosks
5.2.2 Wells Fargo's introduction of mini-branches to increase business in the
5.2.3 Introduction of the world's first contactless ATMs in Spain by la Caixa
5.2.4 RBS aims to improve its retail banking operations in the UK
5.2.5 Development Bank of Singapore (DBS) signed up Wincor Nixdorf to design
new self-service branch
5.2.6 Royal Bank of Canada introduced self-service kiosks with video-enabled
assisted services
5.2.7 Italy's UniCredit opts for CINEO services from Wincor Nixdorf
5.2.8 Banco Bradesco's introduction of a technologically-advanced branch in
5.2.9 Absa Bank (Absa) recruited NCR to upgrade the self-service branch
banking in South Africa
5.2.10 China Minsheng Banking Corporation (CNBC) integrated its self-service
branch banking
6 Appendix
List of Tables
List of Figures
Figure 1: Self-Service Branch Banking Initiatives Across the World
Figure 2: Total Number of ATMs in Developed Economies (Thousand), 2008–2012
Figure 3: Total Number of ATMs in Emerging Economies (Thousand), 2008–2012
Figure 4: Evolution of Self-Service Branch Banking in Overall Retail Banking
Figure 5: Channel Evolution by Products and Services in Multichannel Banking
Figure 6: Channel Evolution by Products and Services in Multichannel Banking
in Emerging Economies
Figure 7: Evolution of Self-Service Branch Banking
Figure 8: Self-Service Branch Banking Models
Figure 9: Evolution of ATMs
Figure 10: BBVA's Albi ATM
Figure 11: Assisted Self-service Branch
Figure 12: NCR APTRA Interactive Teller
Figure 13: First Hawaiian Bank's In-Store Branch
Figure 14: DBS Flagship Store in Singapore
Figure 15: Emerging Trends and Their Impact Assessments
Figure 16: Commercial Bank Branches per 100,000 Adults, 2008–2011
Figure 17: Average Transaction Costs Across Various Distribution Channels,
Figure 18: Total Number of ATMs (Thousand), 2008–2012
Figure 19: JP Morgan Chase Introduced Self-service Kiosks in the US, 2012
Figure 20: Wells Fargo's Introduction of the Self-service Mini-Branch Model in
the US, 2013
Figure 21: Wells Fargo's Self-Service Mini-Branch in the US
Figure 22: la Caixa Introduced the World's First Contactless ATMs in Spain,
Figure 23: la Caixa's Contactless ATM
Figure 24: RBS Self-Service Branch Banking Expansion Initiative in the UK,
Figure 25: DBS Signed Up Wincor Nixdorf To Design New Self-service Branch in
Figure 26: Royal Bank of Canada Introduced Self-Service Kiosks
Figure 27: UniCredit's Implementation of CINEO systems in Italy, 2013
Figure 28: Banco Bradesco's Introduction of Self-service Branch Banking Model
in Brazil, 2012
Figure 29: Banco Bradesco's Adoption of Biometric ATMs and Robot Greeters in
Figure 30: Absa Bank's SelfServ ATMs in South Africa
Figure 31: CNBC's Global Integration of its Self-Service Branch Banking, 2013

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