Release of Astea Alliance 11.0 Continues Tradition of Delivering Innovation that Sets the Standard for Service Management and

 Release of Astea Alliance 11.0 Continues Tradition of Delivering Innovation
 that Sets the Standard for Service Management and Mobile Workforce Solutions

  PR Newswire

  HORSHAM, Pennsylvania, Sept. 18, 2013

-- Powerful and Advanced Capabilities will Empower Organizations to
Revolutionize the Way they Provide Service

HORSHAM, Pennsylvania, Sept. 18, 2013 /PRNewswire/ --Astea International Inc.
(NASDAQ:ATEA), a global provider of service lifecycle management and mobility
solutions , has introduced a new release of the industry's most robust
solution to meet the evolving needs of global service organizations. The
significant investment in development has resulted in an unprecedented release
that creates a paradigm shift away from the traditional service management
solutions in the market today. With this release, Astea has introduced an
abundance of new features and enhancements that were developed on the premise
of three main underlying concepts; optimizing and streamlining processes,
enabling proactive service insight and intelligence at every level, and
significantly increasing ease of use and customizations without technical
skills. Accelerated revenue growth, proactive intelligence, productivity and
process optimization, enriched employee interaction experience, and increased
customer satisfaction are just a few of the advantages organizations will be
able to achieve with this new release.

The majority of service organizations already recognize that service
management and mobile workforce solutions are mission-critical components to
their overall strategy in order to fuel growth, derive competitive
differentiation, and ultimately achieve the highest levels of customer
satisfaction. Now, forward-thinking organizations are looking at how they can
deliver more predictive and proactive service to adapt to the ever changing
and increasing demands of their customers. With Astea Alliance 11.0, companies
can do just that, deploy in the cloud or on premise , from a single solution
provider. For more than 34 years, Astea has been developing and implementing
global solutions solely focused on providing service organizations with
technology innovations that will further optimize and accelerate their
business, and this release continues that tradition.

Below are just a fraction of the features and enhancements in Astea Alliance
11.0 that accelerates innovation to transform the way companies provide
exemplary service:

  *Productivity and Process Optimization –When it comes to workforce
    management, having too many or too few resources can dramatically impact a
    service organization's ability to provide superior service. With Astea's
    new Workforce Planning module, organizations will be able to ensure that
    they have the right amount of resources, with the right skill sets, at the
    right time, in the right geography to meet demand while optimizing
    resources and costs. Service organizations will be able to create, monitor
    and proactively adjust plans, in real-time, to ensure optimal resource
    utilization across the organization. When it comes to empowering the
    technician in the field and improving productivity, Astea has consistently
    delivered. Now, Astea has shifted the focus on enabling the technician to
    become a source of new revenue generation by enabling the technician to
    identify, quote, and sell products and services while on site at the
    customer. Additionally, Astea has developed extensive process optimization
    facilities pervasive throughout their entire solution suite. By adding
    more workflow wizards, increasing "one click" updates, and further
    compressing processes, service organizations will be able to increase
    efficiencies and provide faster service to their customers.

  *Proactive Service Insight and Intelligence at Every Level – Astea has
    developed Smart Checklist functionality that will enable organizations
    with the ability to create unlimited, conditional branching checklists and
    learning guides that can assist the back office or technician in the field
    to accurately diagnose, troubleshoot, record key information, follow
    instructions based on specific responses, and ultimately resolve the issue
    the first time. When it comes to enabling intelligence, Astea has a long
    history of providing embedded dashboards and contextual reports throughout
    the application. With this latest release, Astea is extending its powerful
    reporting and business intelligence framework. Delivering easy-to-use
    report creation and end-user personalization capabilities, without needing
    any technical or programming skills, will provide even more meaningful and
    relevant metrics and key performance indicators at every level. Astea has
    also introduced innovative Operational Heatmaps that combine geographic
    data with business and demographic data for highly interactive dashboard
    visualizations that enrich understanding and lead towards rapid
    identification of key insights for better decision making across the
    service enterprise.

  *Ease of Use, Customizations without Code, and Connecting with the
    Enterprise – By leveraging Astea's intuitive, point and click interface,
    non-programmers can easily customize without code to quickly adapt the
    solution to the dynamic needs of their business. Additionally, Astea's
    HTML5 mobile platform users can leverage the groundbreaking Mobile Options
    Editor tool to modify the mobile application without needing technical
    skills or learning a separate development application. When it comes to
    sharing information with existing ERP, CRM or other solutions, Astea
    provides an extensible platform that is designed to easily integrate with
    existing systems within a company's infrastructure. Astea has added
    numerous plug-and-play connectors to ensure that relevant information is
    shared and exchanged across the enterprise. The newest connectors that
    have been added to their existing portfolio of integrations are: , Oracle JDEdwards , Microsoft Dynamics ( CRM , AX , NAV ,
    GP ), and Quickbooks.

"Building on our extensive history and expertise in the service management
industry, Astea Alliance 11.0 has achieved a new standard of delivering a
powerful, feature-rich, forward-thinking solution that offers greater ease of
use, unmatched configurability, accelerates and optimizes productivity, and
provides unique ways to deliver knowledge throughout the organization to
ensure user adoption that ultimately ends with elated customers," said Zack
Bergreen, CEO of Astea International. "We intimately understand that companies
are under constant pressure to do more work with fewer resources.
Simultaneously, service organizations are being tasked with increasing service
revenues and creating competitive differentiation to offset product
commoditization. This new release has a heightened focus on delivering
functionality and flexibility that will enable organizations to accomplish
those challenges without complexity."

Astea is the only solution provider that offers all cornerstones of service
lifecycle management: customer management; service management; asset
management; forward and reverse logistics management; and mobile workforce
management with enhanced scheduling optimization. Astea's solutions are
seamlessly orchestrated to share and leverage information throughout the
service lifecycle – removing the traditional barriers between the field and
back office. With Astea Alliance's modularity, companies can introduce one
module at a time or deploy a seamless information backbone across the entire
service lifecycle continuum, thereby eliminating the patchwork of disparate
systems that can hamper a company's ability to provide best-in-class.

About Astea International Astea International (NASDAQ: ATEA) is a global
provider of software solutions that offer all the cornerstones of service
lifecycle management, including customer management, service management, asset
management, forward and reverse logistics management and mobile workforce
management and optimization. Astea's solutions link processes, people, parts,
and data to empower companies and provide the agility they need to achieve
sustainable value in less time, and successfully compete in a global economy.
Since 1979, Astea has been helping more than 600 companies drive even higher
levels of customer satisfaction with faster response times and proactive
communication, creating a seamless, consistent and highly personalized
experience at every customer relationship touch point. . Service Smart. Enterprise Proven.

© 2013 Astea International Inc. Astea and Astea Alliance are trademarks of
Astea International Inc. All other company and product names contained herein
are trademarks of the respective holders.

Contact: Debbie Geiger, Vice President of Global Marketing, +1-215-682-2500,
Press spacebar to pause and continue. Press esc to stop.