Avnet Technology Solutions to Provide Technical Support Services for Polycom RealPresence Solutions in the U.S. and Canada

  Avnet Technology Solutions to Provide Technical Support Services for Polycom
  RealPresence Solutions in the U.S. and Canada

    Avnet enables channel partners to offer their customers cost-effective
  technical assistance center services for unified communications solutions

Business Wire

TEMPE, Ariz. -- September 18, 2013

Avnet Technology Solutions, the global IT solutions distribution leader and an
operating group of Avnet, Inc. (NYSE: AVT), announced today that it has
received the Polycom^® RealPresence^® Services Specialization (RPSS)
designation and will now offer technical assistance center services. Polycom
is a global leader in open, standards-based unified communication and
collaboration. The technical assistance center services are available to
channel partners in the U.S. and Canada through Avnet Services. Avnet’s RPSS
designation will enable partners to provide value-added technical assistance
center services for their unified communications customers without needing to
develop these capabilities in house.

“Technical support is a critical component of any unified communications
customer engagement because the solutions are so broadly used throughout
organizations,” said Scott Delaney, vice president of business development,
Avnet Services. “A fully-staffed technical assistance center is a
resource-intensive proposition for solution providers, which is why Avnet
invested in creating a cost-effective alternative for our partners. They can
rely on Avnet Services to provide their customers with expert technical
support, empowering solution providers to concentrate on further growing their
businesses and sales.”

Avnet partners will be able to offer their customers access to world-class
support. The Avnet technical assistance center will provide Level 1 and Level
2 support from Avnet’s Polycom Video Conferencing Engineers (PCVE) certified
technicians. These experts can assist with technical support and failure
determination, and will be able to access a working lab to help with issues

“We are committed to providing our customers with technology that exceeds
their expectations, and technical support can greatly enhance their
experiences with the solutions we’ve implemented,” said Alicia Heaton,
director for software sales at Meridian IT Inc., a technology solutions
provider and Avnet partner. “Avnet’s scale, scope and technical expertise make
it an ideal resource to provide technical assistance center services. We know
Avnet has the process-oriented approach that will ensure support issues are
resolved quickly and efficiently.”

“Since joining forces last year, Avnet quickly recruited and developed a
highly-specialized solution provider community that is helping us to expand
quickly in high-growth vertical markets,” said Thomas Kelley, vice president
of global distribution, Polycom. “Solution providers can rest assured that
Avnet’s services have exceeded Polycom’s criteria specifically designed to
create complete unified communications solutions.”

Avnet’s technical assistance center’s services for Polycom are one of the many
IT lifecycle services available through Avnet Services. These lifecycle
services are designed to support a product after it goes to market, and they
include services related to integration, installation and implementation; call
centers; field/depot repair; spare parts logistics; and end-of-life options
such as responsible recycling. In addition to IT lifecycle services, Avnet
Services offers partners a wide range of services focused on software and
education that are designed to complement existing solutions sales and
suppliers' services offerings.

Follow Avnet Technology Solutions on Twitter: @AvnetAdvantage, @AvnetTSGlobal
and @AvnetTSChannels.

Click to tweet: Avnet to offer partners technical support services for
#Polycom #RealPresence solutions http://ow.ly/oUUVo #unifiedcommunications

All brands and trade names are trademarks or registered trademarks, and are
the properties of their respective owners. Avnet disclaims any proprietary
interest in marks other than its own.

About Avnet Technology Solutions

As a global IT solutions distributor, Avnet Technology Solutions collaborates
with its customers and suppliers to create and deliver services, software and
hardware solutions that address the business needs of their end-user customers
locally and around the world. The group serves customers and suppliers in
North America, Latin America and Caribbean, Asia Pacific, and Europe, Middle
East and Africa. It generated US $10.36 billion in annual revenue for fiscal
year 2013. Avnet Technology Solutions is an operating group of Avnet, Inc. For
more information, visit http://www.ats.avnet.com/.

About Avnet

Avnet, Inc. (NYSE: AVT), a Fortune 500 company, is one of the largest
distributors of electronic components, computer products and embedded
technology serving customers globally. Avnet accelerates its partners' success
by connecting the world's leading technology suppliers with a broad base of
customers by providing cost-effective, value-added services and solutions. For
the fiscal year ended June 29, 2013, Avnet generated revenue of $25.5 billion.
For more information, visit www.avnet.com.


Brodeur Partners, for Avnet Technology Solutions
Marcia Chapman, 1-480-308-0284
Press spacebar to pause and continue. Press esc to stop.