Windscreen Chipped or Cracked - Now you can Expect Even Faster Service

    Windscreen Chipped or Cracked - Now you can Expect Even Faster Service

Autoglass®, UK's leading vehicle repair and replacement service, implements
ClickSoftware; sees 65% increase in ability to execute same-day repairs, cuts
technician travel time by 20%

PR Newswire

BURLINGTON, Massachusetts, September 17, 2013

BURLINGTON, Massachusetts, September 17, 2013 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of
automated mobile workforce management and optimization solutions for the
service industry, today announced that Belron®, the world's largest dedicated
vehicle glass repair and replacement company, has implemented ClickSoftware's
real-time mobile workforce management solution into its UK business
Autoglass®. ClickSoftware is helping Autoglass® keep customer satisfaction the
top priority while also increasing productivity and reducing operational costs
through real-time scheduling and communication.

Since implementing ClickSoftware, Autoglass®, serving 1.5 million motorists in
the UK each year, has seen significant operational improvements in its pilot
area, including:

  oCompleting 10 percent more jobs each week
  oCutting mobile technician travel time by 20 percent
  o65 percent increase in its ability to complete same-day repairs within 24
    hours

Darren Redwood, Operations and Supply Chain Director at Autoglass®, said,
"Customer service is our top priority, and all business transactions must be
as seamless as possible. ClickSoftware is enabling this goal by helping to
reduce operational complexities and increase company-wide visibility. The key
for us is to provide a service that is convenient and brings peace of mind for
motorists. For Autoglass®, customer service isn't a buzzword, it's at the
centre of everything we do and ClickSoftware touches every part of the
customer journey."

The ClickSoftware solution offers real-time visibility, and is fully
integrated with existing systems at Autoglass® that support stock control,
order booking and mobile devices used by technicians. As soon as a booking is
requested, ClickSoftware intelligently reviews stock availability, customer
location, skill and tool requirements, travel distances and technician
availability to ensure motorist's needs are met in the most efficient way, and
with the additional complexity of meeting service level agreements, even
calculating the best route for a technician to take. Some of these variables
create complex scheduling challenges. For example, replacement glass must be
fitted in a covered dry area - when a suitable space is not available in poor
weather, a specialist vehicle with a canopy is assigned the job, but the stock
must also be assigned to that vehicle.

Autoglass® works with most motor insurers in the UK market, delivering glass
repair and replacement services under strict SLAs. In order to maintain these
high levels of service, it must operate at the highest possible productivity
levels while keeping technician and motorist safe. Autoglass® is committed to
ensuring motorists get the best customer service experience, especially in
emergency situations when they may be stranded at night or at the side of a
busy motorway.

Already delivering business benefits in two of its five regions, the
ClickSoftware solution is rapidly being rolled out to its entire workforce of
1,200 mobile technicians across all of the UK. Prior to implementing
ClickSoftware, Autoglass® used an in-house manual solution to provide mobile
technicians with a daily schedule of jobs, but it could not automatically
optimize schedules as events unfolded during the working day, such as travel
delays or unplanned appointments.

Dr. Moshe BenBassat, ClickSoftware's Founder and CEO, concluded, "One of the
unique aspects of the solution we implemented at Autoglass® is that a
substantial portion of customer calls that arrive at a given day are delivered
that same day. None of our competitors come close to the scale and intensity
with which we deliver same day service, based on our unique real time on-going
optimization. We achieve this while addressing a wide range of service
variables that create complexities for the decision makers, which results in a
smooth customer experience and a more efficient workforce. This is why time
and again customers from service organizations, utilities, emergency services,
telecommunications and many others choose ClickSoftware to keep their
customers happy while field service teams operate as productively as
possible."

Watch the video interview with Autoglass® to learn more about their
customer-centric operations:
http://www.clicksoftware.com/belron-video-customer-case-study.htm

About ClickSoftware

ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile
workforce management and service optimisation solutions for the enterprise,
both for mobile and in-house resources. As pioneers of the "Service chain
optimisation" concept, our solutions provide organisations with end-to-end
visibility and control of the entire service management chain by optimising
forecasting, planning, shift and task scheduling, mobility and real-time
management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations
more efficiently, in a scalable, integrated manner. Our solutions have become
the backbone for many leading organisations worldwide by addressing the
fundamental question of job fulfilment: Who does What, for Whom, With what,
Where and When.

ClickSoftware is the premier choice for delivering superb business performance
to service sector organisations of all sizes. The company is headquartered in
the United States and Israel, with offices across Europe, and Asia Pacific.
For more information, please visit http://www.clicksoftware.com. Follow us on
Twitter.

Safe Harbor Statement

This press release contains express or implied forward-looking statements
within the Private Securities Litigation Reform Act of 1995 and other U.S
Federal securities laws. These forward-looking statements include, but are not
limited to, those statements regarding expected benefits to Belron and its
customers from using ClickSoftware's solutions. Such "forward-looking
statements" involve known and unknown risks, uncertainties and other factors
that may cause actual results or performance to differ materially from those
projected, including those discussed in the "Risk Factors" section and
elsewhere in ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2012 and in subsequent filings with the Securities and Exchange
Commission. Except as otherwise required by law, ClickSoftware is under no
obligation to (and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new information, future
events or otherwise.

Media Contacts:
Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
kristin.amico@clicksoftware.com

SOURCE ClickSoftware Technologies Ltd
 
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