Customer Experience Professionals Around the World Will Celebrate the First
CX Day on October 1; All Are Invited
Events in 20 Cities; Multiple Online Gatherings; "CX Impact Awards" Are All
Part of Global Celebration Plans
WAKEFIELD, Mass. -- September 17, 2013
Customer experience (CX) professionals worldwide are invited to celebrate the
very first CX Day on October 1 at local gatherings and online events. CX Day
is a global celebration of companies and people who are delivering great
experiences to customers, created by the Customer Experience Professionals
Association (CXPA), the international non-profit organization created to guide
and enhance the growing field of customer experience management.
CX Day celebrates the rising importance of customer experience to companies,
by highlighting the efforts of all customer experience professionals to raise
the bar for achievement and innovation in the CX field. There are already CX
Day in-person meetings scheduled in 20 cities across five countries: Canada,
Finland, Norway, the UK and the U.S. These events will include speakers,
breakout discussions, networking, food and more. There is no charge to attend
a CX Day meeting, but advance registration is required.
"We came up with the idea of CX Day as a way to recognize all the terrific CX
professionals whose hard work has lifted the discipline, and to celebrate the
amazing innovations they've brought forward," said Bruce Temkin, CXPA Chairman
and co-founder. "We hope that everyone in the CX field will find a way to join
the party on CX Day, to applaud our progress and to share inspiration for the
future. And, of course, to enjoy themselves!"
CX Day hopes to offers something for everyone. CX professionals who can't make
it to a local celebration are invited to participate online. There is a free
webinar with CXPA Chairman Temkin and Dan Hesse, CEO of Sprint Corporation,
who will discuss the CEO's role in leading a customer experience
transformational journey. Additionally, CX professionals can join in a series
of online events throughout the day, including four Google+ Hangouts across
global time zones and a Twitter Chat led by Ingrid Lindberg, Chief Experience
Officer of Prime Therapeutics. Many companies are also planning to host their
own in-house CX Day celebrations.
Another highlight of CX Day will be the announcement of the inaugural "CX
Impact Awards," recognizing individuals who have made a significant impact in
the field of customer experience management.
The CXPA has created the website CXDay.org as a resource to communicate all of
the activities scheduled for CX Day. Clarabridge, Inc. and SDL are Platinum
Sponsors of CX Day 2013.
About the CXPA
The Customer Experience Professionals Association is a global, non-profit
organization dedicated to the advancement of customer experience management
best practices. It provides customer experience management professionals with
educational and networking opportunities to help them succeed, and facilitates
the industry-wide advancement of the discipline of customer experience
management. The CXPA’s members include individuals who develop, manage,
optimize, and envision how organizations interact with their customers. This
community includes customer experience practitioners within companies, vendors
who support customer experience efforts, and other stakeholders in the
Founded in April 2011, the CXPA has more than 80 Corporate Members and nearly
2,300 customer experience professionals in its community. CXPA Gold Sponsors
include Confirmit, ForeSee, Oracle, and Verint. Clarabridge, Inc., Corsential,
Interactive Intelligence, Mattersight Corporation, Medallia, ResponseTek and
TNS are CXPA Silver Sponsors. For more information, visit www.cxpa.org.
Customer Experience Professionals Association, CXPA, and the CXPA logo are
trademarks of the Customer Experience Professionals Association. All other
company names mentioned may be trademarks or registered trademarks of their
Judith Vanderkay, +1-781-876-6208
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