Analog Devices Streamlines Global Service Fulfillment, Improves User
Experience with PMG Service Catalog Suite
PMG automates provisioning of IT services for more than 9,000 employees and
contractors in 26 countries
ATLANTA, Sept. 16, 2013
ATLANTA, Sept. 16, 2013 /PRNewswire/ --PMG, the smart choice for enterprise
service catalog and business process automation software, was selected by
Analog Devices, Inc. (NASDAQ: ADI) to automate its global service fulfillment.
Analog Devices, a global leader in high-performance semiconductors for signal
processing applications, selected PMG's Service Catalog Suite (SCS) to
streamline service requests and delivery processes.
ADI's Information Services (IS) team had successfully implemented major
enterprise applications and provided support for more than 9,000 employees in
26 countries. However, as in most organizations, daily support for basic IT
services, including ordering and delivering software, consumed a large
majority of resources.
In 2012, ADI began focusing on value added services as the IS team realized
they needed to streamline the procedures for ordering items such as new
laptops and software upgrades. The existing process consisted of email
requests, long delays for approvals and unclear ownership, with no method for
In its search for an actionable service catalog, ADI examined a dozen
solutions, spent time documenting and improving their current processes and
sought buy in from employees around the globe. PMG SCS was selected for its
ability to combine ease of use with a powerful, advanced workflow engine and
the vast library of software application connectors.
"We needed a self-service solution that would improve the user experience and
automate delivery as much as possible–and PMG fit the bill," stated Peter
Forte, chief information officer at ADI.
"PMG is a game changer for providing basic IT services for the mass market.
It's all about providing great value," said Duane Guenard, program manager for
Service Management at ADI. "We wanted to automate and standardize the
processes, but we didn't want to over bake the service catalog and make it too
complex to maintain."
In December 2012, ADI launched the service catalog on a global basis. PMG SCS
helped ADI better focus on user requests, remove the frustrations and
streamline service request fulfillment with existing software. "We had the
directive not to just automate what we do today, but to improve on it as
well," stated Doug Vogel, communications program manager at ADI.
"Global organizations such as ADI need a scalable service catalog solution
that automates manual processes while simplifying and organizing complex
procedures," said Joe LeCompte, principal at PMG. "Just as ADI's 60,000+
customers expect high performance and exceptional customer service, its
internal business users expect the same treatment."
Leveraging PMG's extensive library of connectors, ADI's service catalog
integrates directly with Active Directory, Numara Footprints, SAP, and even
Microsoft SCCM for automated software provisioning. Service offerings include
more than 180 products and services, ranging from ordering, updating and
moving computers and phones to granting network and application access. With
PMG's graphical workflow engine, ADI has the flexibility to modify existing
services or add new services as needed.
Learn more about Analog Devices and other PMG customer case studies. To view a
social media version of this release, visit http://pitch.pe/15RqCcU.
About Analog Devices
Innovation, performance, and excellence are the cultural pillars on which
Analog Devices has built one of the longest standing, highest growth companies
within the technology sector. Acknowledged industry-wide as the world leader
in data conversion and signal conditioning technology, Analog Devices serves
over 60,000 customers, representing virtually all types of electronic
equipment. Analog Devices is headquartered in Norwood, Massachusetts, with
design and manufacturing facilities throughout the world. Analog Devices is
included in the S&P 500 Index.
More than 20 percent of the Global 100 relies on PMG to deploy enterprise
service catalog and business process automation software that streamlines
operations, reduces costs and improves efficiency. Our solutions transcend
traditional IT service management boundaries giving business and IT
professionals a smarter way to automate business processes ranging from IT
financial management to identity management, employee onboarding and cloud
provisioning. As a result, our clients handle shared services requests faster
with fewer manual processes and less reliance on staff intervention. For more
information, please visit pmg.net.
Contact: Joy Reddy, Arketi Group, (404) 929-0091, ext. 209, email@example.com
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