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ServiceSource Renew OnDemand to Help BT iNet Improve the Customer Renewal Experience



  ServiceSource Renew OnDemand to Help BT iNet Improve the Customer Renewal
  Experience

SaaS Solution to Help Increase Customer Renewal Rates and Revenue for Leading
Networked IT Service and Communications Specialists

Business Wire

SAN FRANCISCO -- September 16, 2013

ServiceSource® (NASDAQ: SREV), the global leader in recurring revenue
management, today announced an agreement with BT iNet, one of the IT services
divisions of BT Business. BT iNet will deploy Renew OnDemand™ and leverage
ServiceSource’s built-in best practices to help improve its renewal process
for customers.

BT iNet’s team of networked IT and converged infrastructure specialists help
customers to overcome their business challenges by building bespoke IT and
communications solutions. Renew OnDemand will empower a dedicated sales team
with renewal ready data, automated workflows, rich analytics, key performance
indicators, and data optimization capabilities to gain customer insight,
improve retention, and increase revenue.

“ServiceSource has a heritage of helping its customers better understand their
customers,” said Dan Antonowicz, director of sales, BT iNet. “The company’s
innovative Renew OnDemand application gives us all of the information we need
in order to improve our customers’ renewal process.”

“BT iNet makes technology work for people through its innovation and dedicated
technical expertise,” said Christine Heckart, ServiceSource Executive Vice
President of Marketing, Strategy, People, and Systems. “We are delighted that
BT iNet has chosen Renew OnDemand to support their business solutions and
provide the actionable insight for a best-in-class renewal experience.”

About ServiceSource

ServiceSource International, Inc. (NASDAQ: SREV) is the global leader in
recurring revenue management. Renew OnDemand™, the only cloud application
built specifically to grow recurring revenue, automates a highly valuable but
typically manual business process. By leveraging big data to give companies a
complete view of their customers, Renew OnDemand and our proven services drive
higher subscription, maintenance, and support revenue, improved customer
retention, and increased business predictability.

With over a decade of experience focused exclusively on growing recurring
revenue, ServiceSource's products and services are based on proven best
practices and global benchmarks. Headquartered in San Francisco,
ServiceSource® manages over $9 billion in recurring revenue for the world's
largest and most respected technology companies. ServiceSource renews a
customer contract every 47 seconds through engagements in more than 150
countries and 40 languages. For more information, please go
to www.servicesource.com.

Forward-Looking Statements

This press release contains forward-looking statements, including statements
regarding the benefits of ServiceSource offerings, our managed services and
our Renew OnDemand cloud platform and application. These forward-looking
statements are based on our current assumptions and beliefs, and involve risks
and uncertainties that could cause our results to differ materially from those
expressed or implied in our forward-looking statements. Those  risks and
uncertainties include, without limitation, fluctuations in our quarterly
results of operations; the risk of material defects or errors in the our
software offerings or their failure to meet customer expectations; migrating
customers to Renew OnDemand and the ability to integrate Renew OnDemand with
other third-party applications used by our customers; errors in estimates as
to the renewal rate improvements and/or service revenue we can generate for
our customers; our ability to grow the market for service revenue management;
our ability to protect our intellectual property rights; the risk of claims
that our offerings infringe the intellectual property rights of others;
changes in market conditions that impact our ability to sell the Renew
OnDemand solution and/or generate service revenue on our customers' behalf;
the possibility that our estimates of service revenue opportunity under
management and other metrics may prove inaccurate; demand for our offering
that falls short of expectations; our ability to keep customer data and other
confidential information secure; our ability to adapt our solution to changes
in the market or new competition; general political, economic and market
conditions and events; and other risks and uncertainties described more fully
in our periodic reports and registration statements filed with the Securities
and Exchange Commission, which can be obtained online at the Commission's
website at http://www.sec.gov. All forward-looking statements in this press
release are based on information currently available to us, and we assume no
obligation to update these forward-looking statements.

Connect with ServiceSource:

http://www.facebook.com/ServiceSource

http://twitter.com/servicesource

http://www.linkedin.com/company/servicesource

http://www.youtube.com/user/ServiceSourceMKTG

Trademarks

ServiceSource, Renew OnDemand and any ServiceSource product or service names
or logos above are trademarks of ServiceSource International, Inc. All other
trademarks used herein belong to their respective owners.

Contact:

ServiceSource
Sally Ekman, 415-901-5941
sekman@servicesource.com
or
Lewis PR
Dan Walsh, 415-432-2413
Dan.Walsh@lewispr.com
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