Discover Call Centers Recognized for Excellence

  Discover Call Centers Recognized for Excellence

           Company Receives Industry Top Honors Four Years in a Row

Business Wire

RIVERWOODS, Ill. -- September 16, 2013

Discover has been named by the International Quality & Productivity Center
(IQPC) as the winner of two industry-leading 2013 Call Center Excellence
Awards: Best Contact Center Learning, Development and Recognition Program and
Best Performance Acting on the Voice of the Customer and Voice of the Social

For the fourth consecutive year, Discover placed first in the category of Best
Performance Acting on Voice of the Customer and Voice of the Social Customer,
which is awarded to the company that best leverages social media to create
business advocates and translate feedback into action.

Discover also was awarded first place in the Best Contact Center Learning,
Development and Recognition Program category. This award honors call centers
for driving world-class excellence by creating a voice of the customer culture
and delivering outstanding customer service while controlling costs and
managing complex day-to-day operations.

“Discover has always been deeply customer-focused, and we're very pleased to
again receive independent recognition of the quality of our service,” said
Mark Scarborough, senior vice president of customer service and engagement.
“Building stronger relationships with our customers with every contact is our
top priority. Our focus on developing and recognizing our employees builds the
foundation for us to treat our customers how they want to be treated and earn
their loyalty.”

“Our distinguished panel of judges rated Discover the winner in two
categories,” said Lisa Schulman, executive producer of Call Center Week. “This
is an incredible accomplishment especially in light of the fact that we
received a record-breaking number of applications.”

About Discover

Discover Financial Services (NYSE: DFS) is a direct banking and payment
services company with one of the most recognized brands in U.S. financial
services. Since its inception in 1986, the company has become one of the
largest card issuers in the United States. The company issues the Discover
card, America's cash rewards pioneer, and offers home loans, private student
loans, personal loans, home equity loans, checking and savings accounts,
certificates of deposit and money market accounts through its direct banking
business. It operates the Discover Network, with millions of merchant and cash
access locations; PULSE, one of the nation's leading ATM/debit networks; and
Diners Club International, a global payments network with acceptance in more
than 185 countries and territories. For more information, visit


Media Contact:
Susan J. Diaz de Leon, 224-405-5344
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