Verint Extends Collaboration with BT to Provide Its Full Enterprise
Workforce Optimisation Suite in the Cloud
BT and Verint Offer Businesses a Truly Global Contact Centre Solution in the
WEYBRIDGE, UK & MELVILLE, N.Y. -- September 11, 2013
Verint^® Systems Inc. (NASDAQ: VRNT) today announced that it has extended its
collaboration with BT. BT is now offering Verint’s full suite of Workforce
Optimisation (WFO) solutions as a hosted service. From £30 per user, per
month, customers can enjoy the benefits of Verint’s market-leading WFO
solution flexibly and on demand.
The new cloud service—part of BT’s Optimise Contact offering—works alongside a
customer’s existing contact centre, be it a cloud contact centre or an onsite
contact centre. It runs on BT’s extensive global network that is available in
more than 190 countries, and introduces a flexible solution that can help
customers quickly implement WFO, add agents, and bring down risks and costs,
while boosting customer satisfaction.
Verint and BT have a long-lasting, successful relationship and have been
delivering robust and reliable solutions to customers across the globe for
over a decade. By extending the breadth of the relationship, customers now
have more choices than ever, allowing them to deploy Verint WFO in a variety
of environments, from traditional on-premises to the cloud.
Of the expanded relationship with BT, Verint Managing Director EMEA and
Corporate Officer David Parcell shares that, “This collaboration offers a
great opportunity for us to take Workforce Optimisation and Voice of Customer
Analytics solutions into organisations through a ‘Contact Centre in the
Cloud.’ More than ever, in today’s economic climate, organisations need
flexible access to the most sophisticated technology, including powerful,
pay-as-you-go, software-as-a-service (SaaS). Relationships like this help us
do just that, reaching new markets and enabling providers, like BT, to extend
the capabilities of their own offerings.”
The new cloud service includes call recording and quality monitoring, as well
as workforce management and voice of customer (VoC) analytics. With Verint’s
Voice of the Customer Analytics^™—which includes speech analytics, text
analytics and enterprise feedback management—organisations can capture
customer feedback anytime from anywhere. Through a central view into customer
data, interactive dashboards allow decision makers to capture interactions,
analyse and act on them. Its ability to instantly access and share real-time
insight enables users to organise data and reports side-by-side, drill down to
results and monitor critical business metrics.
Providing these technologies as a service in the cloud, rather than as an
on-premise basis, can lower the barrier to entry for many organisations. In
addition, the flexibility to scale services up and down can make the
technology more attractive to customers whose activity levels vary
considerably throughout the year.
Andrew Small, Vice President, CRM, UC and CPE at BT Global Services, adds, “We
are delighted to work with Verint to offer a truly global cloud-based
workforce optimisation solution. We can now offer customers an integrated
offering for all their contact centre needs. Our customers will benefit from
having access to Verint’s technology either as a hosted service or on premise.
We see growing demand from our customers, not only in core solutions, such as
call recording, but also in advanced applications, like speech analytics, to
reduce cost and help meet regulatory requirements, while improving customer
service levels. We believe this is a great option to help them to that end.”
Verint and BT extending their relationship follows the announcement earlier
this year regarding Verint’s leadership in the hosted/cloud-based WFO market.
Backed by ongoing investment and proven solutions and processes, tens of
thousands of users across a multitude of discreet tenants are deployed,
operational and achieving measureable business value from Verint cloud-based
As ever, Verint is committed to working with its strategic alliance and
channel partner network to add greater value in delivering a portfolio of
offerings in the cloud. With a security model designed to help ensure the
privacy of all customer data in a multi-tenant environment in support of
PCI-DSS and SAS-70 compliance, the company’s large ecosystem of channel
partners enables businesses to work with the Verint partner of their choice to
meet business requirements as they evolve.
BT is one of the world’s leading providers of communications services and
solutions, serving customers in more than 170 countries. Its principal
activities include the provision of networked IT services globally; local,
national and international telecommunications services to its customers for
use at home, at work and on the move; broadband and internet products and
services and converged fixed/mobile products and services.BT consists
principally of four lines of business: BT Global Services, BT Retail, BT
Wholesale and Openreach.
For the year ended 31 March 2013, BT Group’s reported revenue was £18,103m ^
with reported profit before taxation of £2,315m.
British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group
plc and encompasses virtually all businesses and assets of the BT Group.BT
Group plc is listed on stock exchanges in London and New York.
For more information, visit www.btplc.com
About Verint Enterprise Intelligence Solutions
Verint^® Enterprise Intelligence Solutions^™ help organisations of all sizes
capture and analyse customer interactions, sentiments and trends across
multiple channels, improve performance and optimise the customer experience.
The solution portfolio includes the Impact 360^® Workforce Optimization^™
suite and Voice of the Customer software, which serve as strategic enterprise
assets for increasing customer satisfaction and loyalty, enhancing products
and services, reducing operating costs and driving revenue.
About Verint Systems
Verint^® (NASDAQ: VRNT) is a global leader in Actionable Intelligence^®
solutions. Its portfolio of Enterprise Intelligence Solutions^™ and Security
Intelligence Solutions^™ helps organisations Make Big Data Actionable^™
through the ability to capture, analyse and act on large volumes of rich,
complex and often underused information sources—such as voice, video and
unstructured text. With Verint solutions and value-added services,
organisations of all sizes can make more timely and effective decisions.
Today, more than 10,000 organisations in over 150 countries, including over 80
percent of the Fortune 100, count on Verint solutions to improve enterprise
performance and make the world a safer place. Headquartered in NY, Verint has
offices worldwide and an extensive global partner network. Learn more at
This press release contains forward-looking statements, including statements
regarding expectations, predictions, views, opportunities, plans, strategies,
beliefs, and statements of similar effect relating to Verint Systems Inc.
These forward-looking statements are not guarantees of future performance and
they are based on management's expectations that involve a number of risks and
uncertainties, any of which could cause actual results to differ materially
from those expressed in or implied by the forward-looking statements. For a
detailed discussion of these risk factors, see our Annual Report on Form 10-K
for the fiscal year ended January 31, 2013 and our Quarterly Report on Form
10-Q for the quarter ended July 31, 2013 and other filings we make with the
SEC. The forward-looking statements contained in this press release are made
as of the date of this press release and, except as required by law, the
Company assumes no obligation to update or revise them or to provide reasons
why actual results may differ.
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Marije Gould, +44(0)1932 509298
Candace Flynn, +1 303 254 7152
Alan Roden, +1 631 962 9304
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