Riverbed WAN Optimization Solutions Help Elizabeth Glaser Pediatric AIDS Foundation Improve Worker Productivity and Donor Trust

Riverbed WAN Optimization Solutions Help Elizabeth Glaser Pediatric AIDS 
Foundation Improve Worker Productivity and Donor Trust 
Riverbed Enables 24x Faster Application Performance, Increases IT
Efficiency in Donor Communication, and Cuts IT Costs 
SAN FRANCISCO, CA -- (Marketwired) -- 09/11/13 --  Riverbed
Technology (NASDAQ: RVBD), the application performance company, today
announced that the Elizabeth Glaser Pediatric AIDS Foundation (EGPAF)
has deployed Riverbed(R) Steelhead(R) wide area network (WAN)
optimization appliances in 12 of its African offices and in many
field offices. With the Steelhead appliances in place, the Foundation
has seen application performance from its consolidated data center
improve by as much as 24 times, resulting in increased employee
productivity and better allocation of IT resources. As a result, the
non-profit organization has seen communications with donors improve,
donations rise and ultimately, more of its time focused on its
mission of saving lives.  
Today, transmission of HIV from a mother to her newborn is very rare
in North America and Europe thanks in large part to EGPAF's work
providing HIV testing and care and treatment for expecting mothers.
Now the Foundation is focused on transferring this successful care
and treatment to other parts of the world with high mother-to-child
transmission rates, particularly sub-Saharan Africa. Currently, EGPAF
operates in 12 African countries with a main office in each country.
Each main office oversees a number of field offices, which in turn
direct the activities of nearly 5,400 local healthcare sites that
provide testing, treatment, and patient education services.  
The main offices and field offices are equipped with computers and
Internet access, which employees use to communicate with each other
and with EGPAF offices in Washington, D.C., Los Angeles, and Geneva.
Employees in Africa also use the Internet to access centralized
applications such as a contract management system, a reporting system
called Global AIDS System for Evaluation and Reporting (GLASER), and
an HR performance evaluation system. As the Foundation continued to
grow, poor application performance over inconsistent WAN links
heavily impacted productivity and donor communications. 
"When we first put these web-based systems in, they ran very slowly,"
said Mark Reilley, director of information technology at EGPAF. "In
our office in Rwanda, it took employees eight minutes to download a
user manual for the contract management system. In Swaziland, people
would log in to use the performance evaluation system, then complete
other assignments while the page loaded." 
EGPAF had more than 1,000 employees trying to work this way. The time
spent waiting for the computer took time away from the real work they
could have been doing to combat HIV. In addition, the number of
people in need of services was growing each year -- from
approximately 4.5 million in 2008 to 6.2 million in 2012 -- putting
even more pressure on the non-profit to run more efficiently. 
The slow connections also made it difficult to collect data from the
field, which is critical to the Foundation's funding. "Donations are
really the lifeblood for us to receive funding," added Reilley. "We
report quarterly to our donors, so we need to upload field data
frequently to compile data and understand where we are being
effective and where we need more resources."  
Similar to other non-profits with limited IT budgets and staff
resources, EGPAF needed an affordable solution and remote management
capabilities. Equipping the sites with more bandwidth was one
approach considered for addressing the slow Internet performance, but
it would have been very expensive and still would not guarantee a
consistent user experience. Instead, working with VistaOne
Corporation, Reilley identified WAN optimization technology as a more
cost-effective approach. Reilley evaluated a number of solutions
before ultimately deciding to deploy Steelhead appliances for its
ease-of-installation, management and its broad number of
During its proof of concept, EGPAF tested the Riverbed WAN
optimization solution in its Rwanda office where it had taken eight
minutes to download a user manual. After the Steelhead appliance
deployment, the download took only 20 seconds, 24 times faster than
"The Steelhead appliances had a huge impact since day one," added
Reilley. "We can actually use our web-based systems now. For example,
our performance evaluation system, which used to take up precious
time as staff waited for pages to load, now loads pages in five to
eight seconds. We've also noticed the process of gathering the data
needed for quarterly reports has been similarly transformed. The
Riverbed WAN optimization solution has made this information
available so much faster, and it's also more accurate, which helps us
reassure our donors that we're doing the work we're supposed to do.
It builds trust and it has also resulted in an increase in
With Riverbed, the Foundation spends less time and money on
administrative tasks and more on its life-saving work. For example,
the Foundation's contract management system was previously so
cumbersome to use over the Internet that employees in Africa gave up
on entering their own data and emailed it to the United States,
requiring someone else to enter it in. Since the Steelhead appliance
deployment, workers in Africa now upload their documents themselves,
reducing the number of people needed in the United States for data
entry and document uploading.  
"The fact that we don't have to hire additional admins or temps to do
data entry work means that we can hire more technicians or
epidemiologists or experts in data analysis," said Reilley. "The
enhanced efficiency in the IT department lets us focus our limited
resources on bigger value results."  
In addition to allowing people to work more efficiently on activities
that really matter, the Steelhead appliances are saving EGPAF money
that was formerly spent on hosting sites. For example, the Foundation
had set up a site in London to host its intranet because it was a
shorter hop from Africa. Once the Steelhead appliances were in place,
it became possible to host the intranet in the consolidated data
center in Washington, D.C., saving the $1,400 per month cost of the
London site. Similarly, the Foundation is saving several thousand
dollars per month through the elimination of another hosting site in
As a result of the Steelhead appliance deployment, EGPAF has improved
communications with donors, greater IT efficiency, and more
productive workers in the field to continue the success of the
Foundation in Africa and other parts of the world.  
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About Riverbed
 Riverbed delivers application performance for the
globally connected enterprise. With Riverbed, enterprises can
successfully and intelligently implement strategic initiatives such
as virtualization, consolidation, cloud computing, and disaster
recovery without fear of compromising performance. By giving
enterprises the platform they need to understand, optimize and
consolidate their IT, Riverbed helps enterprises to build a fast,
fluid and dynamic IT architecture that aligns with the business needs
of the organization. Additional information about Riverbed (NASDAQ:
RVBD) is available at www.riverbed.com. 
Riverbed and any Riverbed product or service name or logo used herein
are trademarks of Riverbed Technology, Inc. All other trademarks used
herein belong to their respective owners. 
Jin Woo 
Riverbed Technology 
Renee Lyall
Riverbed Technology
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