Update on review programme 11 September 2013 Further to the Serco Group plc (Serco) announcement, on 28 August, relating to our Prisoner Escort and Custody Services contract the company today provides an update on the review programme. This programme is now underway, identifying any changes necessary to our practices, processes and procedures. We will also ensure appropriate transparency between Serco and the customer, supported by a programme of training. Our Board has established a specific Committee of the Board to oversee this programme and to resolve any issues emerging from the ongoing reviews and audits, which are due to be completed by the end of November. Lord Gold has now been appointed as an independent third-party member of this Committee. Serco will provide a further update in due course. Chris Hyman, Group Chief Executive, said: "Serco is a business led by its values and built on the strength of its reputation for integrity, and the overwhelming majority of our people work hard every day to deliver important public services effectively. We will not tolerate poor practice and behaviour and wherever it is found we will put it right. I am delighted that someone of Lord Gold's stature and reputation has agreed to provide independent insight to this important programme. This is an opportunity to show who we are and what we stand for. We will embed quickly and effectively any changes needed into the way we do business and I expect Serco to emerge stronger as a result." Ends Note to Editors Lord (David) Gold is a highly experienced and internationally respected lawyer and a life peer of the House of Lords. Previously Senior Partner at the law firm Herbert Smith LLP, in March 2011 he set up David Gold & Associates. David has worked with many leading international companies including Rolls Royce plc, BAE Systems plc and Britannia Building Society. For further information please contact Serco: Stuart Ford, Head of Investor Relations T +44 (0) 1256 386 227 Marcus De Ville, Head of Media Relations T +44 (0) 1256 386 226 About Serco Serco is an international service company, which combines commercial know-how with a deep public service ethos. Around the world, we improve essential services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public. Serco supports governments, agencies and companies who seek a trusted partner with a solid track record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aviation, BPO, defence, education, environmental services, facilities management, health, home affairs, information and communications technology, knowledge services, local government, science and nuclear, transport, welfare to work and the commercial sectors. More information can be found at www.serco.com END -0- Sep/11/2013 08:00 GMT
SERCO GROUP PLC: Update on review programme
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