Update on review programme
11 September 2013
Further to the Serco Group plc (Serco) announcement, on 28 August, relating to
our Prisoner Escort and Custody Services contract the company today provides an
update on the review programme.
This programme is now underway, identifying any changes necessary to our
practices, processes and procedures. We will also ensure appropriate
transparency between Serco and the customer, supported by a programme of
training. Our Board has established a specific Committee of the Board to
oversee this programme and to resolve any issues emerging from the ongoing
reviews and audits, which are due to be completed by the end of November. Lord
Gold has now been appointed as an independent third-party member of this
Committee. Serco will provide a further update in due course.
Chris Hyman, Group Chief Executive, said:
"Serco is a business led by its values and built on the strength of its
reputation for integrity, and the overwhelming majority of our people work hard
every day to deliver important public services effectively. We will not
tolerate poor practice and behaviour and wherever it is found we will put it
right. I am delighted that someone of Lord Gold's stature and reputation has
agreed to provide independent insight to this important programme. This is an
opportunity to show who we are and what we stand for. We will embed quickly and
effectively any changes needed into the way we do business and I expect Serco
to emerge stronger as a result."
Note to Editors
Lord (David) Gold is a highly experienced and internationally respected lawyer
and a life peer of the House of Lords. Previously Senior Partner at the law
firm Herbert Smith LLP, in March 2011 he set up David Gold & Associates. David
has worked with many leading international companies including Rolls Royce plc,
BAE Systems plc and Britannia Building Society.
For further information please contact Serco:
Stuart Ford, Head of Investor Relations T +44 (0) 1256 386 227
Marcus De Ville, Head of Media Relations T +44 (0) 1256 386 226
Serco is an international service company, which combines commercial know-how
with a deep public service ethos.
Around the world, we improve essential services by managing people, processes,
technology and assets more effectively. We advise policy makers, design
innovative solutions, integrate systems and - most of all - deliver to the
Serco supports governments, agencies and companies who seek a trusted partner
with a solid track record of providing assured service excellence. Our people
offer operational, management and consulting expertise in the aviation, BPO,
defence, education, environmental services, facilities management, health, home
affairs, information and communications technology, knowledge services, local
government, science and nuclear, transport, welfare to work and the commercial
More information can be found at www.serco.com
-0- Sep/11/2013 08:00 GMT
Press spacebar to pause and continue. Press esc to stop.