Strategic British Airways and arvato partnership takes off

  Strategic British Airways and arvato partnership takes off

Business Wire

LONDON -- September 10, 2013

Global business support services partner arvato and British Airways have
agreed a new five-year strategic partnership.

Under the agreement, arvato will support British Airways by delivering some
telephone customer service functions for its global contact centre operation.

Following a competitive tender process, arvato was chosen for its global
service capability and the flexibility of its proposed solutions.

“British Airways is our newest global partner, and this agreement demonstrates
the model of support that we can provide to leading international brands which
require a range of integrated customer support services,” said Matthias
Mierisch, CEO & Chairman of arvato UK & Ireland.

Sara Dunham, British Airways’ head of retail and direct channels, said: “We
are happy to welcome arvato on board and will work closely with them to ensure
delivery of the high level of customer service that our customers expect.”

For more information, please go to


About arvato UK & Ireland

arvato is a trusted global business outsourcing partner to the private and
public sectors in the UK. With more than 50 years of experience in
outsourcing, arvato combines expertise in business process outsourcing (BPO),
finance services, contact centres, loyalty and customer retention, supply
chain solutions, and public sector and citizen services to deliver innovative,
individual solutions. arvato has long-term partnerships with some of the most
respected companies in the UK and globally, as well as innovative public
sector clients. It is a subsidiary of arvato AG, a leading global BPO provider
with over 63,000 people employed across almost 40 countries worldwide. arvato
has annual revenues of €4.4bn contributing over a quarter of the Bertelsmann
group annual revenues of over €16.1bn. For more information, visit

About British Airways

British Airways, part of International Airlines Group, is one of the world's
leading global premium airlines and the largest international carrier in the
UK. The carrier has its home base at London Heathrow, the world's busiest
international airport and flies to more than 70 different countries. In 2012
the airline carried more than 37 million customers. The airline currently has
a fleet of more than 270 aircraft.


For further information or relevant photography, please contact:
Ricky Ambury
Senior Account Director
Tel: +44 (0) 7540 047833
British Airways press office
Tel: +44 (0)20 8738 5100
Press spacebar to pause and continue. Press esc to stop.