Absolute Software Delivers to Market Unique Endpoint Control and Management
Capabilities with Launch of Absolute Service 8.0
VANCOUVER, Sept. 10, 2013
Absolute Service Achieves PinkVERIFY Certification in 10 ITIL 2011 Processes
VANCOUVER, Sept. 10, 2013 /PRNewswire/ - Absolute® Software Corporation (TSX:
ABT), the industry standard for persistent endpoint security and management
solutions for computers, laptops, tablets and smartphones, today announced the
release of Absolute Service 8.0, an ITIL 2011 Certified IT Service Management
(ITSM) solution, that also provides IT with remote control and interactive
capabilities with corporate endpoints.
Absolute Service continues to maintain the highest industry standards,
achieving PinkVERIFY ITIL 2011 Certification from Pink Elephant for 10
processes. The PinkVERIFY assessment is recognized as the ITSM industry's
original program for certification of software that supports the definitions
and workflow requirements defined by ITIL. Absolute Service 8.0 has been
certified for request fulfillment, incident, problem, change, release and
deployment, service level, knowledge, service catalog, service portfolio and
service asset and configuration management.
With the release of Absolute Service 8.0, customers can license Absolute
Manage® to perform remote control and endpoint management functions within the
Absolute Service console including device lock, reset and device messaging.
This is the first stage of a larger initiative to provide IT with the ability
to interact with each device within the ITSM console (versus logging into a
separate product) for immediate remediation.
Enhancements were made to all ITIL processes including support for native data
types within the Configuration Management Database (CMDB) and built-in
scripting language for on the fly data manipulation and federation when
communicating with third-party systems. The Absolute Service user interface
has been upgraded with several key features including drag and drop uploading,
collapsible request editor, visual workflow designer, and a new alerting
system. Customers will also have ability to log in using Facebook and other
social networks, improving how employees can interact with IT.
"We are excited to deliver Absolute Service 8.0 to our valued customers," said
Dr. Darren Williams, Vice President and General Manager of Service Management
at Absolute Software. "The new features allow them to interact with the
technology using an intuitive user console. More importantly, our customers
can perform both traditional asset management functions such as desktop remote
control and endpoint security tasks such as device lock, reset and messaging
within the Absolute Service console. This will support a more immediate
response resulting in enhanced customer satisfaction and IT resource
"Absolute Service offers the advantages of a blank canvas out of the box
combined with an understanding of IT workflow and the necessary reporting
built in. Working from any browser and no client install required, we can
update tickets from anywhere," said Andrew Mercantini, Senior Manager,
Information Technologies at Ravago Americas. "Compared to our previous system,
Absolute Service offers better everything: ticketing, change management,
problem management, knowledge base, issue resolution, and the ability to have
Absolute Service 8.0 is available today. For more information:
About Absolute Software
Absolute Software Corporation (TSX: ABT) is the industry standard in
persistent endpoint security and management for computers, laptops, tablets
and smartphones. The Company, a leader in device security and management
tracking for 20 years, has over 30,000 commercial customers worldwide.
Absolute's solutions - Computrace®, Absolute Manage, Absolute Service,
Absolute Secure Drive, and Computrace LoJack for Laptops - provide
organizations with actionable intelligence to prove compliance, securely
manage BYOD, and deliver comprehensive visibility and control over all of
their devices and data. Absolute is positioned on two Gartner, Inc. Magic
Quadrants - the Magic Quadrant for Client Management Tools and the Magic
Quadrant for Mobile Device Management Software. Absolute is one of only four
vendors to be recognized on both Magic Quadrants based on providing customers
with the ability to secure and manage many different types of devices using a
single solution. Absolute persistence technology is embedded in the firmware
of computers, netbooks, tablets and smartphones by global leaders, including
Acer, ASUS, Dell, Fujitsu, HP, Lenovo, Motion, Panasonic, Samsung, and
Toshiba, and the Company has reselling partnerships with these OEMs and
others, including Apple. For more information about Absolute Software, visit
This press release contains forward-looking statements that involve risks and
uncertainties. These forward-looking statements relate to, among other things,
the expected performance, functionality and availability of our services and
products, and other expectations, intentions and plans contained in this press
release that are not historical fact. When used in this press release, the
words "plan," "expect," "believe," and similar expressions generally identify
forward-looking statements. These statements reflect our current expectations.
They are subject to a number of risks and uncertainties, including, but not
limited to, changes in technology and general market conditions. In light of
the many risks and uncertainties you should understand that we cannot assure
you that the forward-looking statements contained in this press release will
be realized. Furthermore, the forward-looking statements contained in this
press release are made as at the date hereof and the Company does not
undertake any obligation to update publicly or to revise any of the included
forward-looking statements, whether as a result of new information, future
events or otherwise, except as may be required by applicable securities laws.
©2013 Absolute Software Corporation. All rights reserved. Computrace and
Absolute are registered trademarks of Absolute Software Corporation. LoJack is
a registered trademark of LoJack Corporation, used under license by Absolute
Software Corporation. LoJack Corporation is not responsible for any content
herein. U.S. patents No. 5,715,174, No. 5,764,892, No. 5,802,280, No.
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Canadian patents No. 2,211,735, No. 2,284,806, No. 2,205,370 and No.
2,771,208. U.K. patents No. EP0793823, No. GB2298302, and No. GB2338101.
German patent No. 69512534. Australian patent No. 699045. Japanese patent No.
4067035. Mexican patent No. 297,406. Russian patent No. 2,460,220. The Toronto
Stock Exchange has neither approved nor disapproved of the information
contained in this news release.
SOURCE Absolute Software Corporation
Allison Keller, HORN Group
allison.Keller@horngroup.com or 415.905.4006
Marina Guy, Absolute Software
firstname.lastname@example.org or 604.730-9851 ext 107
Dave Mason, CFA, TMX|Equicom
email@example.com or 416.815.0700 x237
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