NICE Wins 2013 Speech Technology Excellence Award and TMC Labs Innovation
Award Presented by TMC's CUSTOMER Magazine
NICE's analytics solutions enable enterprises to gain insight into
cross-channel customer interactions
RA'ANANA, Israel, Sept. 9, 2013
RA'ANANA, Israel, Sept. 9, 2013 /PRNewswire/ --NICE Systems (NASDAQ:
NICE)today announced that it is a winner of two TMC awards presented by
CUSTOMER magazine, recognizing the company's technology innovation and
excellence. NICE received the 2013 Speech Technology Excellence Award for
itsInteraction Analytics solution and the 2013 TMC Labs Innovation Award for
its NICE Customer Engagement Analytics platform.
Speech Technology Excellence
NICE Interaction Analytics is a cross-channel solution that delivers
actionable insights into customer interactions. The solution uses powerful
patented algorithms toanalyze speech,call flow,email, social channels,
online chat conversations, customer surveys and agentdesktop activity.
Interactions are automatically categorized into topics and root-cause analysis
is generated, enabling organizations to prioritize and act upon the issues
impacting their operations. This allows companies to improve customer
experience, streamline contact center operations, grow revenues, and better
comply with regulations.
The NICE Interaction Analytics solution delivers measurable impact, such as a
15 percent increase in revenue per representative per day by the largest
domain registration and Web hosting provider in the world.
NICE Customer Engagement Analytics is a Big Data platform that applies a
powerful combination of technologies to map and improve the customer journey.
The platform uses Interaction Analytics, Contact Reasoning, Repeat Contact
Sequencing, and Predictive Analytics to create a complete view of the customer
journey across channels and touch points. These technologies drive solutions
that positively impact business objectives such as call volume reduction,
sales effectiveness, voice of the customer, and compliance.
"Receiving these awards reaffirms the value of our Big Data analytics
technologies to help improve customer experience," said Yochai Rozenblat,
President of the NICE Enterprise Group. "Customers' interactions with their
service providers are part of an increasingly complex journey. NICE helps
companies get closer to their customers to provide exceptional customer
experience by mapping and shaping the customer journey with actionable insight
into customer interactions across multiple channels."
"NICE solutions that help improve customer experience are truly innovative and
represent a significant advancement in customer-related technologies," said
Rich Tehrani, CEO, TMC. "We're pleased this year to recognize NICE's
outstanding achievements with two TMC awards."
The TMC Speech Technology Excellence Award honor vendors that have proven to
be true partners to their customers and clients. It recognizes products or
services which have helped extend and expand the customer relationship. The
award is based on hard data, facts and numbers demonstrating the improvements
that the winner's product has made in a client's business. Awards highlights
are published in the July/August 2013 issue ofTMC's CUSTOMER magazine.
The TMC Labs Innovation Award honors vendors that made significant
contributions in 2013 toward improving communications technology through
innovation. The full list of 2013 TMC Labs Innovation Award winnersare
published in the September 2013 issue of CUSTOMER magazine.
About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software
solutions that enable organizations to take the next best action in order to
improve customer experience and business results, ensure compliance, fight
financial crime, and safeguard people and assets. NICE's solutions empower
organizations to capture, analyze, and apply, in real time, insights from both
structured and unstructured Big Data. This data comes from multiple sources,
including phone calls, mobile apps, emails, chat, social media, video, and
transactions. NICE solutions are used by over 25,000 organizations in more
than 150 countries, including over 80 of the Fortune 100 companies.
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This press release contains forward-looking statements as that term is defined
in the Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Messer Rozenblat, are based on the
current expectations of the management of NICE-Systems Ltd. (the Company)
only, and are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the global
economic environment on the Company's customer base (particularly financial
services firms) and the resulting uncertainties; changes in technology and
market requirements; decline in demand for the Company's products; inability
to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; pressure on
pricing resulting from competition; and inability to maintain certain
marketing and distribution arrangements. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and Exchange
Commission, including the Company's Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made as of the
date of this press release, and the Company undertakes no obligation to update
or revise them, except as required by law.
SOURCE NICE Systems
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