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Lumos Networks Deploys BroadSoft Call Center Xpress

Lumos Networks Deploys BroadSoft Call Center Xpress 
Virtual Call Center Infrastructure Delivers Enhanced Capabilities and
Scalability 
GAITHERSBURG, MD -- (Marketwired) -- 09/05/13 --  BroadSoft, Inc.
(NASDAQ: BSFT) today announced that Lumos Networks (NASDAQ: LMOS), a
leading provider of fiber-based bandwidth infrastructure & IP
services in the mid-Atlantic region, has deployed BroadSoft Call
Center Xpress -- a feature-rich, end-to-end and fully scalable hosted
call center solution that enables services providers to enhance their
offers to include features and functionality typically reserved for
large call centers.  
BroadSoft Call Center Xpress seamlessly integrates call center
capabilities from three market-leading providers: BroadSoft, which
delivers Unified Communications (UC) services, Automatic Call
Distribution (ACD) and call routing, supervisor and agent client
interfaces and reporting through its BroadWorks(R) platform;
Inference Solutions, which provides advanced Interactive Voice
Response (IVR) services; and CTI Group, which offers robust call
recording and quality management functionality.  
"By replacing our on-premise ACD platform with a solution that
leverages the BroadWorks platform and integrated call center
capabilities from Inference Solutions and CTI Group, Lumos Networks
gains access to advanced features and functionality typically
reserved for large enterprise call centers -- such as voice-enabled
IVR services, speech analytics, and Unified Communications services,"
said Lumos Networks Vice President of Product Management &
Engineering Craig Drinkhall. "Call Center Xpress allows us to retain
any desired advanced routing capabilities while transitioning to a
virtual call center infrastructure that can scale to meet future
needs. We are also very excited to offer hosted Call Center Xpress to
our customers, which is delivered over the Lumos network for premium
connectivity to the cloud since the network is key to a successful
hosted service."  
BroadSoft's Call Center Xpress solution is designed to enable a
service provider's hosted call center offering to enterprise
customers, but the solution can also be utilized by service providers
for their own call center environments. Lumos will use Call Center
Xpress' scalable solutio
n in its call center environment of more than
100 agents that handle tens of thousands of business and residential
customer service, billing and technical support calls per month
related to Lumos' fixed-line services, including Fiber-to-the-Home
(FTTH) and enterprise IP services. 
Lumos Networks and service providers gain several key benefits with
Call Center Xpress, including:  


 
--  Price disruption -- service providers can deliver a virtual call
    center solution to enterprise customers at a dramatically lower Total
    Cost of Ownership (TCO) when compared to on-premise solutions
--  Carrier friendly -- operationally efficient, multi-tenant platforms;
    can be white labeled with the service provider's branding; higher
    margins than reselling Customer Premise Equipment (CPE)
--  Scalable -- supports enterprises with any ACD or call center
    environment from small workgroups to high-volume call centers with
    thousands of agents
--  On-demand -- provides a cost-effective service for call centers that
    need to handle seasonal spikes in staffing
--  Open -- standards-based interfaces and the open BroadWorks Xtended API
    enables integration with additional third party applications

  
"Service providers -- particularly those in the mid-market category --
increasingly recognize that a hosted architecture delivers advanced
features, functionality and a customer experience call center
environments demand," said Paul Adams, Director Call Center
Solutions, BroadSoft. "For this reason, BroadSoft has seen strong and
growing interest in our hosted call center solution since launching
Call Center Xpress, and we are excited to have the opportunity to
support Lumos Networks' call center needs."  
For additional information on BroadSoft Call Center Xpress, visit
http://broadsoft.com/pdf/call-center-express-overview.pdf.  
About BroadSoft
 BroadSoft is the leading provider of software and
services that enable mobile, fixed-line and cable service providers
to offer Unified Communications over their Internet Protocol, or IP
network. The Company's core communications platform enables the
delivery of a range of enterprise and consumer calling, messaging and
collaboration communication services, including private branch
exchanges, video calling, text messaging and converged mobile and
fixed-line services. 
About Lumos Networks
 Lumos Networks is a fiber-based service
provider in the Mid-Atlantic region serving carrier, business and
residential customers over a dense fiber network offering data, voice
and IP services. With headquarters in Waynesboro, VA, Lumos Networks
serves Virginia, West Virginia and portions of Pennsylvania,
Kentucky, Ohio and Maryland over a 5,800 route-mile fiber network.
Detailed information about Lumos Networks is available at
www.lumosnetworks.com. 
Forward-Looking Statements (BroadSoft) 
This press release may contain forward-looking statements within the
meaning of the Private Securities Litigation Reform Act of 1995.
These forward-looking statements may be identified by their use of
terms and phrases such as "can," "enable," "will" and other similar
terms and phrases, and such forward-looking statements include, but
are not limited to, the statements regarding the capabilities and
benefits of BroadSoft's Call Center XPress solution for service
providers and enterprises. The outcome of the events described in
these forward-looking statements is subject to known and unknown
risks, uncertainties and other factors that could cause actual
results to differ materially from the results anticipated by these
forward-looking statements, including, but not limited to whether the
Call Center XPress solution will be utilized and/or successfully
deployed by BroadSoft's customers, and the resulting financial and
other benefits to BroadSoft, as well as those factors contained in
the "Risk Factors" sections of the Company's Annual Report on Form
10-K for the year ended December 31, 2012 filed with the Securities
and Exchange Commission, or SEC, on February 27, 2013, and in the
Company's other filings with the SEC. All information in this release
is as of September 5, 2013. Except as required by law, BroadSoft
undertakes no obligation to update publicly any forward-looking
statement made herein for any reason to conform the statement to
actual results or changes in its expectations. 
Media Contacts: 
Rich Teplitsky
BroadSoft Public Relations
+1-240-404-7273
rteplitsky@broadsoft.com 
Brian Lustig
Bluetext PR for BroadSoft
+1-301-775-6203
brianATbluetext.com  
Becky Stanway
Hotwire PR London, for BroadSoft
+44 (0) 20 7608 4657
becky.stanway@hotwirepr.com