Jacada and Cognizant Partner to Deliver Optimized Customer Service Solutions

  Jacada and Cognizant Partner to Deliver Optimized Customer Service Solutions

Partnership provides availability of Jacada products to complement Cognizant’s
service offerings

Business Wire

ATLANTA -- September 5, 2013

Jacada, Inc., a leading global provider of customer service technology
designed to simplify the interaction between businesses and their customers,
today announced a global strategic partnership agreement with Cognizant
Technology Solutions, a global leader in enterprise consulting solutions and
outsourcing services. Under the partnership, Cognizant will incorporate
Jacada's Customer Service Technology solutions into their global delivery
network to provide complete solutions to simplify customer interaction.

Cognizant is dedicated to helping clients grow through combined business-IT
knowledge, thoughtful innovation and global scale. Together, Jacada and
Cognizant offer a comprehensive set of customized contact center solutions
designed to enhance the customer experience across multiple channels, as well
as directly impact operating costs and improvement of business processes.

“Customer Care is going through significant transformation with the evolution
of Social, Mobile, Analytics and Cloud technologies and our customers are
looking for solutions that can revolutionize Consumer Experience. The
partnership with Jacada, a company that specializes in transforming customer
experience in Contact Centers and Customer Care with path breaking solutions
such as Visual IVR, will fit into Cognizant’s Customer Solutions strategy of
advising and delivering Next Generation Customer Experience solutions to our
Customers,” says Hari Raja, head of Cognizant’s CRM Practice in the Americas.

“The partnership with Cognizant, a company that is considered one of the
premier business and IT services firms in the customer service domain, is part
of Jacada strategy to enhance our go to market strategy with key dominate
players. This partnership gives them the ability to differentiate their
solutions using our comprehensive product suite around call center and self
service with our new visual IVR solution,” says Guy Yair, Jacada Co-Chief
Executive Officer. “We look forward to growing our global reach with Cognizant
as we continue to compliment their offerings with innovative and cost
effective customer service technology solutions.”

About Jacada

Jacada solutions improve an organization’s customer experiences and reduce
their operational costs. Jacada enables them to deliver advanced customer and
agent interactions by implementing cutting‐edge mobile customer service and
visual IVR solutions, simplified agent desktops, and process optimization
products. Customers can benefit from an improved customer service experience
at every touch point with the organization, whether at the call center, on the
mobile, or at the retail store. Jacada projects often deploy in less than six
months, and customers often realize a complete return on investment within 12
months of deployment. Founded in 1990, Jacada operates globally with offices
in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More
information is available at www.Jacada.com.

About Cognizant

Cognizant (NASDAQ: CTSH) is a leading provider of information technology,
consulting, and business process outsourcing services, dedicated to helping
the world's leading companies build stronger businesses. Headquartered in
Teaneck, New Jersey (U.S.), Cognizant combines a passion for client
satisfaction, technology innovation, deep industry and business process
expertise, and a global, collaborative workforce that embodies the future of
work. With over 50 delivery centers worldwide and approximately 162,700
employees as of March 31, 2013, Cognizant is a member of the NASDAQ-100, the
S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the
top performing and fastest growing companies in the world. Visit us online at
www.cognizant.com or follow us on Twitter: Cognizant.

Contact:

Jacada
A. Lee Judge, 770-776-2326
Marketing Programs Manager
ljudge@jacada.com
 
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