The Convenient, Faster and Easier Marriott Mobile Check-in Just Got a Whole Lot Bigger

 The Convenient, Faster and Easier Marriott Mobile Check-in Just Got a Whole
                                  Lot Bigger

Service Now Throughout U.S. and Canada with Global Expansion Next

PR Newswire

BETHESDA, Md., Sept. 3, 2013

BETHESDA, Md., Sept. 3, 2013 /PRNewswire/ -- Marriott Hotels, the flagship
brand of Marriott International (NYSE: MAR), continues to make travel more
brilliant by offering mobile check-in on its wildly popular Marriott Mobile
app at 329 properties in the continental U.S. and Canada*. This represents the
broadest mobile service of its kind in the North American hospitality


Today's always-connected Marriott Rewards members, who have downloaded the
Marriott Mobile app, can check-in using their smartphones as early as 4 pm the
day before their arrival and receive an automatic notification when their room
is ready. When they arrive, Marriott Rewards guests simply go to the expedited
mobile check-in desk where their key card will be ready and waiting for them.

Marriott Hotels began testing mobile check-in at 31 properties just three
months ago. Adoption has been rapid as one-quarter of Marriott Rewards guests
with reservations at those hotels used the Marriott Mobile app to check-in.

The app makes it easier than ever to simply tap to join Marriott Rewards, as
well as gain immediate access to mobile check-in at Marriott Hotels,
room-ready alerts, and other services available only to Marriott Rewards
members exclusively on the app. Mobile check-in is part of the free Marriott
Mobile app available in the Apple iTunes Store and Google Play.Learn more
about mobile check-in and download the app

Mobile is Marriott's fastest growing consumer channel. Mobile accounts for 10
million visits per month, and the Marriott Mobile app has been downloaded 2.3
million times. Last year, mobile devices (smartphones and tablets) accounted
for over $700 million in revenue.Marriott mobile revenue has grown more than
80 percent during the past year.

What's Next?

In its drive to co-create the future of travel with its customers, Marriott
Hotels solicited feedback from users of the app about what is most important
to them. Based on this feedback, Marriott plans to add mobile checkout in
November, including the option to have folios emailed.

In a nod to its increasingly mobile and global guests, Marriott Hotels will
begin testing mobile check-in in 15 other countries, including the United
Kingdom, China, United Arab Emirates, Mexico and India beginning in late

The brand's innovation loop never ends as Marriott Hotels has launched four
mobile "incubator" hotels to test future mobile enhancements. Guests at those
hotels can make service requests using their smartphones. Among the most
popular guest requests so far: additional towels, wake-up calls and

"We recognize our guests – especially Millennials – do not separate work and
play, and travel enhances them both," said Paul Cahill, senior vice president
of brand management for Marriott Hotels. "They are more mobile and global than
ever before, and technology – especially their mobile devices – keeps them
connected to their world. We will continue to engage our guests to join with
us on our journey to transform Marriott for next generation travelers."

Marriott recently launched a new website – –
revealing innovations under development, as well as a co-creation platform to
solicit future-forward ideas from influencers, experts and traveling consumer
enthusiasts. Visitors to the website are invited to share their groundbreaking
ideas to improve the modern travel experience across design, culinary,
wellness and technology.

Mobile check-in is just one of many innovations Marriott has launched in its
transformational journey. By the end of next year, the brand expects to have
its industry-leading Greatroom lobby concept fully deployed, offering a
seamless experience merging modern, stylish design and comfort, with greater
access to food and beverage, and technology whether for groups or individuals
at work or play. In The Underground – the company's subterranean innovation
lab – Marriott Hotels is working on the next generation guest room based on
extensive research and collaboration with next generation travelers. Because
the way people work is changing, Marriott Hotels is also re-imagining
meetings. Workspace on Demand makes booking a lobby workspace or meeting room
as easy as booking a guest room using a digital device. The first of its kind
app – Red Coat Direct – enables meeting organizers to adjust and edit their
meeting requests and preferences with a touch of a button and without ever
leaving the meeting room. Workspring at Marriott at the Redmond Marriott Town
Center is the industry's first purpose-built suite of integrated spaces and
common areas designed for small meetings, taking a holistic approach it brings
together seamlessly integrated service, technology and contemporary design.

*The mobile check-in is available throughout Canada except in the Provence of

About Marriott Hotels

With 500 hotels and resorts in nearly 60 countries around the world, Marriott
Hotels is evolving travel through every aspect of the guest's stay, enabling
the next generation to Travel Brilliantly. Boldly transforming itself for
mobile and global travelers who blend work and play, Marriott leads the
industry with innovations, including the Greatroom, Future of Meetings and
Mobile Guest Services that elevates style & design and technology. All
Marriott hotels participate in the award winning Marriott Rewards frequent
travel program that allows members to earn hotel points or airline miles for
every dollar spent during each stay. For more information, visit

To join the ongoing Marriott Hotels conversation, like us on Facebook
( and follow us on Twitter (,

About & Mobile
The Marriott Mobile app has been downloaded over 2 million times, and receives over 4.5 million visitors a month from smartphone. Last
year Internet Retailer ranked Marriott Mobile the 3^rd largest mCommerce site,
behind Amazon and Apple.

Visit Marriott International, Inc. (NYSE: MAR) for company information. For
more information or reservations, please visit our web site at, and for the latest company news, visit

SOURCE Marriott Hotels & Resorts

Contact: John Wolf, Marriott International, (301) 380-5718 office, (202)
437-6975 mobile,, Jenna Newmark, Grey Public Relations,
(212) 546-1716 office, (646) 369-3377 mobile,
Press spacebar to pause and continue. Press esc to stop.