Teleperformance among the “Best Companies to Work For”

  Teleperformance among the “Best Companies to Work For”

The Great Place to Work®Institute survey, in partnership with Época magazine,
highlights the company as a benchmark in working environment and best
practices in people management in Brazil

Business Wire

PARIS -- September 3, 2013

Regulatory News:

Teleperformance (Paris:RCF), the global leader in outsourced multichannel
customer experience management, has again been selected as one of the “Best
Companies to Work For” in Brazil. The award was bestowed by the Great Place to
Work® Institute (GPTW), in partnership with Época magazine, one of the leading
publications for businesses in the Brazilian market.

Sergio Souza, President Teleperformance Brazil commented: “We are proud of
this recognition and sincerely thank all of our great people for their
efforts. This result reinforces the special position of Teleperformance as it
relates to our focus on people strategy. We continuously invest in
professional development, respect and quality of life for all of our people
not just in Brazil, but everywhere in the world.”

Teleperformance stood out in the study for its culture which values each
employee and for overall working conditions featuring comfortable,
state-of-the-art facilities. Teleperformance has also developed comprehensive
programs for training, benefits, recognition and awards. “Based on our
approach, we are able to select and retain the best professionals in our
field. Besides increasing the productivity of our operations, we are able to
raise the quality of our service even higher and this ensures the satisfaction
of our clients’ customers,” Sergio Souza added.

Worldwide CEO of Teleperformance Group, Paulo César Salles Vasques, emphasizes
that the people driven strategy has been a clear differentiator from a client
perspective: “Sergio and his entire team embody the spirit of our people focus
and I congratulate our entire Brazil family for this accomplishment. Clients
recognize the relentless drive we have in pursuing excellence through our
people approach is a unique brand attribute of Teleperformance. Our clients
are extremely sophisticated and performance driven - they include the largest
and most successful companies in the world. In short, our clients know through
actual results that our people-based culture makes a positive tangible
difference on the bottom line,” he explained.


The Great Place to Work Institute is present in 49 countries. The objective of
the study is to encourage companies to create excellent working environments
and people management practices. The consultancy evaluates business practices
based on a methodology formulated two decades ago, which measures the level of
trust of the employees in relation to the company and the quality of the
relationships between the management and staff.


Teleperformance, the worldwide leader in outsourced multichannel customer
experience management, serves companies around the world with customer care,
technical support, customer acquisition and debt collection programs. In 2012,
it reported consolidated revenue of €2,347 million ($3,028 million, based on
€1 = $1.29). The Group operates more than 100,000 computerized workstations,
with 138,000 employees across more than 270 contact centers in 46 countries.
It manages programs in more than 66 languages and dialects on behalf of major
international companies operating in a wide variety of industries.

Teleperformance shares are traded on the NYSE Euronext Paris market,
Eurolist-Compartment A, and are eligible for the deferred settlement service.
They are included in the following indices: SBF 120, STOXX 600 and France CAC
Mid & Small.

Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP


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