Orica Drives IT Operational Excellence with ServiceNow
Orica Wins itSMF Award for Project of the Year by Transforming Global Service
SAN DIEGO -- September 3, 2013
Orica and ServiceNow® (NYSE: NOW), the enterprise IT cloud company, today
announced that Orica received the ITSM Project of the Year Award from IT
Service Management Forum (itSMF) Australia for its use of ServiceNow
software-as-a-service to drive a large transformational effort to improve IT
performance and globalize operational excellence.
Orica’s workforce comprises 15,000 staff operating in more than 50 countries.
It is the largest provider of commercial explosives and blasting systems to
the mining and infrastructure markets, and is the global leader in the
provision of ground support in mining and tunneling. Orica also boasts a
strong portfolio of manufacturing and distribution assets strategically
located across Australia Pacific, Asia, EMEA, Latin America and North America.
Orica was honored for its innovative use of ServiceNow to standardize global
IT processes and provide a consistent IT service experience for its users
around the world. Key to the transformation was the ability to consolidate
disparate, inconsistent IT processes and tools into a single system of record.
By moving to a global IT system, employee needs were no longer dependent on
regional IT departments that could only provide support within local business
hours. Now, with a new “follow-the-sun” service approach, IT support can be
sourced from anywhere in the world. As a result of its standardized ITIL-based
processes, the project produced enormous improvement in Orica’s ability to
measure and report on IT service delivery against allocated KPIs.
“Throughout this project, we were able to deliver significant organizational
change within Orica by adopting a new global way of working together. Although
the project took a concerted effort from both IT and business leaders within
our global organization, we could not have undertaken this alone,” said Hubert
van Dalen, Global IT Infrastructure and Operations manager, Orica. “Together
with ServiceNow, and service partners Keystone and UXC Consulting, we have
already benefited end-users through our ability to provide an increased level
“Organizations undergoing rapid growth often develop a siloed approach to IT,”
said Jimmy Fitzgerald, vice president of Global Services and APJ Sales,
ServiceNow. “ServiceNow helps enterprise IT transform the delivery of services
by consolidating these disparate processes into a single system of record. We
congratulate Orica for a successful IT service transformation and for winning
the award. Orica’s use of ServiceNow demonstrates how IT can more effectively
align with an organization’s business objectives to truly add value.”
ServiceNow is the enterprise IT cloud company. We focus on transforming
enterprise IT by automating and standardizing business processes and
consolidating IT across the global enterprise. Organizations deploy our
service to create a single system of record for enterprise IT, lower
operational costs and enhance efficiency. Additionally, our customers use our
extensible platform to build custom applications for automating activities
unique to their business requirements. For more information, visit
ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow.
All other brand and product names are trademarks or registered trademarks of
their respective holders.
Liza S. Goldberg, 408-501-8553
Press spacebar to pause and continue. Press esc to stop.