TeleTech’s August e-Newsletter: Preparing for the Fallidays!

  TeleTech’s August e-Newsletter: Preparing for the Fallidays!

      This fall, CExpress, TeleTech’s e-newsletter, examines what steps
 organizations can take to deliver an exceptional customer experience for the
                           upcoming holiday season.

Business Wire

DENVER -- August 28, 2013

TeleTech Holdings, Inc. (NASDAQ: TTEC): Customers have high service
expectations when it comes to holiday shopping. This fall, TeleTech’s
e-newsletter, CExpress, examines what steps organizations should take to
prepare for the upcoming holiday season.

The holiday season seems to start earlier every year and while department
stores may not be playing holiday music yet, companies should be ramping up
for a holiday season that gives their customers the gift of exceptional
customer service.

Exceptional customer service starts behind the scenes, with the process,
technologies, and training needed to ensure that every interaction a customer
has with your brand is positive. That is why this month TeleTech is devoting
CExpress’ content to helping organizations prepare for the upcoming holiday
season. It’s essential to invest in stellar customer service that will retain
repeat customers and wow new customers into becoming regulars. Approximately
80% of online consumers recommend a brand to friends and other contacts after
a great customer experience according to Help Scout. The holiday season is the
time of year when retailers have the most exposure to the public, which means
lots of new potential customers; so a good first impression goes a long way.

CExpress and TeleTech want to help your company make a great impression the
first time, and every time thereafter. In this month’s installment of
CExpress, we provide a cornucopia of guidance:

1.The Gift of Exceptional Customer Service
2.Fortune 100 Retailer Tackles Seasonal Consumer Demand
3.The Mobile Movement: It’s About Convenience, Efficiency, and Accessibility
4.Seven Multichannel Best Practices that Guarantee Success
5.Myth Busters: Align Your Holiday Strategy with Shopper Preferences

The CExpress newsletter is published 12 times a year and is designed to
inspire customer experience excellence. Each issue contains leading
customer-centric thought-leadership and in-depth research articles. Sign up
now to have CExpress newsletter delivered to your inbox.


TeleTech, founded in 1982, is a leading global provider of data-driven,
technology-enabled services that puts customer engagement at the core of
business success. The Company offers an integrated platform that combines
analytics, strategy, process, systems integration, technology and operations
to simplify the delivery of the customer experience for Global 1000 clients
and their customers. This holistic multichannel approach improves customer
satisfaction, increases customer loyalty and drives long-term profitability
and growth. From strategic consulting to operational execution, TeleTech’s
more than 39,000 employees deliver results for clients in the automotive,
communications and media, financial services, government, healthcare,
technology, transportation and retail industries. Through the TeleTech
Community Foundation, the Company leverages its innovative leadership to
ensure that students in underserved communities around the globe have access
to the tools and support they need to maximize their educational outcomes. For
additional information, please visit


TeleTech Holdings, Inc.
Investor Contact
Paul Miller, 303-397-8641
Media Contact
Jeanna Blatt, 303-397-8507
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