Genesys Named Asia-Pacific Contact Center Market Leader By Leading Analyst Firm

  Genesys Named Asia-Pacific Contact Center Market Leader By Leading Analyst

Business Wire

MELBOURNE, Aus. -- August 27, 2013

Genesys, a leading provider of customer engagement and contact center
solutions, today at G-Force APAC announced that it has been named the number
one contact center provider in the Asia-Pacific region, according to a study
by IDC, a leading IT market research and advisory firm, “Asia/Pacific Contact
Center Vendor Shares 2012 Steadfastly Revolutioning.”

According to the study, “Genesys continues to grow and consolidate its
position as the number one contact center in the region. The extraction of
Genesys from Alcatel-Lucent following its mid-October (2011) acquisition by
European private equity firms, Permira Funds and Technology Crossover
Ventures, has created a company with renewed energy and potential.” The report
goes on to cite “most vendors would agree that their future will be defined by
their success in cloud. Genesys and the contact center space are no

Last year, Genesys achieved annual revenues of greater than $610 million and
double-digit growth in 2012 compared to 2011. The record-breaking performance
was driven by strong demand for Genesys’ contact center solutions, analytics
applications, solutions for web, social and mobile customer service, as well
as enterprise-wide solutions that integrate the front office with back office
workers and processes. This year, Genesys has bolstered its cloud capabilities
through the acquisitions of Angel and SoundBite Communications, making it the
industry’s largest cloud-based contact center provider with $135 million in
annual revenue and over 1,200 customers.

“Genesys has been rapidly building the industry’s most comprehensive set of
customer engagement solutions to help our customers provide a differentiated
customer experience,” said Paul Segre, CEO and President, Genesys. “Being
declared a market leader in the APAC region demonstrates that customers
embrace our strategy of both providing total market coverage and offering
solutions that span sales, marketing and service.”

The IDC study highlights the competitive landscape for the Asia/Pacific
(excluding Japan), contact center applications, as well as the new demands of
modern contact centers.

About Genesys

Genesys is a leading provider of customer engagement and contact center
solutions. With more than 3,000 customers in 80 countries, Genesys
orchestrates more than 100 million customer interactions every day across the
contact center and back office, helping companies deliver fast and optimal
levels of customer service with a highly personalized cross-channel customer
experience. Genesys also prioritizes the flow of work to back office personnel
resulting from any customer interaction, internal workflow or business
application, optimizing the performance and satisfaction of customer-facing
employees across the enterprise.

About IDC

International Data Corporation (IDC) is the premier global provider of market
intelligence, advisory services, and events for the information technology,
telecommunications and consumer technology markets. IDC helps IT
professionals, business executives, and the investment community make
fact-based decisions on technology purchases and business strategy. More than
1000 IDC analysts provide global, regional, and local expertise on technology
and industry opportunities and trends in over 110 countries worldwide. More
than 49 years, IDC has provided strategic insights to help our clients achieve
their key business objectives. IDC is a subsidiary of IDG, the world's leading
technology media, research, and events company.


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