Georgia Power reminds customers to be cautious when asked for personal information

    Georgia Power reminds customers to be cautious when asked for personal

Criminals focusing on pre-paid debit cards in addition to credit cards

PR Newswire

ATLANTA, Aug. 26, 2013

ATLANTA, Aug. 26, 2013 /PRNewswire/ --In light of recent reports of "scam
artists" impersonating Georgia Power employees over the phone, the company
wants to remind customers to be cautious and never provide personal
information - such as a credit card or social security number - to an
unverified person.

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Scam artists have been known to call customers, claim that the customer's
account is past due and that their electricity will be disconnected if they do
not provide payment immediately. In most cases, the customer is asked to
purchase a pre-paid debit card and provide the card's account number. Both
residential and commercial customers are being victimized in this scam.
Criminals, operating in Georgia and other parts of the Southeast, frequently
target senior citizens or those speaking English as a second language.

When a Georgia Power customer is past due on their account, the company will
contact them by calling their primary account telephone number with a
prerecorded message requesting that they phone Georgia Power to discuss the
status of their account. Georgia Power does not ask for personal information
like a credit card or social security number over the phone.

Additionally, Georgia Power will never send an employee to a customer's home
to collect payment. If an employee needs to visit a customer's home for a
service-related issue, they will be in uniform and present a badge with a
photo, their name and the company's name and logo. They will also be in a
vehicle marked with the company's logo. Information to help customers easily
identify Georgia Power employees is available at

Customers who have concerns or questions about a phone call or other contact
regarding their Georgia Power account should call the company's 24-hour
customer service line at (888) 660-5890. Customers can also visit to send an email directly to Customer Service or visit a
local Georgia Power business office.

Georgia Power continues to work with law enforcement agencies throughout the
state to identify and prosecute criminals who pose as Georgia Power employees
in order to defraud customers.

About Georgia Power
Georgia Power is the largest subsidiary of Southern Company (NYSE: SO), one of
the nation's largest generators of electricity. Value, Reliability, Customer
Service and Stewardship are the cornerstones of the company's promise to 2.4
million customers in all but four of Georgia's 159 counties. Committed to
delivering clean, safe, reliable and affordable energy at rates below the
national average, Georgia Power maintains a diverse, innovative generation mix
that includes nuclear, 21st century coal and natural gas, as well as
renewables such as solar, hydroelectric and wind. Consistently recognized as
a leader in customer service, Georgia Power was recently ranked highest in
overall business customer satisfaction among large utilities in the South by
J.D. Power and Associates. For more information, visit
and connect with the company on Facebook ( and
Twitter (

SOURCE Georgia Power

Contact: Media Relations, (404) 506-7676 or (800) 282-1696
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