ClickSoftware Added to Gartner Magic Quadrant for Mobile Application
Development Platforms (MADP)
Also noted by Gartner as a Field Service Management Leader, ClickSoftware
Brings a Full Development Studio, Enterprise-Focused Mobility and its
ClickAppStore to Optimize Customer Experience and Mobile Worker Performance
BURLINGTON, Massachusetts, August 23, 2013
BURLINGTON, Massachusetts, August 23, 2013 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of
automated mobile workforce management and optimization solutions for the
service industry, has been included by Gartner in its Magic Quadrant for
Mobile Application Development Platforms (MADP)^[^1^].
Gartner initially assessed over one hundred MADP vendors toward the published
report, in which ClickSoftware is included among the leading 22 vendors, with
the company's appeal of addressing service optimization requirements and being
one of the first field service management vendors to adopt HTML5.
ClickSoftware is the only dedicated field service solution provider to appear
in Gartner's Magic Quadrants for both Mobile Application Development Platforms
and Field Service Management. ClickSoftware has appeared on Gartner's Field
Service Management Magic Quadrant since 2006^[^2^], which has recognized
ClickSoftware as a leader in 2011^[^3^] and 2012^[^4^]. While it offers out of
the box ready to use products, its MADP platform enables it to quickly respond
to market needs for additional business functionality. ClickSoftware has
created and deployed products across the globe that cover the complete service
chain lifecycle, all of which are offered in the cloud or on premise.
"We consider emergence into Gartner's Magic Quadrant for Mobile Application
Development Platforms a significant milestone substantiating mobility as
another growth engine for both ClickSoftware and our customers," according to
ClickSoftware's CEO and Founder, Dr. Moshe BenBassat. "We believe this latest
recognition, combined with our service optimization solutions positions
ClickSoftware to strengthen its leadership in mobile workforce management by
delivering even further improvements in customer care quality and field force
productivity," BenBassat added.
Users of ClickSoftware's enterprise mobility benefit from streamlined
workflows replacing paper-based processes; including back office access to
knowledge and information (asset data, customer data, training videos), group
collaboration, and reporting tools. Customer experience is amplified by aiding
the worker with intelligent personal assistants (affectionately named
ClickButlers) that anticipate user needs, recommend actions, and execute them
on the user's behalf to complete the job efficiently the first time. When
follow-up service is required, a user can immediately book an appointment
directly from the mobile device, and while still in front of the customer.
These device-agnostic applications also work when under "no reception"
conditions to fulfill a critical need of many business organizations.
"Our self-sufficient mobile platform for enterprise mobility serves companies
that require a complete solution from one provider. Simultaneously, for
enterprises which standardize on one unified infrastructure for all of their
mobile apps, including marketing, finance, or other non-service workers; we
have architected our business apps for service workers on top of
infrastructure layers from industry leaders, including IBM, SAP, or
Salesforce.com. In either case, every enterprise can benefit from the
strength of our focus on business applications that meet the demands of
organizations with large scale mobile workforces in mission critical field
environments," continued BenBassat.
Among the company's marquee mobility innovations, recent highlights include:
oThe launch of the enterprise app store, ClickAppStore. The ClickAppStore
makes it easy for organizations to deploy apps with minimal or no code
oEnhancements to Mobility Studio enable download of ready-to-use apps from
the ClickAppStore, and development of HTML5 and native solutions for
service, workers, supervisors, crew leaders, and management.
oLaunch of ClickWorkforce on Salesforce.com's AppExchange, the world's
leading business apps marketplace, deepening its footprint in the SaaS
oCertification of apps by the SAP Integration and Certification Center (SAP
ICC), one of the identified leaders in Gartner's MADP Magic Quadrant.
oIntroduction of ClickButler which drives value for all mobile users to
improve customer care and increase field efficiency by eliminating
excessive swiping and typing, minimizing costly errors, and facilitating
Gartner does not endorse any vendor, product or service depicted in its
research publications, and does not advise technology users to select only
those vendors with the highest ratings. Gartner research publications consist
of the opinions of Gartner's research organization and should not be construed
as statements of fact. Gartner disclaims all warranties, expressed or implied,
with respect to this research, including any warranties of merchantability or
fitness for a particular purpose.
^[^1^] Gartner Magic Quadrant for Mobile Application Development Platforms,
Ian Finley, Van L. Baker, Ken Parmelee, David Mitchell Smith, Ray Valdes,
Gordon Van Huizen, 7 August 2013
 Gartner Magic Quadrant for Field Service Management, Michael Maoz, 3 April
^Gartner Magic Quadrant for Field Service Management, William McNeill,
Michael Maoz, William Clark, 28 September 2011
^[^4^] Gartner Magic Quadrant for Field Service Management, William McNeill,
Michael Maoz, Gordon Van Huizen, 17 October 2012
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile
workforce management and service optimization solutions for the enterprise,
both for mobile and in-house resources. As pioneers of the "Service chain
optimization" concept, our solutions provide organizations with end-to-end
visibility and control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and real-time
management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations
more efficiently, in a scalable, integrated manner. Our solutions have become
the backbone for many leading organizations worldwide by addressing the
fundamental question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb business performance
to service sector organizations of all sizes. The company is headquartered in
the United States and Israel, with offices across Europe, Latin America and
Asia Pacific. For more information, please visit http://www.clicksoftware.com.
Follow us on Twitter.
Safe Harbor Statement
This press release contains express or implied forward-looking statements
within the Private Securities Litigation Reform Act of 1995 and other U.S
Federal securities laws. These forward-looking statements include, but are not
limited to, those statements regarding expected benefits from using
ClickSoftware's solutions. Such "forward-looking statements" involve known and
unknown risks, uncertainties and other factors that may cause actual results
or performance to differ materially from those projected, including those
discussed in the "Risk Factors" section and elsewhere in ClickSoftware's
annual report on Form 20-F for the year ended December 31, 2012 and in
subsequent filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to (and
expressly disclaims any such obligation to) update or alter its
forward-looking statements whether as a result of new information, future
events or otherwise.
SOURCE ClickSoftware Technologies Ltd
Press spacebar to pause and continue. Press esc to stop.