Dave Hart Joins ServiceMax as Vice President of Global Customer Transformation
PLEASANTON, CA -- (Marketwired) -- 08/22/13 -- ServiceMax, the
leading field service management solution for a new era of business,
today welcomes Dave Hart as Vice President of Global Customer
Transformation. Hart brings decades of field service management and
transformation expertise to ServiceMax, most recently having led
Pitney Bowes' entire European service business unit.
As ServiceMax's first VP of Global Customer Transformation, Hart will
strategize with prospects and existing customers to understand and
unlock the true value of their field service organizations with
ServiceMax's innovative software. He will also advise and collaborate
closely with ServiceMax's product, sales and customer teams, bringing
a veteran service executive's perspective to key decisions as the
company continues its triple-digit growth trajectory.
"At Pitney Bowes I experienced first hand the transformation possible
with ServiceMax," said Hart. "Across the board, ServiceMax is opening
new doors to productivity, growth, and competitive advantage for its
customers, and I'm delighted to join the company to continue to make
this a reality at every single customer application."
The most recent survey of its customers showed ServiceMax helps
increase service revenue by fourteen percent, first-time fix rates by
more than ten percent, and overall productivity by nearly a third.
Hart's expertise includes growing innovative field service and
customer support organizations; deploying new technologies across
hundreds of staff -- including successfully rolling out tablet
technology and software for nearly 1,000 technicians; and designing
innovative, customer-centric solutions for improved loyalty,
operational efficiency and multi-million dollar service revenue
"If there's a hands-on expert in field service management today, Dave
Hart is the guy," said Dave Yarnold, ServiceMax CEO. "He's driven the
white van, he's led thousands of field techs toward operational
success -- and everything in between. Dave really understands this
business, and he's going to have an amazing impact on our customers
and on our industry-leading solution. I'm thrilled to have him join
ServiceMax's leadership team."
Hart comes from Pitney Bowes, the world's leading provider of
customer communication technologies with annual revenues of $5.3
billion and 29,000 employees worldwide. At Pitney Bowes, he most
recently led the 1,000-staff European Service and Software Support
division, overseeing the successful deployment, adoption, and impact
of ServiceMax. Previous roles included managing the international DMT
service group, UK global mailing solutions group, and national
operations of Pitney Bowes Management Services during his more than a
decade with the company. Prior to Pitney Bowes, he managed various
service groups for Oce Van der Grinten PLC, a Dutch manufacturer of
high-volume printers with annual revenues exceeding $3 billion.
To learn more about how ServiceMax can transform your company, please
There are more than 5 million field service
technicians in the United States alone, yet today there's no standard
technology for managing the way companies of all types and stripes
empower them to truly delight their customers in the field.
ServiceMax is changing that. We're rethinking field service and
delivering on the promise of cloud and mobile software, powering a
new era of field service experiences for our customers' customers.
The impact of ServiceMax is simple: lower costs, greater efficiency,
happier customers; all while increasing revenue. Based in Pleasanton,
California, we are a company of innovators, thinkers and doers who
care passionately about changing the world of field service. To learn
more, please visit www.servicemax.com.
ServiceMax Media Contact:
LaunchSquad for ServiceMax
press [at] servicemax [dot] come
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