eGain Customer Engagement Hub(TM) Named KMWorld Trend-Setting Product of 2013
Solution Recognized for Transformational Capabilities in Digital
SUNNYVALE, CA -- (Marketwired) -- 08/21/13 -- eGain (NASDAQ: EGAN),
the leading provider of cloud-based customer engagement solutions,
today announced that eGain Customer Engagement Hub has been named to
KMWorld magazine's list of Trend-Setting Products for 2013.
Trusted by the who's who of Global 2000 companies to design and
deliver smart and connected customer journeys, the eGain hub includes
award-winning apps for customer engagement built on a common
platform. The hub approach ensures that customer journeys do not lose
context and consistency as consumers hop across traditional and
digital touchpoints (store, contact center, web, mobile, and social)
or lifecycle stages (research, buy, use, and love). Moreover,
best-of-breed knowledge management capabilities and contextual offers
guide customers through their journey.
The eGain hub was selected for the eleventh annual Trend-Setting
Products list from more than 700 products across 300 different
vendors. The list features clearly identifiable technology
breakthroughs that serve the vendors' full spectrum of
constituencies, with particular emphasis on customers. KMWorld's
editorial staff, analysts, system integrators, vendors,
line-of-business managers, and users compile the list each year to
ensure top companies are selected.
Hugh McKeller, Editor-in-Chief of KMWorld, said, "eGain Customer
Engagement Hub was selected by the panel because it demonstrates
thoughtful, well-reasoned innovation and execution for the most
important constituency of them all: the customer and the customer's
"eGain is the leader in the knowledge-powered customer engagement and
knowledge management space," added Ashu Roy, CEO of eGain. "We are
delighted that our suite has once again been selected as a KMWorld
The complete list of KMWorld's Trend-Setting Products for 2013 will
appear in the September 2013 print issue and online on September 1 at
www.kmworld.com. For more information about eGain Customer Engagement
Hub, visit http://www.egain.com/products/.
KMWorld (www.kmworld.com) is the leading information provider serving
the Knowledge Management systems market and covers the latest in
Content, Document and Knowledge Management, informing more than
45,000 subscribers about the components and processes -- and
subsequent success stories -- that together offer solutions for
improving business performance.
KMWorld is a publishing unit of Information Today, Inc.
eGain's customer engagement solutions power digital transformation
strategies for leading brands. Our top-rated cloud applications for
social, mobile, web, and contact centers help clients deliver
connected customer journeys in a multichannel world. To find out more
about eGain software, visit http://www.egain.com/products/
Headquartered in Sunnyvale, California, eGain has operating presence
in North America, EMEA, and APAC. To learn more about us, visit
www.eGain.com or call our offices: +1-800-821-4358 (US),
+44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
eGain, the eGain logo, and all other eGain product names and slogans
are trademarks or registered trademarks of eGain Corp. in the United
States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks
of the respective companies.
eGain media contact
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