Arcadia Solutions Partners with Compuware for EHR Infrastructure Performance Optimization

  Arcadia Solutions Partners with Compuware for EHR Infrastructure Performance

  Arcadia Solutions selects the Compuware Application Performance Management
    platform to optimize EHR performance and improve provider satisfaction

Business Wire

BURLINGTON, Mass. -- August 20, 2013

Arcadia Solutions, a leading provider of data-driven quality improvement
solutions for health systems and health plans,announced today that it is
partnering with Compuware, the leader in a new generation of application
performance management (APM), to provide a comprehensive EHR Optimization
program to its customers. As a partner in the Compuware APM Accelerate
Program, Arcadia combines extensive EHR expertise with end-to-end application
performance evaluation capabilities to address the systemic performance
problems plaguing enterprise EHR systems. Clinician satisfaction,
productivity, and adoption are improved by removing application performance as
a barrier, allowing organizations to focus on driving quality improvement
through their EHR systems.

“EHR Performance issues such as long login times, system slowness/freezing,
and unplanned downtime are symptoms that are indicative of much larger
problems for an organization, including reduced clinician satisfaction,
practice productivity, and even patient frustration,” said Bob Dupuis, Senior
Director of Technical and Managed Services for Arcadia Solutions. “By adding
the industry leading capabilities of Compuware APM to our EHR Performance
Optimization solution we can now drill further into performance problems and
get to more impactful and measureable improvements faster.”

Compuware APM is the industry’s leading solution for optimizing the
performance of healthcare web, non-web, mobile, streaming and cloud
applications. Unlike traditional APM solutions that are heavy, difficult and
reactive, Compuware APM is light, smart and proactive. Focused on end-user
experience, it provides the only unified coverage of the entire healthcare
application delivery chain — from remote patient monitoring on a tablet,
through the cloud, and to the data center — with deep visibility that traces
every transaction from user-click to code-line.

“An immediate priority for me upon joining Greenville Health System was to
address the performance issues we were having with our ambulatory EHR that was
leading to a high level of clinician dissatisfaction,” said Rich Rogers, Vice
President and Chief Information Officer at Greenville Health System. “We
partnered with Arcadia based on their experience, use of Compuware APM, and
results in addressing these types of issues for organizations of similar size
and complexity. Within a few weeks of engaging Arcadia, we had a set of
focused recommendations to address our performance issues covering all aspects
of our infrastructure including the application itself.”

“After working with Arcadia to implement the high priority recommendations, we
have experienced improved performance and system stability across the board.
This has resulted in higher satisfaction for our clinicians and improved
confidence in IT,” added Rogers.

Todd Kaloudis, Vice President of Worldwide Partners and Alliances for
Compuware’s APM Business Unit stated: “We are thrilled to contribute to
Arcadia’s EHR Optimization Program because of the opportunity to help
healthcare providers realize the full benefit of their electronic health
records systems. Arcadia’s services are differentiated because they understand
how application responsiveness and availability are essential to overall
implementation success.”

About Compuware

Compuware Corporation, the technology performance company, makes technology
make a difference by providing software, experts and best practices to ensure
technology works well and delivers value. Compuware solutions make the world's
most important technologies perform at their best for leading organizations
worldwide, including 46 of the top 50 Fortune 500 companies and 12 of the top
20 most visited U.S. web sites. Learn more at:

About Arcadia Solutions

Founded in 2002 and headquartered outside Boston, with offices in New York,
Seattle, and Nashville, Arcadia Solutions is an innovative and nationally
recognized leader in the healthcare technology and services industry. Arcadia
provides services related to EHR Outsourcing and Consulting; Data Integration
and Population Analytics; and Care Delivery Transformation and Coaching. With
a focus on both healthcare provider and payer solutions, Arcadia has a unique
cross-industry perspective on using data to drive healthcare transformation.
For more information, visit


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Nikki Festa, 617-502-4300
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