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Kyocera Document Solutions Germany uses FrontRange’s HEAT Client Management



  Kyocera Document Solutions Germany uses FrontRange’s HEAT Client Management

 Automatic software and operating system deployment considerably eases burden
                              on IT departments

Business Wire

MILPITAS, Calif. -- August 20, 2013

KYOCERA Document Solutions, a leading provider of document management
solutions, now uses FrontRange’s HEAT Client Management to manage desktops and
servers and rapidly deploy software, operating systems, and updates. By
completely automating a number of repetitive tasks, the solution accelerates
software installation significantly — instead of 3 to 4 hours, the company now
only requires 30 minutes.

Before it rolled out HEAT Client Management, Kyocera was not using a client
management solution. The IT administrators performed all the required work
manually. With numerous servers and over 500 users, this required a massive
amount of time. Kyocera was looking for a client management solution that
could considerably reduce the amount of time these tasks consumed and deploy
not only software but also patches, drivers, and operating systems completely
automatically. FrontRange was competing with several other vendors that had
made it onto Kyocera’s short list. In the end, it was the approach to
lifecycle management, the comprehensive feature set, and the low cost that
made FrontRange the most attractive option.

Thanks to FrontRange’s project partner Off Limits IT Services GmbH, the
implementation was easily accomplished within the specified timeframe. Off
Limits played a considerable role in implementing the software and performing
the required configurations. Off Limits also organized a workshop and a
training session for the Kyocera employees. The new solution was available on
the servers in only three days’ time. 10 days later, the various software
packages were ready to deploy and Kyocera was able to initiate a two-week test
phase. The IT staff at Kyocera can now package software themselves and deploy
it across the company network as needed. They are also benefiting from the
efficient patch management system as well as simple and effective driver
distribution.

“Thanks to the standardization the solution provides, not only were we able to
save a considerable amount of time previously spent deploying software to the
various clients, managing our systems has also been greatly simplified for our
administrators,” said Dustin John, Network & Systems Administrator at Kyocera
Document Solutions Germany. “We’re glad we decided on the FrontRange solution.
All of our requirements have been completely met.”

Managing Director of FrontRange Germany Anton Kreuzer added, “Kyocera uses
both a number of software solutions and a range a different clients. With HEAT
Client Management, setting up new devices is now simple and efficient for them
no matter what operating system or hardware is involved.”

About KYOCERA Document Solutions Inc.

KYOCERA Document Solutions Inc. headquartered in Osaka, Japan is a leading
manufacturer of document imaging solutions and document management systems,
including color and monochrome multifunctional products and printers and wide
format devices. KYOCERA’s products are renowned for their unique long-life
imaging components that provide greater reliability, less waste - resulting in
a lower Total Cost of Ownership (TCO) over the life of the product.

The KYOCERA Document Solutions portfolio does not stop at hardware. A full
suite of business applications and consultative services allow customers to
optimize and manage their document workflow, unleashing the full potential of
their hardware investment. KYOCERA Document Solutions Inc. is a core company
of KYOCERA Corporation, the world's leading developer and manufacturer of
advanced ceramics and associated products, including telecommunications
equipment, semiconductor packages and electronic components. During the year
ended March 31, 2013, KYOCERA Corporation's net sales totaled 1.28 trillion
yen (approx. USD13.6 billion).

About FrontRange

FrontRange is a leading provider of Hybrid IT software solutions for
organizations of all sizes. With our suite of HEAT applications, FrontRange is
the only company in the world that provides, from a single platform, Service
Management and Client Management software on-premise and in the cloud. HEAT
manages millions of service interactions and millions of devices every day for
more than 15,000 leading organizations around the world. Our customers deliver
world-class service while maximizing operational efficiencies with reduced
cost and complexity. FrontRange is headquartered in Milpitas, Calif. and can
be found at http://www.frontrange.com/.

Contact:

Media Contact:
FrontRange
Sabrina Hengehold, 408-609-2815
Sabrina.hengehold@frontrange.com
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