Leading Chicago Bank Trusts eGain to Transform Digital Customer Experience
eGain Will Power Reliable Multichannel Service Across a Dozen
Business Units Globally
SUNNYVALE, CA -- (Marketwired) -- 08/14/13 -- eGain (NASDAQ: EGAN),
the leading provider of cloud-based customer engagement solutions,
today announced that an iconic Chicago bank has selected the eGain
platform to power multichannel client engagement.
Several years ago, the bank had deployed a multichannel contact
center platform from a telephony vendor. The platform's digital
capabilities turned out to be "check-box items" with shallow
features. The bank risked compromising its brand due to inconsistent
response quality and tardy SLA of its email-based service.
The bank chose eGain Customer Engagement Hub(TM) for four simple
reasons: best product, compelling vision, strong references, and good
people. They wanted to partner with an innovative, trusted provider
of a multichannel engagement platform with best-in-class email
management capability. They were particularly wary of
"acquisitionitis" -- a familiar condition in the market where vendors
have cobbled together acquired technologies into dysfunctional
The eGain hub will be deployed in phases, starting with email
management followed by chat, cobrowse, knowledge, and call track.
-- Find out more about eGain Cloud
-- View a video about next-generation customer engagement
eGain's customer engagement solutions power digital
transformation strategies for leading brands. Our top-rated cloud
applications for social, mobile, web, and contact centers help
clients deliver connected customer journeys in a multichannel world.
To find out more about eGain software, visit
Headquartered in Sunnyvale, California, eGain has operating presence
in North America, EMEA, and APAC. To learn more about us, visit
www.eGain.com or call our offices: +1-800-821-4358 (US),
+44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
eGain, the eGain logo, and all other eGain product names and slogans
are trademarks or registered trademarks of eGain Corp. in the United
States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks
of the respective companies.
eGain media contact
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