Hertz Re-Designs And Reinvents On-Site Car Rental Experience
Hertz Streamlines Rental Experience and Modernizes Locations Around the Globe
for Business and Leisure Travelers
PARK RIDGE, N.J., Aug. 14, 2013
PARK RIDGE, N.J., Aug. 14, 2013 /PRNewswire/ --In a continued effort to
streamline the rental experience and improve the way consumers rent cars, The
Hertz Corporation (NYSE:HTZ) is re-designing, updating and unveiling its
locations worldwide. The transformed locations are a complete rethinking of
what a car rental location and experience should be as the Company unveils
"Road Trip by Hertz" retail stations located on-site that allows travelers to
access everything they would need for business or leisurely travel. Travelers
now enjoy concierge style service inside Hertz's facilities with a streamlined
rental experience that eliminates the need to wait in line, have access to an
an iPad station for researching local area information and to recharge their
mobile devices, and can make use of printing and FedEx services on-site which
add value to the experience, making it faster and easier. Hertz has started
unveiling modernized locations around the globe, which to-date include its
rental facilities at San Diego and Shanghai Airports, its Marble Arch location
incentral London and its Melbourne, Australia headquarters, with more
transformations planned for additional airports and neighborhood locations
throughout the year.
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"Hertz's goal is to provide the lifestyle experience traveler's desire when on
the road," commented Hertz Chairman and Chief Executive Officer, Mark P.
Frissora. "We are consistently listening to our customers and implementing
solutions to meet and exceed their needs. In addition to offering the best
fleet on the road, we are also planning to expand this new customer experience
format to all of our global locations by 2015.Sincewe unveiled the first
redesigned locations, customer feedback has been overwhelmingly positive."
The facility makeovers take into consideration the common road trip staples,
tools and services typically desired by travelers, and offer the following to
help enhance the travel experience:
oBus Tracking: Working with its leasing company, Donlen, Hertz is piloting
new telematics for its busses. With smarter tracking, customers will have
access to an app that enables them to see how many minutes until a Hertz
bus will be at the terminal for pick up. The system helps bus drivers
identify where customers need to be picked up creating a more efficient
bussing system and decreasing the amount of fuel used.
oOn-Site Retail: Forget something? Customers can visit the on-site "Road
Trip by Hertz" retail stations to stock up on food and drinks, and
purchase essential road trip and travel supplies—everything from maps and
sunscreen to charging cords and beach bags. The updated facilities also
carry luggage, clothing and accessories to make their experience a
one-stop-shop for both families and the business traveler.
oOn-Site Technology Tools: After a long flight, in addition to recharging
themselves with a drink or snack, customers can also take a break and
recharge their electronic equipment. Additionally, they can interact
independently with an iPad station set up to access the latest travel
apps, entertain kids with games, and book a Hertz reservation, among other
oOn-Site Business Tools: Customers can print on-site and access FedEx
directly inside the store to send important documents and packages.
oIncreased Visibility for Rental Options: New vehicle displays showcase
Hertz's unique and exciting rentals – such as the Hertz Penske GT in the
U.S. – that have been added to raise visibility of the company's expanding
fleet options among customers, a further connect with car lovers.
oSustainability Leadership - The facility transformations also adhere to
the company's commitment to global sustainability best practices.
Specific sustainable construction and design highlights include LEED
certification at select sites, the use of LED and energy efficient lighting,
solar power systems and solar outdoor lighting at select sites, post-consumer
recycled content materials and finishes, water saving fixtures and zero-VOC
paints. In conjunction with renovation projects, Hertz is rolling out a
national single-stream recycling program in addition to current recycling
efforts around automotive waste oils and tires.Other Hertz Living Journey
sustainability program outcomes include production of 2.5M kWh of solar energy
annually and sustainable mobility solutions. More than 75% of the company's
fleet averages 28+ MPGs and the Green Traveller Collection offers a variety
of alternate fuel vehicles, including Electric Vehicles, Clean Diesels,
Compressed Natural Gas vehicles and hybrids.
There are currently more than 800 locations that have been updated around the
globe, with plans to continue transformations of current Hertz locations
throughout the year, including Newark and Dulles Airports. For more
information, visit www.Hertz.com or follow Hertz on Facebook or Twitter.
Hertz operates its car rental business through the Hertz, Dollar and Thrifty
brands from approximately 10,400 corporate, licensee and franchisee locations
in North America, Europe, Latin America, Asia, Australia, Africa, the Middle
East and New Zealand. Hertz is the largest worldwide airport general use car
rental brand, operating from approximately 8,800 corporate and licensee
locations in approximately 150 countries. Hertz is the number one airport car
rental brand in the U.S. and at 111 major airports in Europe. Dollar and
Thrifty have approximately 1,580 corporate and franchisee locations in
approximately 80 countries. Hertz is an inaugural member of Travel + Leisure's
World's Best Awards Hall of Fame and was recently named, for the thirteenth
time, by the magazine's readers as the Best Car Rental Agency. Hertz was also
voted the Best Overall Car Rental Company in Zagat's 2013/14 U.S. Car Rental
Survey, earning top honors in 10 additional categories, and the Company swept
the global awards for Best Rewards Program and Best Overall Benefits from
FlyerTalk.com. Product and services such as Hertz Gold Plus Rewards,
NeverLost®, and unique cars and SUVs offered through the Company's Adrenaline,
Prestige and Green Traveler Collections, set Hertz apart from the competition.
Additionally, Hertz owns the vehicle leasing and fleet management leader
Donlen Corporation and operates the Hertz On Demand car sharing business. The
Company also owns a leading North American equipment rental business, Hertz
Equipment Rental Corporation, which includes Hertz Entertainment Services.
SOURCE The Hertz Corporation
Contact: Paula Rivera, 201-307-2824, firstname.lastname@example.org
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