NTT America Expands Scope of NTel Ops, Launches NTel VPN

  NTT America Expands Scope of NTel Ops, Launches NTel VPN

 MPLS-grade VPN Backed by NTel Ops, the Management Service that Now Supports
                             Full IT Outsourcing

Business Wire

NEW YORK -- August 14, 2013

NTT America, a global IT infrastructure services provider and wholly-owned
subsidiary of NTT Communications Corporation (NTT Com), the data, cloud and
international communications business within NTT (NYSE: NTT), today announced
the expansion of its NTel Ops automated infrastructure management service and
the launch of MPLS-grade NTel VPN. NTel Ops delivers automated remote
monitoring of NTT Communications’ Managed Private Networks, as well as
third-party networks, and now a widely expanded range of IP-enabled
communication devices. That expanded scope enables NTel Ops to support full IT
outsourcing. With full-mesh network capability and QoS functionality, NTel VPN
enables cost-effective and quick-to-install connectivity, backed by the
management and remediation systems of NTel Ops.

@NTT_America expands NTel Ops automated infrastructure mgmt service & launches
#MPLS-grade NTel #VPN: Tweet This

NTel Ops Expands Device Management Scope

NTT America has expanded the range of devices covered by its NTel Ops
automated infrastructure management service. NTT America launched NTel Ops in
July 2012 with availability across both NTT Communications’ Managed Private
Networks and the networks of providers that NTT America manages on behalf of
enterprise clients. NTel Ops initially focused on driving autonomic-based
remediation and operational efficiencies on network-type devices, such as
routers that connect to NTT Communications’ global networks. In April 2013,
NTT America expanded the capability of NTel Ops to include management of any
type of device that is accessible via IP. This dramatic extension of hardware
and software configuration items enables NTT America to provide full IT
service management outsourcing via NTel Ops.

NTel Ops leverages automated expert systems to proactively monitor and resolve
incidents across a client’s global IT infrastructure, no matter how complex or
heterogeneous, creating maximum operational efficiency and significant cost
savings for the client. Common network problems are proactively detected and
remediated autonomically, in minutes, without human intervention. Outcomes are
consistent, predictable and free from human error. When a problem cannot be
resolved without human intervention, the expert system automatically escalates
the problem to the appropriate NTT America engineer. Within complex enterprise
IT environments, correctly routed tickets decrease the mean time to repair
(MTTR), support Service Level Agreements (SLAs), and help ensure 24X7X365
network uptime.

NTT America’s NTel Ops Managed Service:

Follows ITIL®best practices– NTel Ops managed service aligns with the
Information Technology Infrastructure Library v3 (ITIL-v3) framework for
service delivery and service support, and is tiered accordingly.

Creates business value– NTel Ops relieves talented enterprise engineers from
the burden of daily Level 1 and Level 2 network monitoring and management,
giving them more time to provide value-added services.

Delivers faster response– NTel Ops supports enterprise requirements for the
highest levels of network performance by proactively detecting, escalating,
and resolving incidents more quickly than in the traditional manual approach.

Reduces Total Cost of Ownership (TCO)– NTel Ops enables companies to convert
capital expenditures on management systems into operating expenditures on
management services; decrease operating expenditures by eliminating human
error and improving response time; and reduce technical training, and domestic
and offshore labor costs for day-to-day network management through automation
of business processes.

Increases visibility with new portal– NTel Ops’ online management portal
gives businesses a transparent, real-time view into the health of their IT
environment, including reports measuring SLAs against objectives and other
critical network utilization and performance reports.

NTel VPN Powered by NTel Ops and Full Mesh

NTel VPN is a managed global connectivity solution that provides flexible
service design and centrally delivered, automated service transition and
operations. Service design flexibility includes multiple connectivity types in
211 countries, fully managed or co-managed environments, and options to be a
standalone network or coexist with MPLS as a backup and/or live network. The
service’s MPLS-grade VPN with full-mesh capability avoids the configuration
complexity of traditional IPSec VPN by dynamically setting up VPN tunnels.
Powered by NTel Ops, NTel VPN applies this full mesh capability in a
standardized format across the customer environment by leveraging automation
to deliver zero-touch provisioning, automated monitoring and triage.

Designed primarily for small- to medium-sized enterprise offices deployed in
multiple geographies, NTel VPN delivers secure virtual private connections
over the Internet in a standardized fashion. NTel Ops-backed monitoring and
management provides the capability for quick troubleshooting and rapid problem
resolution, and centralized deployment capabilities enable quick setup for new
office/remote office scenarios. NTel VPN is an ideal connectivity service for
companies that are involved in mergers and acquisitions (M&A) activities and
therefore need to quickly add new offices to the corporate network; companies
with many smaller, branch offices; and companies that utilize consultants who
are only at certain locations for contracted periods of time and need to spin
up/down quickly with MPLS-grade sites. Flexible design options can be tailored
to enterprise requirements. When purchasing NTel VPN, IT decision makers will
benefit from the automatic addition of NTel Ops which allows them to easily
add more device management to the total IT services management scope at no
extra cost. NTel VPN went live in January 2013 and has been officially
available for service since June 2013.

Supporting Quote

“As part of the largest telecommunications company in the world, NTT America
is committed to expanding the reach of ground-breaking automated expert
systems available to NTel Ops customers and launching innovative services such
as NTel VPN,” said Michael DeVito, Executive Vice President, Global Solutions,
NTT America. “By expanding the device range of NTel Ops, we are now capable of
driving a fuller suite of efficiencies in IT departments of varying sizes and
operations; and NTel VPN is a cost-effective network connectivity solution
that looks and feels just like a higher-grade MPLS solution, but is
Internet-driven to reduce costs.”

Supporting Resources
NTT Communications:                 
NTT America:                        
NTT America’s Managed Private Networks:
NTT America’s NTel VPN:             
NTT America’s NTel Ops:             
NTT Communications Blog:            
Fortune Global 500 for 2013:        

Editor’s Note

NTT Communications welcomes press, analysts, bloggers and other interested
parties to use and reference our content with proper attribution, for example
“source: NTT Communications.”

About NTT Communications

NTT Communications provides consultancy, architecture, security and cloud
services to optimize the information and communications technology (ICT)
environments of enterprises. These offerings are backed by the company’s
worldwide infrastructure, including leading global tier-1 IP network, Arcstar
Universal One™ VPN network reaching over 160 countries/regions, and over 140
secure data centers. NTT Communications’ solutions leverage the global
resources of NTT Group companies including Dimension Data, NTT DOCOMO and NTT
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respective owners. © 2013 NTT Communications


NTT America Contact:
Christopher Davis
Senior Director, Corporate Marketing
Media Contact:
Wireside Communications®
Christine Carlson
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