Sparta Consulting Successfully Implements SAP(R) Customer Relationship Management and Billing for the Metropolitan Utilities
Sparta Consulting Successfully Implements SAP(R) Customer Relationship Management and Billing for the Metropolitan Utilities District of Omaha
AUSTIN, TX and OMAHA, NE -- (Marketwired) -- 08/13/13 -- Sparta Consulting, a KPIT Cummins company, and the Metropolitan Utilities District (M.U.D.) today announced the successful go-live of a new and comprehensive customer information system. The SAP(R) applications involved in the project included SAP Customer Relationship Management and Billing for Utilities, SAP Plant Maintenance, SAP Business Communications Management, and SAP BusinessObjects(TM) Business Intelligence software. All the software was implemented successfully and will help set M.U.D. on an unremitting path to excellence.
Sparta and M.U.D. teams reached resounding success by improving operational efficiency and effectiveness, and setting up an infrastructure to enable innovation and growth in the near future in areas such as smart metering and customer enablement. This was accomplished through collaboration between M.U.D. and Sparta, tight organizational alignment, executive leadership governance, extensive training, communications and overwhelming commitment from all the groups involved.
Commenting on the successful implementation, Mark Doyle, Chief Information Officer and Senior Vice President of M.U.D., said, "Our recent implementation of the SAP software has provided state-of-the-art tools enabling us to improve internal efficiency and dramatically increase our service level to our customers. The overwhelming success of this comprehensive implementation would not have been possible without the extensive collaboration between our personnel and Sparta. Together, we built a project framework that allowed organizational alignment and executive leadership governance that are critical aspects of any successful initiative."
Aasim Hasan, Executive Vice President and leader of energy and utilities business for Sparta, a KPIT Cummins company, said, "As the fifth-largest public gas utility in the United States, M.U.D. made it a priority to have the most robust customer information system in place that was scalable and user friendly. By leveraging the state-of-the-art SAP Customer Relationship and Billing Management for Utilities with Sparta's rapid-deployment solut ion for the utilities industry, M.U.D. has been able to maximize its IT investment and is equipped to serve its customers more efficiently. We are proud to be M.U.D.'s partner in its technology transformation journey."
About M.U.D. Metropolitan Utilities District (M.U.D.), the only metropolitan utility district in the State of Nebraska, is the fifth-largest public gas utility in the United States, and provides a product and service at rates that are lower than area investor-owned utilities. M.U.D. serves natural gas to customer-owners in Omaha, Bennington, Fort Calhoun, Springfield, Yutan and 85 percent of Bellevue. M.U.D. also provides safe drinking water to Omaha, Bellevue, Bennington, Carter Lake, LaVista, Ralston, Waterloo and the Papio-Missouri Natural Resources District (which supplies water to Fort Calhoun). www.mudomaha.com
About Sparta Consulting Sparta Consulting, a KPIT Cummins company, is a fast-growing SAP channel and services partner offering an expansive portfolio of pre-packaged, industry-specific SAP software solutions and IT services. An SAP gold channel partner and SuccessFactors consulting partner, it delivers consulting and system integration services that enable pervasive business transformation for growth-oriented organizations across manufacturing, automotive and energy and utilities industries. For more information, visit www.spartaconsulting.com.
SAP and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries. All other product and service names mentioned are the trademarks of their respective companies. Business Objects, BusinessObjects, and the Business Objects logo are trademarks or registered trademarks of Business Objects in the United States and/or other countries. Business Objects is an SAP company.
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