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TantaComm Selects Vital Support Systems' ReliaCloud(TM) Services

TantaComm Selects Vital Support Systems' ReliaCloud(TM) Services

Vital Support Systems announces they have been selected to provide
ReliaCloud(TM) and managed services for TantaComm.

MADISON, Wis., Aug. 6, 2013 (GLOBE NEWSWIRE) -- via PRWEB - Vital Support
Systems, a division of TDS Hosted & Managed Services, LLC (TDS HMS), announced
today they have been selected to provide ReliaCloud™ and managed services for
TantaComm. As part of the newly signed contract, Vital will also provide
TantaComm with Internet bandwidth, transport solutions, VPN, security,
patching and management.

TantaComm is a global innovator in customer interaction recording, compliance
and quality management solutions. Many of the world's largest contact centers,
service desks, inside sales teams and technology providers rely on TantaComm
to help them deliver great customer experiences. Until contracting with Vital,
TantaComm owned, operated and managed their own IT racks, configurations, and
servers.

"The switch to Vital's ReliaCloud service is about ease, cost and
flexibility," said Nick Morris, vice president of Information Technology for
TantaComm. "With ReliaCloud, we moved into a virtual environment that allows
us to scale quickly and easily as we grow. This model, and having the option
to place some of our exterior cabinets and our cloud-based suite in their
facility, is a key illustration of the flexibility delivered by Vital and
their ReliaCloud service. The Vital team listened to our needs, explained the
options, and partnered with our company to help us meet our needs."

Since selecting Vital's ReliaCloud virtual service TantaComm has moved their
cloud-based suite of products into the TDS HMS data center in Fitchburg, Wis.
This includes:

  *TantaComm Capture, which records customer interactions for compliance and
    quality management, helping clients securely manage storage, search,
    retrieval and playback.
  *TantaComm Centralize, which is designed for contact center operations
    managing multiple sites, technologies and processes. A cloud-based
    solution, it consolidates systems administration, recording management and
    storage in the cloud.
  *Long-term storage options for recorded interactions either on-premise or
    in TantaComm's facility or cloud.

TantaComm, also recently earned their PCI certification in Vital's ReliaCloud
environment. The certification, based on the security standards of client
account data, allowed TantaComm to meet industry security requirements. These
are requirements that all businesses must adhere to in order to accept payment
cards, and to store, process and/or transmit cardholder data.

"Securing PCI certification is a huge feat," says Mike Wohlenhaus, vice
president of Managed Service Sales at Vital Support Systems. "Congratulations
to TantaComm on this accomplishment. We are proud our ReliaCloud environment
affords them this opportunity. We look forward to continuing to provide a safe
and secure environment that enables them to successfully serve their
customers."

Morris says, "The Vital team is very knowledgeable. We especially like the
fact that with Vital, it's not a one-size-fits-all environment. Instead, we
are starting with the services we need and we'll grow into new Vital products
based on our needs."

Vital offers a comprehensive suite of products and services, including:
managed services, planning, engineering, procurement, and installation.

Learn more about TantaComm and Vital Support Systems.

# # #

For more information contact: Cindy Tomlinson, Associate Manager--Public
Relations / TDS HMS / 608-664-4471 / cindy(dot)tomlinson(at)tdstelecom(dot)com

About TantaComm

TantaComm is a global innovator in customer interaction recording, compliance
and quality management solutions. Many of the world's largest contact centers,
service desks, inside sales teams and technology providers have relied on
TantaComm to help them deliver great customer experiences for the past 20
years. For more information, visit tantacomm.com.

About Vital Support Systems

Founded in 2001, Vital Support Systems is an information technology company
providing network and systems solutions, cloud infrastructure, colocation and
managed services to businesses nationwide. Vital Support Systems provides the
most flexible infrastructure options in the industry – on-premise, colocated
in one of our Tier 3 data centers, or in the cloud, using ReliaCloud™
Infrastructure-as-a-Service (IaaS). In addition, Vital partners with global
leaders, such as Cisco, Citrix, EMC, HP, Microsoft, VMware and others to
design, procure, implement, or manage mission critical solutions. To provide
an even more comprehensive range of IT services, Vital joined TDS Hosted &
Managed Services, LLC (TDS HMS) in June 2012. Visit vitalsite.com for more
information.

TDS Hosted & Managed Services, LLC is the parent company of OneNeck® IT
Services Corp., Vital Support Systems, and VISI Incorporated. TDS HMS, a
wholly owned subsidiary of Telephone and Data Systems Inc., is growing rapidly
and now employs more than 500 people throughout the U.S. TDS HMS companies
specialize in engineering and management of IT infrastructure, including:
hosted application management, managed hosting, and ReliaCloud™ enterprise
cloud services. TDS HMS owns and operates Tier 3 data centers in Iowa, Minn.,
and Wis. Visit oneneck.com, vitalsite.com, visi.com and reliacloud.com for
more information.

Telephone and Data Systems, Inc. [NYSE: TDS], the parent company of TDS HMS,
is a Fortune 500® company. Telephone and Data Systems provides wireless;
broadband, TV and voice; and hosted and managed services to approximately 6
million customers nationwide through TDS Telecommunications Corp. and U.S.
Cellular® [NYSE: USM], its majority owned wireless subsidiary. Founded in 1969
and headquartered in Chicago, TDS employs 10,700 people. For investment
information, visit teldta.com.

This article was originally distributed on PRWeb. For the original version
including any supplementary images or video, visit
http://www.prweb.com/releases/2013/8/prweb10997692.htm

CONTACT: TDS HMS
         Cindy Tomlinson
         cindy.tomlinson@tdstelecom.com
         +1 (608) 664-4471