Interactive Intelligence to Host “Delivering Social Customer Service” Industry Web Event

  Interactive Intelligence to Host “Delivering Social Customer Service”
  Industry Web Event

Business Wire

INDIANAPOLIS -- August 1, 2013

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of
software and services designed to improve the customer experience, is hosting
a complimentary Web event titled, “Delivering Social Customer Service – More
than Just Having a Presence on Facebook, Twitter, and LinkedIn,” to be held
Tuesday, Aug. 13 at 11:30 a.m. Eastern time (EDT).

Already attracting more than 1,300 registrants, this 75-minute webcast is
ideal for contact center leaders seeking best practices for developing a
social customer service strategy that builds relationships across all
communications channels -- from voice, email and Web chat, to text, video and
social media.

The webcast, which will include an extensive audience Q&A, will be presented
by Frost & Sullivan Principal Analyst Michael DeSalles, COMMfusion Principal
Analyst Blair Pleasant, and Interactive Intelligence Senior Director of
Solutions Marketing Tim Passios.

“The requirements for providing quality customer service have changed
dramatically as a result of social media,” said Interactive Intelligence Chief
Marketing Officer Joe Staples. “One-to-one interactions have extended to
one-to-many, and a new emphasis is being placed on relationship building. We
designed this webcast to help contact centers develop a strategy that
incorporates technology, processes and people so they can fully harness the
power of all types of communications channels.”

To register for this webcast, click here.

About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of
contact center, unified communications, and business process automation
software and services designed to improve the customer experience. The
company’s solutions, which can be deployed via the cloud or on-premises, are
ideal for industries such as financial services, insurance, outsourcers,
collections and utilities. Interactive Intelligence was founded in 1994 and
has more than 5,000 customers worldwide. The company is among Software
Magazine’s 2013 Top 500 Global Software and Service Providers, and is the
recipient of TMC’s Cloud Computing Magazine’s 2012 Cloud Computing Excellence
Award. It has received Frost & Sullivan’s Company of the Year Award, Contact
Center Systems, North America, for the last two consecutive years. Interactive
Intelligence employs more than 1,500 people and is headquartered in
Indianapolis, Indiana. The company has offices throughout North America, Latin
America, Europe, Middle East, Africa and Asia Pacific. Interactive
Intelligence can be reached at +1 317.872.3000 or; on the Net:

This release may contain certain forward-looking statements that involve a
number of risks and uncertainties. Factors that could cause actual results to
differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE,
its associated LOGO and numerous other marks. All other trademarks mentioned
in this document are the property of their respective owners.



Interactive Intelligence
Christine Holley, +1 317-715-8220
Senior Director of Market Communications
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