Egencia Unveils Next Generation Egencia(R) TripNavigator iPhone App to Improve
the Business Travel Experience
App Offers 'Turn-by-Turn' Guidance for Travelers Throughout the Trip
and Integrated Access to Egencia Travel Consultants When Help Is
BELLEVUE, WA -- (Marketwired) -- 08/01/13 -- EgenciaÂ®, the
business travel company of Expedia, Inc. (NASDAQ: EXPE), today
unveiled a preview of its next generation native iPhone application,
EgenciaÂ® TripNavigator that dramatically improves the in-trip
experience of business travelers, provides step-by-step navigation,
and offers integrated access to Egencia Travel Consultants.
Egencia TripNavigator was developed in close collaboration with the
travel management company's corporate customers and leverages
technology from Expedia's acquisition of Mobiata. It offers a
stunning new user interface, which proactively delivers information
based on a traveler's trip timeline to ensure a smooth and efficient
business travel experience.
The app also integrates customer service assistance into the user
interface with an innovative new feature called EgenciaÂ® AssistMe.
Leveraging the company's Intelligent Service Platformâ„¢, a new
initiative aimed at smartly infusing technology into how Egencia
delivers customer service, travelers benefit from personalized,
contextual support from Egencia Travel Consultants -- how they want
it, and when they need it.
"We recognize the rapid shift to new mobile technologies is a major
disruptive force in business travel," says Mark Hollyhead, Egencia's
senior vice president, Americas. "Bringing best-of-breed consumer
experiences to corporate travelers via mobile devices is something we
believe Egencia is uniquely placed to do. We actively seek to
integrate technology from across other leading brands in the Expedia,
Inc. family, while tailoring our user experience to the unique needs
of business travelers. "
In addition to standard 'click-to-call' functionality, the Egencia
AssistMe feature exposes a "call back" option to travelers, which
will be available in North America. This enables the Egencia Travel
Consultant to receive additional information about the caller ahead
of the call, including: name, company, role, and the traveler's
specific itinerary. This functionality helps provide faster, more
knowledgeable service to corporate travelers who are typically on the
go and require efficient responses.
Envisioned as a comprehensive system, Egencia TripNavigator gives
users step-by-step directions during their entire journey, much like
a GPS device offers driving directions. The app provides an
interactive view of trip events, listing the specific next logical
action a traveler should take -- for example, checking in for a
flight or hotel. In addition, the app offers new contextual actions
with the integrated Egencia AssistMe capability to deliver a much
higher level of personalized service to a traveler.
For example, Egencia TripNavigator:
-- Enables a traveler to exchange flights (Egencia Mobile Flight Exchange)
from their mobile device or connect to an Egencia Travel Consultant, if
a flight is delayed;
-- Notifies the user if a flight is canceled and provides options to
connect to an Egencia Travel Consultant to rebook on another flight or
find a last minute hotel in the area (based on the traveler's corporate
travel policy); and
-- Alerts the user and provide options for assistance if a major event is
impacting travel plans.
"As a global business, we seek partners like Egencia that share our
values, the spirit of enterprise, and leverage best-in-class
technology to help our employees and our business succeed in the real
estate marketplace," says Rudy Lim, director, procurement, Colliers
International. "Our road warriors rely on the best mobile apps to
make business travel easier. We will be early adopters of the new
Egencia TripNavigator app; and we believe it, with integrated access
to travel consultants when help is needed, will make our travelers
more productive and happier as they jet set around the world."
Egencia TripNavigator for iPhone will be available globally to
Egencia's customers in the fall 2013. Egencia will also be delivering
this functionality in native app format for Android phones in early
About Egencia, an Expedia, Inc. company
Egencia is a leading full-service travel management company
delivering innovative corporate travel solutions and expert local
service to more than 10,000 clients in nearly 60 countries around the
world. As part of Expedia, Inc., the world's largest travel company,
Egencia provides forward-looking companies with the ability to drive
compliance and cost savings in their travel programs, while meeting
the needs and requirements of the modern business traveler. For more
information, please visit www.egencia.com or follow us on Twitter
Egencia and the Egencia logo are either registered trademarks or
trademarks of Expedia, Inc. in the U.S. and/or other countries. All
other trademarks are the property of their respective owners. Â© 2013
Egencia, LLC. All rights reserved. CST # 2029030-50; CST #
Editor's Note: To schedule a demo at the GBTA 2013 Convention on
August 5 or 6, please contact Kristin Treat, PR Manager for Egencia,
at firstname.lastname@example.org or via mobile phone at 425-214-6026.
Image Available: http://www.marketwire.com/library/MwGo/2013/7/31/11G
PR Manager, North America
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