Leading Trust Accreditation Firm for European Online Retailers Trusts eGain
Trustmark Provider Picks eGain to Rapidly Scale Customer Service
SUNNYVALE, CA and SLOUGH, UNITED KINGDOM -- (Marketwired) -- 08/01/13
-- eGain (NASDAQ: EGAN), the leading provider of cloud-based
customer engagement solutions, today announced that a European
organization, a leader in the accreditation of online shops, has
chosen eGain Cloud to power email customer service amidst rapid
The organization grants its coveted trustmark after evaluating online
retailers against a comprehensive set of criteria such as data
protection, credit worthiness, and price transparency. Seeing a
growing need for its services, the company is expanding operations
across Europe. This has increased the demand for customer service,
overwhelming their contact center agents.
The company selected eGain Mail, an integral part of eGain Cloud, to
automate the intelligent routing of customer emails. The app also
enables agents to process emails quickly and easily with the help of
productivity tools such as auto-suggestions, knowledge base articles,
and categorization capabilities.
"eGain understands customer engagement best, so we are ideally
positioned to help companies in this domain," says Ashu Roy, eGain
CEO. "eGain's trusted cloud capabilities leave this organization free
to do what it does best -- ensure quality and accredit trust among
European eCommerce sites."
eGain's customer engagement solutions power digital transformation
strategies for leading brands. Our top-rated cloud applications for
social, mobile, web, and contact centers help clients deliver
connected customer journeys in a multichannel world. To find out more
about eGain software, visit http://www.egain.com/products/
Headquartered in Sunnyvale, California, eGain has operating presence
in North America, EMEA, and APAC. To learn more about us, visit
www.eGain.com or call our offices: +1-800-821-4358 (US),
+44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
eGain, the eGain logo, and all other eGain product names and slogans
are trademarks or registered trademarks of eGain Corp. in the United
States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks
of the respective companies.
eGain media contact
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