WRB Communications Selects Interactive Intelligence Outbound Dialer Solution
Interaction Dialer^® selected by outsourced contact center to improve customer
service, increase revenue opportunities, and reduce costs on behalf of
CHANTILLY, Va. & INDIANAPOLIS -- July 31, 2013
WRB Communications, a provider of multichannel contact center solutions for
healthcare manufacturers and service organizations, has selected the outbound
dialer solution, Interaction Dialer^®, from Interactive Intelligence Group
Inc. (Nasdaq: ININ).
WRB will initially deploy Interaction Dialer^® to support the company’s inside
sales agents who help clients serve vacant territories, conduct lead
generation, and schedule appointments.
“We’ll initially use Interaction Dialer^® to give our sales agents preview
dialing functionality, which will enable them to view customer information
before the system places the call so they can provide better service,” said
WRB President Ron Abel.
The Interaction Dialer^® preview feature takes into account the priority of
the call and the skills of the agent, while eliminating the need for agents to
WRB has been using the Interactive Intelligence all-in-one IP communications
software suite, Customer Interaction Center^™ (CIC), since 2009 to support its
“As an add-on application to CIC, Interaction Dialer^® gives us inherent
knowledge of call plans and queues, blended agent availability, and number of
available lines,” Abel said. “This knowledge results in added efficiencies,
which we can pass on to clients in the form of more revenue opportunities and
WRB completed the initial phase of its Interaction Dialer^® deployment July
About WRB Communications
WRB Communications, Inc. delivers contact center solutions to the
pharmaceutical, OTC, biotechnology, medical device and healthcare industries.
WRB’s executive management team has more than 100 years of combined experience
in the management of outsourced healthcare communications. The company’s 24/7
services include medical information call center support, consumer affairs /
customer care services, adverse event reporting, product complaint reporting,
patient support, inside sales / tele-detailing, and post-contact fulfillment.
The company was founded in 1996 and is headquartered in Chantilly, Virginia.
For more information, contact WRB at www.wrbcorp.com,
email@example.com, or +1 703.449.0520.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of
contact center, unified communications, and business process automation
software and services. The company’s unified IP business communications
solutions, which can be deployed on-premises or via the cloud, are ideal for
industries such as financial services, insurance, outsourcers, collections and
utilities. Interactive Intelligence was founded in 1994 and has more than
5,000 customers worldwide. The company is among Forbes Magazine’s 2011 Best
Small Companies in America and Software Magazine’s 2012 Top 500 Global
Software and Service Providers. Interactive Intelligence employs more than
1,500 people and is headquartered in Indianapolis, Indiana. The company has
offices throughout North America, Latin America, Europe, Middle East, Africa
and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000
or firstname.lastname@example.org; on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve a
number of risks and uncertainties. Factors that could cause actual results to
differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE,
its associated LOGO and numerous other marks. All other trademarks mentioned
in this document are the property of their respective owners.
Photos/Multimedia Gallery Available:
Denise Dixon, +1 703-449-0520, ext. 2227
Vice President, Sales
Christine Holley, +1 317-715-8220
Senior Director of Market Communications
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