TeleTech Appoints Tracy L. Bahl to its Board of Directors

  TeleTech Appoints Tracy L. Bahl to its Board of Directors

       Latest Addition to Board Adds Deep Healthcare Services Expertise

Business Wire

DENVER -- July 30, 2013

TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of
data-driven, technology-enabled customer engagement solutions, today announced
the appointment of Tracy L. Bahl to its Board of Directors. Mr. Bahl brings
more than 25 years of healthcare domain expertise to the position.

“We are extremely pleased to welcome Tracy as a member of TeleTech’s Board of
Directors,” said Ken Tuchman, chairman and chief executive officer of
TeleTech. “His experience in driving innovation and growth at General
Atlantic, UnitedHealth Group and Cigna will be a tremendous asset to the Board
as we accelerate our activities in the rapidly growing healthcare services

Mr. Bahl is a recognized expert in healthcare services strategy and economics.
Since 2007, he has served as a special advisor to General Atlantic and its
portfolio companies including MedExpress, a chain of urgent care service
centers throughout the United States, and Emdeon, a provider of health
information exchange and revenue cycle management solutions. Prior to joining
General Atlantic, Mr. Bahl served as the Chief Executive Officer of Uniprise,
a multi-billion dollar division of UnitedHealth Group, and Chief Marketing
Officer for UnitedHealth Group. He was an executive with CIGNA Healthcare
prior to UnitedHealth Group. In addition to his current affiliation with
General Atlantic, Mr. Bahl also serves as a healthcare advisor to Castlight
Health and L.E.K.Consulting and is on the Board of Trustees of Gustavus
Adolphus College in St. Peter, MN. Mr. Bahl holds a MBA degree from Columbia
Business School and from London Business School, University of London,

Tracy Bahl is the latest in a series of new additions to the TeleTech Board of
Directors. Over the past two years, TeleTech has added Robert Frerichs,
Executive Chairman of the Board of Directors at the Aricent Group and Merkle
Group, Inc. and a former senior executive at Accenture, as well as Greg
Conley, CEO of Aha! Software and former lead executive at several
technology-based businesses, including Odyssey Group, SA, Verio, Inc., Tanning
Technology Corporation, IBM, and Galileo International (now part of Travelport

“Over the past two years we have made significant changes to the composition
of the Board. Our new members are contributing deep industry and domain
expertise to our growth strategy,” Tuchman explains. “The caliber of the new
members of the Board demonstrates our progress in transforming our leadership
across the Company and around the world.”


TeleTech, founded in 1982, is a leading global provider of data-driven,
technology-enabled services that puts customer engagement at the core of
business success. The company offers an integrated platform that combines
analytics, strategy, process, systems integration, technology and operations
to simplify the delivery of the customer experience for Global 1000 clients
and their customers. This holistic multichannel approach improves customer
satisfaction, increases customer loyalty and drives long-term profitability
and growth. From strategic consulting to operational execution, TeleTech’s
more than 39,000 employees deliver results for clients in the automotive,
communications and media, financial services, government, healthcare,
technology, transportation and retail industries. Through the TeleTech
Community Foundation, the Company leverages its innovative leadership to
ensure that students in underserved communities around the globe have access
to the tools and support they need to maximize their educational outcomes. For
additional information, please visit


Statements in this press release that relate to future results and events
(including statements about future financial and operating performance) are
forward-looking statements based on TeleTech's current expectations. Actual
results and events in future periods could differ materially from those
projected in these forward-looking statements because of a number of risks and
uncertainties including: achieving estimated revenue from new, renewed and
expanded client business as volumes may not materialize as forecasted,
especially due to the global economic slowdown; the ability to close and ramp
new business opportunities that are currently being pursued or that are in the
final stages with existing and/or potential clients; our ability to execute
our growth plans, including the successful integration of acquired companies
and the sales of new products; the possibility of lower revenue or price
pressure from our clients experiencing a business downturn or merger in their
business; greater than anticipated competition in the customer management
industry, causing adverse pricing and more stringent contractual terms; risks
associated with losing or not renewing client relationships, particularly
large client agreements, or early termination of a client agreement; the risk
of losing clients due to consolidation in the industries we serve; consumers’
concerns or adverse publicity regarding our clients’ products; our ability to
find cost-effective locations, obtain favorable lease terms and build or
retrofit facilities in a timely and economic manner; risks associated with
business interruption due to weather, fires, pandemic, or terrorist-related
events; risks associated with attracting and retaining cost-effective labor at
our delivery centers; the possibility of asset impairments and restructuring
charges; risks associated with changes in foreign currency exchange rates;
economic or political changes affecting the countries in which we operate;
changes in accounting policies and practices promulgated by standard setting
bodies; new legislation or government regulation that adversely impacts our
tax obligations, healthcare costs or the customer management industry; service
interruptions, security threats or other disruptions at our facilities
relating to our computer and telecommunications equipment and software
systems; our ability to develop and protect our intellectual property and
contractual rights and avoid infringement; disruptions in the supply chain of
the Customer Technology Services segment; risks associated with unauthorized
disclosure of sensitive or confidential client and customer data; compliance
with credit facility covenant restrictions; and our ability to obtain
financing and manage counterparty credit risks from financial institutions. A
detailed discussion of these and other risk factors that could affect our
results is included in TeleTech's SEC filings, including its Annual Report on
Form 10-K for the year ended December 31, 2012. The Company’s filings with the
Securities and Exchange Commission are available in the “Investors” section of
TeleTech’s website, which is located at All information in
this release is as of July 30, 2013. The Company undertakes no duty to update
any forward-looking statement to conform the statement to actual results or
changes in the Company’s expectations.


TeleTech Holdings, Inc.
Investor Contact
Paul Miller, 303-397-8641
Media Contact
Jeanna Blatt, 303-397-8507
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