ClickSoftware Launches ClickWorkforce on salesforce.com's AppExchange, the World's Leading Business Apps Marketplace

  ClickSoftware Launches ClickWorkforce on salesforce.com's AppExchange, the
                  World's Leading Business Apps Marketplace

ClickWorkforce taps into the power of social and mobile cloud technologies to
help businesses accelerate their customer company transformation

PR Newswire

BURLINGTON, Mass., July 30, 2013

BURLINGTON, Mass., July 30, 2013 /PRNewswire/ --ClickSoftware Technologies
Ltd (NasdaqGS: CKSW) today announced it has launched ClickWorkforce, a mobile
workforce management application suite, on AppExchange, empowering businesses
to connect with customers, partners and employees in entirely new ways.
ClickWorkforce provides customers with an enterprise-grade cloud solution to
automate and optimize the performance of service organizations through
appointment booking, scheduling and mobility offerings, for enhanced customer
experience and bottom line savings.

(Photo: http://photos.prnewswire.com/prnh/20130730/NY55326-INFO)

Built on the Salesforce Platform, the world's leading cloud platform for
social and mobile business apps, ClickWorkforce is currently available on the
AppExchange at www.appexchange.com.

Comments on the News

"The cloud is an important enabler to the future of the mobile workforce,"
said Hannan Carmeli, President and COO at ClickSoftware. "Leveraging the power
and flexibility of cloud computing combined with the real-time benefits of
mobile workforce management, companies small and large will benefit from
efficiencies provided by ClickWorkforce delivered within Salesforce. The new
solution will enable all departments of a service organization to gain deeper
visibility into all customer activity, and we are encouraged by the level of
interest this offering has already generated in a short time span."

"Businesses of all sizes are looking to accelerate their customer company
transformation through social and mobile cloud technologies," said Leyla Seka,
vice president, AppExchange and Partner operations, salesforce.com. "Partners
such as ClickSoftware are leveraging the power of the Salesforce Platform to 
provide customers with the social and mobile cloud capabilities they expect,
to help them grow their cloud business."

ClickSoftware continues to deepen its footprint in the SaaS market, delivering
its proven service optimization cloud suite to all businesses from HVAC,
healthcare and home appliances to office equipment, insurance, utilities and
telecommunications. The new ClickWorkforce suite furthers the company's years
of success delivering solutions to help organizations improve customer
experience while maximizing efficiencies throughout the entire service chain.

ClickWorkforce will expand on salesforce.com's CRM offerings by providing a
thorough and real-time snapshot of the customer for all parts of the service
organization. By connecting all the business divisions into one comprehensive
scheduling and mobility solution, ClickWorkforce will create a real-time
service business that delivers a great customer experience at a reduced cost.

ClickWorkforce key features

  oEasy creation and management of work orders, tasks and assets
  oOptimized task scheduling and appointment booking using ClickSoftware's
    best-in-class optimization engine
  oStreet level routing and map view for accurate scheduling
  oSelf-service appointment booking portal and notifications for end-users
  oAdvanced mobile platform to support any mobile app needs of the service
    organization for any role
  oDevice agnostic HTML5-based mobile solution for real time updates from the
    field, including support for offline work mode
  oReal-time Salesforce Chatter feeds in work order management, scheduling
    and mobile components
  oRich service operations reports for enhanced visibility and control

Additional Resources
More info about ClickSoftware is available at
http://www.clicksoftware.com/salesforce-clicksoftware-workforce-planning.htm

More information on ClickWorforce is available at
https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B3elbEAB

Watch the ClickWorkforce video at http://youtu.be/1Unru-JfPmM

About the AppExchange
The Salesforce AppExchange is the world's leading business apps marketplace.
With more than 1,800 partner apps and 1.8 million customer installs it is the
most comprehensive source of social and mobile cloud apps for business. The
Salesforce Platform is the world's most trusted and comprehensive cloud
platform for building social and mobile cloud apps, powering Salesforce CRM,
and more than 3 million custom apps built by customers and partners. Apps
built on the Salesforce Platform can be easily distributed and marketed
through salesforce.com's AppExchange.

Salesforce, AppExchange and others are trademarks of salesforce.com, inc.

About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile
workforce management and service optimization solutions for the enterprise,
both for mobile and in-house resources. As pioneers of the "Service chain
optimization" concept, our solutions provide organizations with end-to-end
visibility and control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and real-time
management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations
more efficiently, in a scalable, integrated manner. Our solutions have become
the backbone for many leading organizations worldwide by addressing the
fundamental question of job fulfillment: Who does what, for whom, with what,
where and when.

ClickSoftware is the premier choice for delivering superb business performance
to service sector organizations of all sizes. The company is headquartered in
the United States and Israel, with offices across Europe, and Asia Pacific.
For more information, please visit www.clicksoftware.com. Follow us on
Twitter.

Safe Harbor Statement
This press release contains express or implied forward-looking statements
within the Private Securities Litigation Reform Act of 1995 and other U.S
Federal securities laws. These forward-looking statements include, but are not
limited to, those statements regarding expected benefits from using
ClickSoftware's solutions. Such "forward-looking statements" involve known and
unknown risks, uncertainties and other factors that may cause actual results
or performance to differ materially from those projected, including those
discussed in the "Risk Factors" section and elsewhere in ClickSoftware's
annual report on Form 20-F for the year ended December 31, 2012 and in
subsequent filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to (and
expressly disclaims any such obligation to) update or alter its
forward-looking statements whether as a result of new information, future
events or otherwise.

Press Contact:

Kristin Amico
ClickSoftware
781-272-5903 ext. 2364
kristin.amico@clicksoftware.com 

Tiffany Darmetko
Schwartz MSL
781-684-0770
clicksoftware@schwartzmsl.com

SOURCE ClickSoftware Technologies Ltd.

Website: http://www.clicksoftware.com