Accolade Hires Long-Time Starbucks Executive James Snook as CTO

  Accolade Hires Long-Time Starbucks Executive James Snook as CTO

  Snook Will Lead Technology Innovation and Enhanced Consumer Experience to
               Support Accolade’s Rapidly Growing Customer Base

Business Wire

PHILADELPHIA -- July 29, 2013

Accolade, Inc., an innovative consumer services company dedicated to
simplifying and improving the healthcare experience for individuals and their
families, today announced the addition of James Snook as executive vice
president and chief technology officer. Bringing more than 27 years of
experience in innovative, consumer-focused industries, Snook will be
responsible for growing Accolade’s technology team and capabilities, driving
the company’s technology strategy, and continuously enhancing the consumer
healthcare experience.

Accolade Hires Long-Time Starbucks Executive James Snook as Chief Technology
Officer (Photo: Accolad ...

Accolade Hires Long-Time Starbucks Executive James Snook as Chief Technology
Officer (Photo: Accolade, Inc.)

“James is a great addition to the executive team, with his wealth of
experience and unique perspective on providing exceptional consumer
experiences,” said Tom Spann, Accolade CEO. “Our primary focus has always been
on helping people get the right care the first time. As we grow and scale the
business, James’ ability to drive innovation will help us further strengthen
consumers’ interactions with their Accolade Health Assistants and the overall
value we deliver through our high-touch, high-tech model.”

Prior to joining Accolade, in his two-decade career with Starbucks, Snook
served in a range of business and technology leadership roles, including most
recently as the vice president of emerging platforms and innovation. In this
position, he led and developed many industry-leading mobile and digital
capabilities that drove new levels of customer loyalty and engagement. He also
developed and led key strategic technology partnerships and new business
ventures in digital content, mobile payments and loyalty, enhanced in-store
experiences, and the first national Wi-Fi platform. Snook played a principal
role in many mergers and acquisitions that helped expand Starbucks
capabilities and leadership around the globe.

Previously, Snook served as a top systems consultant to large enterprises,
including US Bank, General Electric, Boeing and Microsoft, running hundreds of
projects that laid the groundwork for him helping Starbucks scale successfully
through years of tremendous growth.

About Accolade:

Accolade is an innovative consumer services company dedicated to improving the
healthcare experience and helping individuals get the right care the first
time. By taking the time to build relationships and trust, Accolade Health
Assistants^(R) are able to more effectively engage individuals as they
navigate the complex world of healthcare and health benefits, and address the
myriad emotional, financial, social and logistical considerations that
surround each stage of decision-making. Accolade’s high-touch, high-tech model
delivers unprecedented levels of healthcare engagement, high consumer
satisfaction, improved utilization outcomes, and immediate- and long-term
savings for employer customers.

Founded in 2007 and headquartered in Plymouth Meeting, Pa., Accolade has more
than 500 employees serving some of the nation’s largest self-insured
employers. The company has been recognized as one of the nation’s most
promising healthcare companies by Forbes magazine, the fastest-growing private
healthcare company by Inc. 500 and the No. 1 mid-sized company by Top
Workplaces in Philadelphia. For more information, visit

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