New IDC MarketScape Provides a Vendor Assessment of the Worldwide Managed Print and Document Services Market for 2013

  New IDC MarketScape Provides a Vendor Assessment of the Worldwide Managed
  Print and Document Services Market for 2013

Business Wire

FRAMINGHAM, Mass. -- July 24, 2013

International Data Corporation (IDC) has published a new vendor assessment and
market analysis profiling the leading vendors in the worldwide managed print
and document services (MPDS) market. According to IDC's research,
Hewlett-Packard, Lexmark, Ricoh, and Xerox/Fuji Xerox hold prominent positions
within the "Leaders" category for 2013, while several others, including Canon,
Konica Minolta, KYOCERA, Pitney Bowes, and Toshiba are categorized as "Major

"The MPDS market is at an inflection point, particularly in the developed,
enterprise markets," said Holly Muscolino, Research Director, Document
Solutions. "In those markets, penetration is relatively high, and it's
increasingly difficult for vendors to differentiate their services and
supporting technologies. Hardcopy vendors must strive to develop unique
services portfolios that entice enterprise customers, drive adoption, and will
ultimately result in increased revenues."

There are several other firms, including Brother, Dell, Epson, OKI Data,
Samsung, and Sharp, that are either in the planning stages of developing
managed print and document service programs or have already initiated programs
for their channel. These companies will intensify the competition for MPDS,
especially through the indirect channel.

MPDS Strategy Success Factors

  *A holistic and integrated approach to MPDS delivery
  *The ability to leverage new technologies such as the cloud, mobility, big
    data, and social media
  *Development of professional services capabilities around both horizontal
    and industry-specific document processes
  *Extension of direct capabilities to the indirect channel, including
    training, business development, and marketing support
  *Continued expansion into emerging markets
  *A focus on operational excellence

The report, IDC MarketScape: Worldwide Managed Print and Document Services
2013 Hardcopy Vendor Analysis (IDC #242217) represents a vendor assessment of
the worldwide managed print and document services market through the IDC
MarketScape model. This study examines both quantitative and qualitative
characteristics that explain success in this important and growing market, and
provides a visual presentation of the resulting vendor analysis.

About IDC MarketScape

IDC MarketScape vendor analysis model is designed to provide an overview of
the competitive fitness of IT, telecommunications, or industry-specific
suppliers in a given market. The research methodology utilizes a rigorous
scoring methodology based on both qualitative and quantitative criteria that
results in a single graphical illustration of each vendor’s position within a
given market. IDC MarketScape provides a clear framework in which the product
and service offerings, capabilities and strategies, and current and future
market success factors of IT, telecommunications, or industry-specific vendors
can be meaningfully compared. The framework also provides technology buyers
with a transparent foundation to allow companies to independently compare the
strengths and weaknesses of current and prospective vendors.

For more information about IDC MarketScape, please contact Karen Moser at

About IDC

International Data Corporation (IDC) is the premier global provider of market
intelligence, advisory services, and events for the information technology,
telecommunications, and consumer technology markets. IDC helps IT
professionals, business executives, and the investment community to make
fact-based decisions on technology purchases and business strategy. More than
1,000 IDC analysts provide global, regional, and local expertise on technology
and industry opportunities and trends in over 110 countries. For more than 49
years, IDC has provided strategic insights to help our clients achieve their
key business objectives. IDC is a subsidiary of IDG, the world's leading
technology media, research, and events company. You can learn more about IDC
by visiting

All product and company names may be trademarks or registered trademarks of
their respective holders.


International Data Corporation
Holly Muscolino, 401-924-2317
Michael Shirer, 508-935-4200
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