MAXIMUS to Provide Customer Service Training and Health Literacy Assessments for California’s Health Insurance Exchange

  MAXIMUS to Provide Customer Service Training and Health Literacy Assessments
  for California’s Health Insurance Exchange

Business Wire

RESTON, Va. -- July 23, 2013

MAXIMUS (NYSE: MMS), a leading provider of government services worldwide,
announced that it has signed a new contract with the California Health Benefit
Exchange to provide support services for the state’s health insurance
exchange, known as Covered California. Under the scope of the contract,
MAXIMUS will develop a curriculum and provide training to Covered California
staff and other stakeholders, as well as provide readability assessments for
all outreach and informational materials for the health insurance exchange
program. The 13-month contract is valued at $7 million, commences on June 1,
2013, and runs through June 30, 2014.

Under the training component of the contract, MAXIMUS will offer curriculum
development and training for approximately 850 service center staff, and
provide train-the-trainer services for other audiences, such as the county
eligibility workers, plan enrollers and other external partners of Covered
California.

Under the materials, on-line application, and website assessment component of
the contract, the MAXIMUS Center for Health Literacy (CHL) will conduct
internal and external focus groups to analyze and assess the readability of
program materials. The CHL will also conduct readability reviews and recommend
edits and format changes for all outreach and educational materials developed
for the public, as well as outgoing correspondence, notices and letters,
forms, and other program communications. The CHL will draw on its extensive
expertise in developing easy-to-read print materials and easy-to-use websites
that allow governments and public health services organizations to communicate
effectively with their consumers.

“As a leading operator of customer contact centers, as well as a long-standing
administrative partner to California’s Medi-Cal, Healthy Families, and
Pre-Existing Condition programs, we see this latest contract award as an
opportunity to support the state in its efforts to ensure that Californians
continue to receive quality customer service in accessing information about
public health insurance, as well as informative and helpful program
materials,” said Bruce Caswell, President and General Manager of Health
Services at MAXIMUS.

About the MAXIMUS Center for Health Literacy

The MAXIMUS Center for Health Literacy develops easy-to-read print materials
and easy-to-use websites so that governments and public health services
organizations can communicate effectively with their consumers. Find out more
about the Center for Health Literacy at www.maximus.com/chl or follow us on
Twitter @health_literacy.

About MAXIMUS

MAXIMUS is a leading operator of government health and human services programs
in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The
Company delivers business process services to improve the cost effectiveness,
efficiency and quality of government-sponsored benefit programs, such as
Medicaid, Medicare, Children's Health Insurance Program (CHIP), Health
Insurance BC (British Columbia), as well as welfare-to-work and child support
programs around the globe. The Company's primary customer base includes
federal, provincial, state, county and municipal governments. Operating under
its founding mission of Helping Government Serve the People^®, MAXIMUS has
approximately 9,750 employees worldwide. For more information, visit
www.maximus.com.

Contact:

MAXIMUS
Media:
Aris Lazdins, 415-247-1664
lazdins@merrittgrp.com
or
Investors:
Lisa Miles, 703-251-8637
lisamiles@maximus.com