MAXIMUS to Operate District of Columbia’s Health Benefit Exchange Contact Center

  MAXIMUS to Operate District of Columbia’s Health Benefit Exchange Contact

Business Wire

RESTON, Va. -- July 17, 2013

MAXIMUS (NYSE: MMS), a leading provider of government services worldwide,
announced today that it has signed a new contract with the District of
Columbia’s (DC) Health Benefit Exchange to operate the DC Health Link Contact
Center, which includes call center, fulfillment and command center services.
The initial base contract has four consecutive one-year options, for a total
contract value of approximately $25 million if these options are all
exercised. The contract began on July 11, 2013 and will run through September
30, 2017.

Under the contract, MAXIMUS will operate the DC Health Link Contact Center for
both the individual and SHOP marketplaces. DC Health Link is a health
insurance marketplace where DC’s individuals, families, and small businesses
can find affordable and easy-to-understand health insurance and get assistance
with purchasing qualified health benefit plans. Consumers will be able to
explore health insurance plans, compare rates, and determine their eligibility
for tax credits, cost-sharing reductions and public assistance programs. The
DC Health Link Contact Center will serve as the primary customer service
point-of-contact for all DC residents who use the exchange to select their
health coverage options.

“We are pleased to partner with MAXIMUS. This allows us to leverage what they
are already doing for other state exchanges and for the federal government.
Locating the contact center here means that people who live and work here will
have access to experts who also live and work in the District. At least 35
District residents are expected to be hired to serve our community, providing
residents and small businesses with timely, accurate answers to their
questions and assistance in obtaining high-quality, affordable health
insurance,” said Mila Kofman, J.D., Executive Director of the DC Health
Benefit Exchange Authority.

“Building upon our experience as the enrollment broker for the District of
Columbia’s Medicaid program and a service provider for the Temporary
Assistance for Needy Families (TANF) program, we are pleased to have the
opportunity to continue serving DC residents through this new contact center,”
commented Richard A. Montoni, Chief Executive Officer of MAXIMUS. “The
addition of the DC Health Benefit Exchange contract to our growing portfolio
of work related to the Affordable Care Act exemplifies our commitment to
ensuring consumers have the information and resources to find affordable
health insurance coverage. We have now been selected to operate customer
contact centers for state-based health insurance marketplaces in Maryland, New
York, Connecticut, Vermont, Hawai’i and the District of Columbia, as well as
the customer contact operations for the federal marketplace.”

MAXIMUS brings unrivaled experience and reliability in helping states
administer and operate large-scale government health benefits programs. The
Company helps 19 states and DC operate their Medicaid programs. Having managed
large-scale program operations on behalf of states, MAXIMUS offers DC a deep
understanding of the local community, as well as the capacity and scalability
to support long-term efforts in helping individuals and families secure
affordable health insurance through the exchange marketplace.


MAXIMUS is a leading operator of government health and human services programs
in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The
Company delivers business process services to improve the cost effectiveness,
efficiency and quality of government-sponsored benefit programs, such as
Medicaid, Medicare, Children's Health Insurance Program (CHIP), Health
Insurance BC (British Columbia), as well as welfare-to-work and child support
programs around the globe. The Company's primary customer base includes
federal, provincial, state, county and municipal governments. Operating under
its founding mission of Helping Government Serve the People^®, MAXIMUS has
approximately 9,750 employees worldwide. For more information, visit


Aris Lazdins, 415-247-1664
Lisa Miles, 703-251-8637
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