Flying High in the Clouds, Alpha LSG Streamlines Its IT with Getronics The global ICT services provider Getronics is completing a comprehensive IT transformation project for the UK number 1 in-flight caterer Business Wire London -- July 17, 2013 Alpha LSG, the leading UK in-flight caterer has partnered with Getronics on a significant IT transformation project to modernise its systems and infrastructure. In a deal worth £10 million, Getronics is integrating all the company’s systems on to its cloud platform, simplifying business processes and dramatically increasing efficiency. Alpha LSG operates from all Major UK & Ireland Airports and provides catering, in-flight retail and logistics services to over 75 airline customers, including Thomson (part of TUI Travel PLC), Thomas Cook and Monarch, serving 16 airports across the UK. Acquired by air travel services provider, dnata in 2010, Alpha Flight Group then entered into a joint venture partnership with LSG Sky Chefs Europe in October 2012 for a UK-only joint venture, which became effective on 01 October 2012. The new company has combined revenues of more than £300 million and around 3,600 employees. The newly formed Alpha LSG was keen to replace its distributed IT systems with a modern, efficient infrastructure, to improve desktop management and workspace efficiency, increase flexibility and build scope for future innovation and upgrades. As a travel business, the company also needed a scalable solution with the ability to handle the seasonal peaks and troughs of the travel calendar. A transition to a cloud based services was identified as the best solution for the organisation. Following a comprehensive tendering process, Alpha LSG chose to partner with Getronics due to its understanding of the brief and business requirements, its extensive experience in the travel and transport sector, as well as its commitment to developing the most appropriate solution in partnership with the client. Unlike many other vendors, Getronics worked with Alpha LSG to create a tailored solution rather than seeking to force a prescriptive solution upon the business. Getronics was tasked with transitioning Alpha LSG’s IT infrastructure to the cloud in just three months, to maintain stability and minimise any negative impact on business operations. This was an ambitious project, which included: *Transitioning all business data and over 750 employees to a cloud services model *Migrating all business applications to the cloud to ensure 24 x7 availability *Complete replacement of over 500 desktops with thin client devices and virtual desktops to enable mobile working *Installing a new dual provision WAN infrastructure in each of Alpha LSG’s 27 sites to improve network traffic flow Charlie Goakes, IT Director at Alpha LSG, said: “Since the data acquisition in 2010, we have been working with distributed legacy IT systems that were constraining productivity, creating inefficiencies and additional cost while limiting innovation and development. Through working with Getronics, we have integrated all our systems on to a single cloud platform, dramatically increasing efficiency and giving us the flexibility we need to compete in a constantly evolving and competitive marketplace.” Cloud powered business benefits By implementing a cloud-based system, Getronics has also enabled Alpha LSG to manage costs by moving to an on-demand model and paying only for the infrastructure and services it needs. The ability to scale up to tackle seasonal peaks leads to significance efficiencies as infrastructure is not lying dormant for many months of the year. Additionally, the cloud model overcomes licensing issues – enabling the business to access the most up to date versions of business critical software without having to manage upgrades in-house. In the competitive travel sector an ‘always-on approach’ is fundamental to winning and retaining business, and here again a cloud model provides multiple benefits. Employees can now access company applications from anywhere and at any time, giving the business maximum flexibility. Cloud also optimises business processes and improves business continuity and disaster recovery, ensuring that Alpha LSG minimised downtime and can offer mission critical services to customers 24 x7. Finally, by converting to thin client based technology on site, Alpha LSG will also reduce its energy bill by around £50,000 per annum since implementation completed in January. Mark Cook, CEO of Getronics, said: “Business agility is crucial in the travel market, with companies required to flex to meet evolving customer demands over the course of the year. Alpha LSG was looking for a partner who would help the company integrate and modernise its systems and Getronics proved that we have the knowledge, capability and experience to deliver within a tight timeframe. Alpha LSG is already seeing the benefits of its new system and we’re confident these will continue in the months and years ahead.” About Getronics The Getronics family is an ICT Services group consisting of the Getronics and Connectis brands and is owned by the AURELIUS Group, a holding company headquartered in Munich, Germany. With an extensive history that extends over 125 years, the Getronics family has approximately 4,000 employees in 13 countries across Europe, Asia Pacific & Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector markets. This includes Workspace, Applications, Unified Communications, Data Centre, Cloud, Consulting, Partner Technology, Managed Services and Security. Getronics is the lead in the Getronics Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity. According to independent research by Ovum in September 2012, the alliance collectively manages 7.4M client end-user devices, positioning it within the top 3 players in the world. Contact: 3 Monkeys Communications Anna King / Laura Spence / Olivia Hughes 020 7009 3100 Getronics@3-monkeys.co.uk
Flying High in the Clouds, Alpha LSG Streamlines Its IT with Getronics
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