Global Health and Human Services Operator Selects eGain Cloud(TM) for
Multichannel Customer Service
Company Will Deploy eGain SuperChat(TM) to Help Consumers Compare,
Buy, and Enroll in Government Healthcare Plans
SUNNYVALE, CA -- (Marketwired) -- 07/17/13 -- eGain (NASDAQ: EGAN),
the leading provider of cloud-based customer engagement solutions,
today announced that a global operator of government health and human
services programs has selected eGain Cloud to provide secure and
real-time customer service across touchpoints.
The operator wanted to implement a scalable platform for
next-generation customer engagement, which could support and connect
digital and traditional touchpoints while meeting the stringent
security and privacy requirements of the healthcare industry. The
operator's immediate goal was to help consumers navigate the
complexities of the Affordable Care Act and online health exchanges
to find the right government-sponsored plans and providers.
After evaluating a number of alternatives, the operator selected
eGain Cloud for its market-leading functionality, trusted cloud
capabilities, and healthcare domain expertise. The initial deployment
will be eGain SuperChat, which includes chat and cobrowsing. With
eGain SuperChat, the operator's contact center agents will be able to
answer questions about healthcare options, guide the consumer though
plan information, as well as collaborate to complete eligibility and
enrollment forms. Cobrowsing turns phone and chat interactions into
rich multimedia experiences, and can increase online form completion
rates by as much as 200%.
With this win, eGain has added another important name to an
impressive roster of blue-chip healthcare clients.
-- Find out more about eGain SuperChat
-- View a video about next-generation customer engagement
eGain's customer engagement solutions power digital transformation
strategies for leading brands. Our top-rated cloud applications for
social, mobile, web, and contact centers help clients deliver
connected customer journeys in a multichannel world. To find out more
about eGain software, visit http://www.egain.com/products/
Headquartered in Sunnyvale, California, eGain has operating presence
in North America, EMEA, and APAC. To learn more about us, visit
www.eGain.com or call our offices: +1-800-821-4358 (US),
+44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
eGain, the eGain logo, and all other eGain product names and slogans
are trademarks or registered trademarks of eGain Corp. in the United
States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks
of the respective companies.
eGain media contact
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