Black Hills Corp. Leverages Mobile Apps for Enhanced Customer Service and
ClickSoftware's Enterprise Mobility and Scheduling Solutions Integrated Into
Energy Company's Long-Term Strategic Initiatives
BURLINGTON, Massachusetts, July 17, 2013
BURLINGTON, Massachusetts, July 17, 2013 /PRNewswire/ --
Understanding the significant impact service quality has on many facets of
business, from customer retention and new acquisitions to bottom line savings,
Black Hills Corp. has turned to the mobile workforce management market leader,
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), for components of Black
Hills' long-term strategic technology plan to boost customer service through
unified processes and mobile connectivity.
Black Hills Corp. provides electric and natural gas service to more than
750,000 utility customers in Colorado, Iowa, Kansas, Montana, Nebraska, South
Dakota, and Wyoming. By implementing ClickSoftware's mobility and workforce
optimization solutions, Black Hills will be able to better balance the need to
provide superior customer service, while also increasing productivity and
cutting operational costs.
The implementation will allow the company to share and optimize resources and
information across multiple business units in real-time. This will offer Black
Hills increased scheduling flexibility based on skills and proximity. In
addition, Black Hills plans to improve communication with customers by
providing estimated arrival time updates.
"We pride ourselves on being able to provide unparalleled support and service,
and ClickSoftware's optimized scheduling will help ensure the right person is
sent to the right job in the most efficient way, for both short- and
long-cycle work," said Randy Winkelman, VP Customer Service at Black Hills.
As part of its long-term technology plan, Black Hills expects to better manage
customer expectations from start to finish of each work order, while
establishing an automated work order prioritization system. As the company
prepares for growth, it will leverage ClickSoftware's solutions in planning
for future demand and staffing levels.
"Customer service is a driving force in the utility industry, and Black Hills
is rolling out an industry-leading initiative for positive change," said
Hannan Carmeli, Co-CEO at ClickSoftware. "Leveraging ClickSoftware's end to
end capabilities will allow Black Hills to put the most up-to-date information
in the hands of their mobile workforce."
About Black Hills Corp.
Black Hills Corp is a diversified energy company with a tradition of exemplary
service and a vision to be the energy partner of choice. Black Hills Corp. is
based in Rapid City, S.D., with corporate offices in Denver and Papillion,
Neb. Black Hills Corp. serves 750,000 natural gas and electric utility
customers in Colorado, Iowa, Kansas, Montana, Nebraska, South Dakota and
Wyoming, and its non-regulated businesses generate wholesale electricity and
produce natural gas, oil and coal. Black Hills' 2,000 employees partner to
produce results that are improving life with energy. More information is
available at http://www.blackhillscorp.com.
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile
workforce management and service optimization solutions for the enterprise,
both for mobile and in-house resources. As pioneers of the "Service chain
optimization" concept, our solutions provide organizations with end-to-end
visibility and control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and real-time
management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations
more efficiently, in a scalable, integrated manner. Our solutions have become
the backbone for many leading organizations worldwide by addressing the
fundamental question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb business performance
to service sector organizations of all sizes. The company is headquartered in
the United States and Israel, with offices across Latin America, Europe and
Asia Pacific. For more information, please visit http://www.clicksoftware.com.
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This press release contains express or implied forward-looking statements
within the Private Securities Litigation Reform Act of 1995 and other U.S
Federal securities laws. These forward-looking statements include, but are not
limited to, those statements regarding expected benefits to Black Hills Corp.
and its customers from using ClickSoftware's mobility and scheduling
solutions. Such "forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or performance
to differ materially from those projected, including those discussed in the
"Risk Factors" section and elsewhere in ClickSoftware's annual report on Form
20-F for the year ended December 31, 2012 and in subsequent filings with the
Securities and Exchange Commission. Except as otherwise required by law,
ClickSoftware is under no obligation to (and expressly disclaims any such
obligation to) update or alter its forward-looking statements whether as a
result of new information, future events or otherwise.
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SOURCE ClickSoftware Technologies Ltd
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