Video Release -- Compuware Study Finds 64% of CIOs Cite Poor End-User Experience as Biggest Management Concern With Cloud

Video Release -- Compuware Study Finds 64% of CIOs Cite Poor End-User
Experience as Biggest Management Concern With Cloud Computing

 Research in Action Survey Shows 79% of CIOs are Concerned About Hidden Costs
                              of Cloud Computing

DETROIT, July 16, 2013 (GLOBE NEWSWIRE) -- Compuware Corporation
(Nasdaq:CPWR), the technology performance company delivering a new generation
of application performance management (APM), today announced the findings of a
global survey of 468 CIOs into attitudes and concerns relating to cloud
computing. Download the survey report here.

A video accompanying this release is available at

The study, which was conducted by independent research and consulting firm
Research In Action, found that the majority of CIOs (79%) are concerned about
the hidden costs associated with cloud computing. From a management
perspective, the top three cloud computing concerns were:

  1.  Poor end user experience due to performance bottlenecks.

  2. The impact of poor performance on brand perception and customer

  3. Loss of revenue due to poor availability, performance, or
  troubleshooting cloud services.

CIOs rated cloud computing as their top investment priority in both the short
and long term, with integration between public, hybrid and private cloud cited
as the most important trend in the cloud computing space over the next five

"With cloud adoption topping the list of priorities for CIOs, companies are
clearly seeing a benefit to the agility, flexibility and time-to-value that
cloud services can deliver," said Bernd Greifeneder, CTO of Compuware's APM
business unit. "But CIOs are right to carefully consider the impact cloud and
third-party services can have on end-user experience. The dynamic and remote
characteristics of cloud-based applications require a new, smart and automatic
approach for deep, proactive monitoring that not only identifies end-user
experience problems but also provides deep diagnostics for problem

The study also revealed that companies are increasingly leveraging the cloud
to deliver business-critical applications, such as e-commerce, which was the
most commonly used cloud service; 81% of CIOs are either already using
cloud-based ecommerce platforms or are planning to within the next 12 months.
However, despite the business critical nature of these cloud applications, 73%
of companies are still using outdated methods to track and manage application
performance. In fact, the most common metric used to track application
performance in the cloud is simple availability or uptime, rather than more
granular end-user metrics such as response time, page rendering time and user
interactivity time.

"The cloud is increasingly being used to deliver business-critical
applications, so it is quite shocking that most companies are just waiting for
problems to occur and then firefighting," said Thomas Mendel, Managing
Director at Research In Action. "The fact is that most traditional monitoring
tools simply don't work in the cloud. Effectively monitoring and managing
modern cloud-based applications and services requires a new approach designed
to work in today's complex, hybrid and dynamic environments. Failure to do so
could have a hugely detrimental impact on reputation, customer loyalty and

Download the complete survey report here.

View the YouTube video of Thomas Mendel discussing the survey, here.

Methodology: Compuware APM commissioned Research in Action, an independent
research company, to conduct a study examining IT project and investment
priorities for 2013. In December 2012, Research in Action interviewed 468 IT
decision makers from large and mid-sized enterprises from a range of
industries across the U.S., Asia and Europe.

Compuware APM is the leader in a new generation of application performance
management. Unlike traditional APM solutions that are heavy, difficult and
reactive, Compuware APM is light, smart and proactive. Compuware APM is built
to manage the complexity of today's most challenging modern applications
including mobile, cloud, big data and SOA. Compuware APM optimizes and
monitors tens of thousands of applications for more than 4,000 customers,
large and small, around the globe. Through the lens of end-user experience,
our customers enjoy faster performance, proactive problem resolution,
accelerated time-to-market and reduced application management costs through
smarter analytics, advanced APM automation and a unique performance lifecycle

Compuware is recognized as a leader in the "Magic Quadrant for Application
Performance Monitoring" report. To read more about Compuware's leadership in
the APM market, click here.

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Compuware Corporation

Compuware Corporation, the technology performance company, makes technology
make a difference by providing software, experts and best practices to ensure
technology works well and delivers value. Compuware solutions make the world's
most important technologies perform at their best for leading organizations
worldwide, including 46 of the top 50 Fortune 500 companies and 12 of the top
20 most visited U.S. web sites. Learn more at:

CONTACT: Press Contact
         Kayla Siefker, Senior Public Relations Manager,
         Compuware APM Business Unit,, 313-227-1402
         Jackie Lucas, Warner Communications,
         For Sales and Marketing Information
         Compuware Corporation,
         One Campus Martius, Detroit, MI 48226,

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